Connie Y. freelancer experto en Tutoría & Educación, Traducción al Inglés

Connie Y.

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México

Redacción y Traducción

Sobre mí
Me gusta Leer y ver televisión, me gusta trabajar con adultos mayores en mi tiempo libre. Quiero desempeñarme en algo ´productivo que me permita pasar mas tiempo con mi familia y en los asilos como voluntaria.
Historia laboral
Administrative clerk
Lenovo    2013 – Present

•    Completed data entry and order related services
•    Communicated with sales and finance for fees and rebates payment execution to partners.
•    Cultivated a positive rapport with fellow employees to boost morale and promote employee retention
•    Wrote reports and gave oral presentations to keep employees up to date with company goals and achievements
•    Created best practices manual for Fees and rebates administration team including platforms and procedures.
•    Coached and cross trained to 3 other employees to help with workload on both departments.

Customer service Representative /subject matter expert
Sutherland Global Services    2010 – 2012

•    Developed process controls and metrics for initial start up and operations
•    Met or exceeded service and quality standards very review period
•    Conducted performance reviews
•    Defused volatile customer situations calmly and courteously


Manager Learning and development and resourcing
Atos IT Solutions and Services    2007 – 2009

•    Evaluated effectiveness of training programs and recommended improvements to upper management
•    Coordinated ongoing technical training and personal development classes for staff members
•    Conducted orientation sessions and organized on the job training for new hires
•    Managed all exempt employee coaching training and improvement actions
•    Developed departmental systems and procedures better aligned with workflow process
•    Communicated all learning and development objectives , schedules and training assessments to upper management

Learning and development coordinator
Sigue Corp    2004 – 2007

•    Delivered a wide variety of courses including topics on communication, team building, effective language and employee motivation.
•    Oversaw all new hire training and, training refresh as well as intercompany training
•    Alternated training methods if expected results were not reached

4th grade Teacher
Escuela Cristiana Oasis Metapan Santa Ana    2001 – 2004

•    Maintained accurate and complete records for 20 students
•    Encouraged students with special academic interests to fully pursue those subjects
•    Fostered team collaboration between students through project groups
•    Identified student weakness and strengths with weekly assessments
•    Cooperated with parents to support students learning and healthy development in school and home
•    Created classroom environment in which children could learn respect for themselves and others
•    Boosted cultural awareness by incorporating children’s literature from cultures around the world

Academia Europea San Salvador , El Salvador    2000 – 2004

•    Educated diverse classrooms and students from different ages thru regular classes including intense courses and summer courses
•    Trained coursed from basic level to advance level
•    Created monthly academic status reports on in depth student evaluations
•    Collaborated with teachers and department heads to meet quarterly and yearly goals
•    Developed and taught a curriculum to improve conversational abilities

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