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GST Soluciones / Área de desempeño: Servicios / Actividad de la empresa: Servicios IT
Agosto 2014- Febrero 2015
Responsable del servicio técnico para el cliente Lenovo, incluyendo recepción, bodegas y laboratorios técnicos.
Diseño e implementación de metodologías de trabajo y procesos que aseguren la eficiencia del centro de servicio.
Realizar evaluación, supervisión, capacitación y correcciones periódicas de los equipos de trabajo de acuerdo a estándares de calidad y servicios establecidos
Entrevistar, seleccionar, reclutar y evaluar capacidades requeridas de trabajadores
Elaboración y presentación de métricas técnicas y balances económicos periódicos.
Asegurar que se cumplan los estándares y métricas acordados con el cliente. Realizar presentaciones e informar oportunamente al cliente del funcionamiento del servicio técnico.

Service Delivery Program Manager
Lenovo / Área de desempeño: Servicios / Actividad de la empresa: Electrónica de Consumo
Enero 2013- Agosto 2014
Responsable ante los clientes de los Servicios E2E de Venezuela, Bolivia, Uruguay, Paraguay y Ecuador: Centros de Servicios, depósitos, relacionamiento con proveedores de partes y garantías de los equipos de computación y servicios ofrecidos por la empresa.
Supervisión, evaluación y seguimiento de los Centros de Servicios Autorizados de Lenovo
Generación y seguimiento de reportes, métricas e indicadores de gestión para evaluar el desempeño de los Centros de Servicios en el cumplimiento de las políticas de garantía de Lenovo.
Manejo de situaciones técnicas críticas y cambios de ingeniería.
Diseñar y elaborar planes de acción, a fin de contar con la cantidad suficiente de proveedores y técnicos especializados en los distintos países.
Colaboración en planes de acción referentes a partes, call center, logística, satisfacción al cliente, social media y costos, destinados a la optimización de la operación de servicios.
Realizar visitas a clientes para ofrecer y concretar servicios de atención de post – venta.
Manejo de los contratos de los proveedores de servicio técnico.
Velar por el suministro de partes y repuestos de equipos, realizando las gestiones necesarias, para garantizar que se obtengan en el menor tiempo posible, cuidando aspectos legales y logísticos con las áreas de la empresa involucradas.

Consultor de Negocios
Daycohost Telecom / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones
Octubre 2011- Agosto 2012
Manejo y desarrollo de carteras de clientes del sector tecnológico de manera de cubrir sus necesidades y proyecciones de crecimiento en servicios de Datacenter.
Desarrollo de inteligencia de mercado en el sector de empresas de tecnología con el fin de diseñar estrategias de ventas.
Coordinación de los procesos de instalación de proyectos.
Coordinación de la atención de los requerimientos administrativos y operativos que garanticen la satisfacción de los clientes asignados.
Participación en comités internos para optimización de procesos de ventas que aporten valor al negocio.
Preparar propuestas comerciales que respondan en calidad, competitividad y tiempo a las expectativas de los clientes.
Hacer seguimiento a los niveles de satisfacción de los clientes actuales

Consultor de Cuentas Sr.
CANTV / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones
Octubre 2007- Octubre 2011
Consultoría integral para grandes empresas, de los servicios, equipos y soluciones ofrecidos por CANTV, Movilnet y Cantv.net.
Asesoramiento a empresas acerca de las soluciones de telecomunicaciones adecuadas de acuerdo a sus planes de crecimiento y desarrollo.
Captación y retención de nuevos clientes para la Gerencia de Ventas Capital.
Atención post-venta. Aseguramiento y manejo de KPIs y mediciones de satisfacción al cliente.
Entrenamiento y supervisión de canales de venta.
Realización de propuestas y cotizaciones de soluciones de telecomunicaciones.
Realización de pronósticos de ventas mensuales y anuales.
Diseño de estrategias de ventas adaptadas a cada segmento de cliente y/o canales de atención.
Realización estudios acerca de los servicios ofrecidos por la competencia

Sales Engineer
Huawei Technologies / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones
Febrero 2007- Octubre 2007
Responsable de la promoción, propuesta, pre y post-venta de equipos de telefonía y datos para las cuentas de las teleoperadoras Telefónica Movistar y Digitel.
Responsable de la promoción, propuesta, pre y post-venta de soluciones de Video Conferencia para entes gubernamentales","rawText":"Jefe de Servicio al Cliente GST Soluciones / Área de desempeño: Servicios / Actividad de la empresa: Servicios IT Agosto 2014- Febrero 2015 Responsable del servicio técnico para el cliente Lenovo, incluyendo recepción, bodegas y laboratorios técnicos. Diseño e implementación de metodologías de trabajo y procesos que aseguren la eficiencia del centro de servicio. Realizar evaluación, supervisión, capacitación y correcciones periódicas de los equipos de trabajo de acuerdo a estándares de calidad y servicios establecidos Entrevistar, seleccionar, reclutar y evaluar capacidades requeridas de trabajadores Elaboración y presentación de métricas técnicas y balances económicos periódicos. Asegurar que se cumplan los estándares y métricas acordados con el cliente. Realizar presentaciones e informar oportunamente al cliente del funcionamiento del servicio técnico. Service Delivery Program Manager Lenovo / Área de desempeño: Servicios / Actividad de la empresa: Electrónica de Consumo Enero 2013- Agosto 2014 Responsable ante los clientes de los Servicios E2E de Venezuela, Bolivia, Uruguay, Paraguay y Ecuador: Centros de Servicios, depósitos, relacionamiento con proveedores de partes y garantías de los equipos de computación y servicios ofrecidos por la empresa. Supervisión, evaluación y seguimiento de los Centros de Servicios Autorizados de Lenovo Generación y seguimiento de reportes, métricas e indicadores de gestión para evaluar el desempeño de los Centros de Servicios en el cumplimiento de las políticas de garantía de Lenovo. Manejo de situaciones técnicas críticas y cambios de ingeniería. Diseñar y elaborar planes de acción, a fin de contar con la cantidad suficiente de proveedores y técnicos especializados en los distintos países. Colaboración en planes de acción referentes a partes, call center, logística, satisfacción al cliente, social media y costos, destinados a la optimización de la operación de servicios. Realizar visitas a clientes para ofrecer y concretar servicios de atención de post – venta. Manejo de los contratos de los proveedores de servicio técnico. Velar por el suministro de partes y repuestos de equipos, realizando las gestiones necesarias, para garantizar que se obtengan en el menor tiempo posible, cuidando aspectos legales y logísticos con las áreas de la empresa involucradas. Consultor de Negocios Daycohost Telecom / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones Octubre 2011- Agosto 2012 Manejo y desarrollo de carteras de clientes del sector tecnológico de manera de cubrir sus necesidades y proyecciones de crecimiento en servicios de Datacenter. Desarrollo de inteligencia de mercado en el sector de empresas de tecnología con el fin de diseñar estrategias de ventas. Coordinación de los procesos de instalación de proyectos. Coordinación de la atención de los requerimientos administrativos y operativos que garanticen la satisfacción de los clientes asignados. Participación en comités internos para optimización de procesos de ventas que aporten valor al negocio. Preparar propuestas comerciales que respondan en calidad, competitividad y tiempo a las expectativas de los clientes. Hacer seguimiento a los niveles de satisfacción de los clientes actuales Consultor de Cuentas Sr. CANTV / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones Octubre 2007- Octubre 2011 Consultoría integral para grandes empresas, de los servicios, equipos y soluciones ofrecidos por CANTV, Movilnet y Cantv.net. Asesoramiento a empresas acerca de las soluciones de telecomunicaciones adecuadas de acuerdo a sus planes de crecimiento y desarrollo. Captación y retención de nuevos clientes para la Gerencia de Ventas Capital. Atención post-venta. Aseguramiento y manejo de KPIs y mediciones de satisfacción al cliente. Entrenamiento y supervisión de canales de venta. Realización de propuestas y cotizaciones de soluciones de telecomunicaciones. Realización de pronósticos de ventas mensuales y anuales. Diseño de estrategias de ventas adaptadas a cada segmento de cliente y/o canales de atención. Realización estudios acerca de los servicios ofrecidos por la competencia Sales Engineer Huawei Technologies / Área de desempeño: Telecomunicaciones / Actividad de la empresa: Telecomunicaciones Febrero 2007- Octubre 2007 Responsable de la promoción, propuesta, pre y post-venta de equipos de telefonía y datos para las cuentas de las teleoperadoras Telefónica Movistar y Digitel. 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