Smart working, highly motivated, positive, reliable, multi task abilities, trust worthy people person and team player with over 15 years experience on Customer Service and Sales, Also I had more than 5 years of experience on Account Payable/Receivable experience. Bilingual English/Spanish, Clerical duties: type 40wpm, data entry, scanning, faxing, printing, mailing, etc, Computers skills: proficient in Microsoft Word, Excel and Outlook, Peachtree, Tax Act, Internet research.
Customer Service Representative, 2014, GDIT, Riverview, FL, Calling Center. In this job I had to help Medicare beneficiaries’ calls with their needs, and Marketplace consumers to complete their health insurance application over the phone, also answer any questions they had about their application with Marketplace, while deliver a high level of customer service in every call.
Permanent Make up Specialist and License Cosmetologist, 2013-Present, Yuma’s Permanent Makeup, Yumas Salon, Tampa, FL, Manage the business and provided high quality service using lest aggressive products.
Customer Service Representative, 2011/2012, ICS, Riverview, FL, Calling Center. Answered Inbound & out bound calls to sales Phone, Internet, Cable or Satellite services over the phone nationwide.
Customer Service Representative, 2011, Southerland Global Services, Nationwide, USA, 1800 Flowers. Calling Center from home. Offer quality customer service to customer that need the right product get delivered in time for mothers day, and be professional always and dependable.
Account Manager, Sales Representatives, 2010–2011, 20/20 Companies, Tampa, FL. Sale Cable, Internet and Phone Services for Verizon Company in the field business to business, provided a high level of customer service.
Customer Service Representative, Telemarketers, 2010, ICS, Riverview, FL, Calling Center, Answered inbound & out bound calls, sales services over the phone.Maintained a high quality of customer service in every call.
Security Officer, Security Guards. 2007-2009, SOS Security Inc, Parsippany, NJ, Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules.
Sales Manager, 2006-2007, Auto Sales Service, Newark, NJ, Direct the actual movement of sales and service to the customer. Coordinate sales distribution by establishing sales techniques, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.
Parent Involvement Specialist, Office and Administrative support. 2006, Center for Family Resources, Ringwood, NJ, Administrative support for the Social Service Department. Assist the Rent and Utility Assistance Program, with data entry, interviewing customers, scheduled interviews, and processing 100 % of applications for the programs.
Auditor, 2005-2006, RGIS, Fairfield, NJ, Conducting auditory with total accuracy.
Education and Training
2017 Fortune Builders Mastery, Investment Academy. Investor.
2014, Shears Excellence Hair Academy, 1 Years of College or a Technical or Vocational School, Cosmetologist.
1985, ENIA, Ministerio de Educacion y Cultura de Cuba, 2 Years of College or a Technical or Vocational School, Teacher-Instructor of Art
Occupational Licenses & Certificates
2017 Life and Investment Insurance License, Primerica, Tampa, FL
2007 Security License D, SOS Security Inc, Parsipany, NJ.
2010 Security License D, Academy of Intl Investigation & Security, Tampa FL
References Available on Request