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AREA DE DESEMPEÑO:     Departamento Técnico
EMPRESA:     INTERCOM (IBW)
FUNCIONES PRINCIPALES:     Soporte telefónico a clientes cuando presentan problemas con el servicio de internet, datos y correos.
PERIODO:    MARZO 2006 A ENERO 2007
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
CARGO:    NOC (Network Operation center)
AREA DE DESEMPEÑO:     Departamento Técnico
EMPRESA:     INTERCOM (IBW)
FUNCIONES PRINCIPALES:     Coordinación y apoyo a personal de campo (Redes Privadas y High Speed Internet)
Identificación y Resolución de Problemas presentados en el backbone.
Configuración de equipos de comunicación.
Monitoreo de la Red de Intercom.
PERIODO:    ENERO 2007 A DICIEMBRE 2008
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
CARGO:    NOC ENGINEER (Network Operation Center)
AREA DE DESEMPEÑO:     OT (OPERACIONES TECNICAS)
EMPRESA:     TIGO EL SALVADOR
FUNCIONES PRINCIPALES:     Coordinación y apoyo a personal de campo.
Identificación y Resolución de Problemas presentados en la red.
Configuración de equipos de comunicación.
Monitoreo de la Red Móvil GSM y 3G de TIGO.
Soporte técnico a clientes corporativos Tigo Móvil.(Redes Privadas y High Speed Internet)
Soporte técnico a personal de Contact Center Tigo y Cliente Interno en general.
Realización de controles SOX y reportes Availability de la Red de Tigo.
Verificación de servicios VAP.
PERIODO:    ENERO 2009 HASTA JUNIO 2011
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CARGO:    Backoffice Applications Support Engineer

AREA DE DESEMPEÑO:     TECHNOLOGY FACTORY
EMPRESA:     TIGO EL SALVADOR
FUNCIONES PRINCIPALES:     Administración y soporte de aplicaciones utilizadas por el cliente interno:
•    Sharepoint.
•    Sistemas Contables (SUNSYSTEM, MACOLA, EBS ORACLE - Purchasing - IProcurement).
•    Visual Hur (Sistema de Planillas).
•    Evolution (Sistema de Planillas).
•    Navega Plus (Enlaces, factibilidades y órdenes de trabajo del área corporativa).
•    SAM (Herramienta de solicitud de accesos lógicos a las aplicaciones).
•    Bizflow (herramienta para flujos de aprobación).
•    Weglogic Oracle.
•    Jboss.
•    Servidores Linux.
•    Servidores Windows.
•    Entre otras.

Extracción de información de Base de Datos SQL y Oracle.

Administración de aplicaciones enfocadas a cliente externo:
•    Tigo en Línea

Ejecución de controles Internos.

PERIODO:    JUNIO 2011 HASTA MAYO 2015

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CARGO:    Especialista en soporte de aplicaciones

AREA DE DESEMPEÑO:     IT
EMPRESA:     UNICOMER REGIONAL
FUNCIONES PRINCIPALES:     Administrar las actividades relacionadas con cambios, mejoras, configuraciones e instalaciones de las aplicaciones del negocio(PeopleNET-RRHH) de acuerdo a requerimientos, procedimientos y políticas establecidas por la empresa, con el fin de asegurar el funcionamiento, disponibilidad y uso de las mismas.
•    Analizar, Registrar y resolver problemas, errores de programación y demás fallas que tienen relación con los sistemas y las tablas de datos, para garantizar la resolución de incidentes
•    Coordinar las tareas y recursos externos (proveedores e infraestructura) en caso de que se requieran cambios en los aplicativos del negocio para que dichos cambios sean aprobados por el key user y asegurar la mejora de los procesos.
•    Realizar y controlar tareas de cierre mensual que no pueden ser realizadas por los usuarios con el objeto de que los usuarios puedan completar los reportes necesarios para cumplir con su trabajo
•    Realizar Altas, bajas y cambios en el sistema para asegurar que los usuarios cuenten con una herramienta actualizada y disponible para sus tareas.
•    Brindar asistencia a los usuarios del sistema para asegurar que utilicen el sistema de acuerdo a procedimientos establecidos por la empresa
•    Verificar el cumplimiento de las políticas y procedimientos de respaldo y recuperación de los aplicativos que administra para garantizar la disponibilidad y confiabilidad de la información de los aplicativos
•    Entre otras.
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Mis especialidades son la administración de servidores, la computación en la nube y la administración de sistemas. My presentation in English: Since 2001 I work with networks and Linux servers. I work as a Linux consultant and Open Source solutions, implementing and studying new solutions on a daily basis according to the development and needs of each client. Acting in the area of networks, security and open-source solutions consulting, I have the LPIC (Linux Professional Institute) LPIC1, LPIC2, LPIC3 (Core) and LPI3 (303 - Security) certifications. 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Possuo também grande experiência em ferramentas Open-Source que não dependem de licenças e podem também auxiliar na produtividade de seus utilizadores. Mi experiencia en español Tengo experiencia en administración de redes y servidores Linux, con experiencia en entornos con alto volumen de datos y criticidad. También soy un experto en Cloud Computing y Virtualización con certificaciones y capacitación de Microsoft Azure, además de experiencia con servidores virtuales en el entorno de Amazon AWS. Actuando para mantener los sistemas siempre disponibles y libres de fallas que puedan comprometer su operación continua e ininterrumpida, realizo tareas relacionadas con la seguridad de la información además de las pruebas de vulnerabilidad e intrusión, con el objetivo de mantener los sistemas que administro siempre operativos y actualizados. 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