IPSIDY INC. - MULTIPAY S.A.S Technology - Finance
IT PROJECT MANAGER September 06, 2016 - November 15, 2017
BOGOTÁ - LATAM - US - SOUTH AFRICA
Functions: Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.
Efficiently Manage multiple, parallel Projects through solution delivery using formal Project planning and budget management techniques, Leading and facilitate the definition of Project scope, goals and deliverables, define Project tasks, resources requirements to develop full scale plans and schedule Project timelines, Assemble and coordinate Project staff, resource allocation, Provide direction and support to Project team.
Constantly monitor and report on progress of the project to all stakeholders defining Project progress, problems and solutions. Prioritize demands and sequence activities to meet delivery dates, map risks, identify contingency actions and develop risk plan
Ensure that the Project completion criteria have been met, Obtain stakeholder approval for final deliverables, present final project report and handover project documentation. release project resources, conduct project review, evaluate performance against defined project goals.
Ipsidy - Digital Payment Platform
Ipsidy Digital Issuing platform is a scalable, cloud-based solution, built using state-of-the-art technologies to meet the requirements of their customers, their merchants and consumers. Ipsidy offers a modular platform that supports open loop and closed loop payments, issuance of magnetic stripe, EMV and NFC contactless cards as well as issuance of virtual payment cards stored in a mobile wallet.
The core components of our issuing platform include:
Cloud-Based Infrastructure & Hosting; Issuing & Accounting Platform; Card Management - Closed & Open Loop; Digital Issuance HCE and Tokenization Support; Acquiring Payment Gateway - Closed & Open Loop; Mobile POS; Mobile Wallet; Loyalty Management; Proximity Marketing; Online Management & Reporting Portal.
IPSIDY INC. - MULTIPAY S.A.S Technology - Finance
SERVICE DELIVERY MANAGER (INTERIM) December 01, 2016 - January 30, 2017
Functions: Responsible Interim for the Support team, manage policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop Service Support and Service Delivery processes in place to meet business needs.
Efficiently Manage multiple customers Projects, maintain high performing service support functions including Service Desk and Onsite Support. drive the Support team to achieve those expectations to a high standard level on the Incident, Request, Change and Escalation processes, accurate reporting and establishing service improvement activities when was required.
Performance & Quality making recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner, Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services. Analyze the reports with a strong understanding on how Projects are being impacting the service area and ensuring service impact is minimized and agreed on Customer side.
NICE SYSTEMS - SUTHERLAND Technology - Customer Service
PSE - PROFESSIONAL SERVICES ENGINEER February 03, 2015 - August 25, 2016
BOGOTÁ - EAST US AND CANADA
Functions: Responsible for remote implementation and integration of the NICE platform, Network Consultant, responsible for the implementation portion of the total client experience including communication, documentation, site preparation, installation and sign-off upon completion of solution delivery, acts as a proactive interface between the client and NICE Systems, ensures that internal clients, technical staff, and management are aware of project status, issues, and escalations, knowledge of business needs, monthly services, guidance and support to new projects, work with the project team from the sales to services transition through the closure of the project.
Manage multiple, parallel projects through solution delivery using formal project planning and budget management techniques, Plan, estimate, and organize overall implementation of NICE products, managing resources for the project, installation, and training.
Implementation NIM 4.1 for Green Dot
Implementation NIM 4.1 & RTI for Hertz Corp
Implementation Support NIM 4.1 upgrade for Bank of America
Implementation Support Engage 6.3 for Veterans affairs health
Implementation Support NIM 4.1 for Stream Global Services
Implementation Support NIM 4.1 for State of Michigan
Implementation Support Logger reconfig for Staples Inc
Implementation Support migration post delta for Genworth Financial Capital
Implementation Support Logger Installation for Tiaa Cref
Implementation Support NIM 4.1 movement from Lab environment to Production for PSE_G
Implementation Support NIM 4.1 for Mercantil Commerce Bank
Implementation Support NIM 4.1 for Target Corp
Implementation Support NIM 4.1 for BT Canada Inc - HSBC Bank
OBERTHUR TECHNOLOGIES Technology - Finance
IT MANAGER (NETWORK & INFRASTRUCTURE - SECURITY OFFICER) August 12, 2013 - December 15, 2014
BOGOTÁ - LATAM
Functions: Responsible for IT Management, Information Security, IT Solutions planning and implementation, Consultant and guidance over IT operation Support and requirements on production environments. Knowledge of the Business and customer sensitivity. Policies Definition, Procedures in the operation and service reports. Compliance in the SLAs agreement with customers. Audit guidance support based on the PCI standards, analysis, design and implementation of new projects under the organization guidelines.
Implementation of Key Management Servers (HSM), application servers and databases (CPS).
Implementation and Support of Mitel VOIP telephony equipment.
Migrating to Win 7 from Win XP, Win Srv 2008 from Win Srv 2003.
Migration of WAN Equipment, IDS Equipment.
SFTP server migration.
MS Exchange, MS AD, MOCS, File Servers, DNS, DHCP, MCCS, Print Servers, F-Secure Antivirus Management
Data Center, Network, IT Security Service Management
Main links: Agrarian Bank, National Bank of Costa Rica, Scotia Bank, Banistmo, Citibank Peru, among others.
HUAWEI COLOMBIA - MULTIEMPLEOS LTDA. Telecommunications
ACCESS NETWORK ENGINEER February 26, 2013 - August 09, 2013
Functions: Responsible for integral service and their different technology products to major customers of Huawei Colombia, provide support for Access Network devices as Consultant. Focus on achievements to customer satisfaction, continuous improvement, new needs identification, manage to fulfill SLAs, monthly services report generation, Follow-up meetings, Transition and implementation of new projects according to the guidelines of the company.
IManager N2000 Management Access Network platform migration for Claro Colombia.
NTP new devices implementation for Claro Colombia.
MICROSOFT - SITEL COLOMBIA Technology - Customer Services
CLOUD SERVICES PRE-SALES CONSULTANT December 05, 2012 - February 18, 2013
BOGOTÁ - LATAM
Functions: Responsible for the operational and technical management of Cloud services for Microsoft in Latin America and the Caribbean, assisting clients in pre-sales consulting, generate business opportunities for Microsoft customers, support in designing, implementing and plans management solutions for cloud services, consulting to resolve doubts about the difference and benefits of implementing cloud services.
P1 ENERGY CORP Oil & Gas
IT MANAGER (NETWORK & INFRASTRUCTURE ADMINISTRATOR) January 02, 2012 - October 10, 2012
BOGOTÁ - CANADA
Functions: Responsible for IT Management, Information Security, IT Solutions planning and implementation, Customer guidance on IT operation Support and requirements on production environments. Defining procedures in the operation and service reports. Compliance in the SLAs internally agreement. Management, guidance and support to new projects, Operation of HP Data Protector Backup console.
Implementation of Cisco Layer 3 network devices.
Sonic-wall AP implementation. Implementation and setup of VOIP Panasonic devices.
Monitoring and supervision of network projects in wells, Field, telecommunications towers.
MS Exchange, MS AD, MOCS, File Servers, DNS, DHCP, MCCS, Print Servers, Antivirus Management, Data Center, Network, IT Security Service Management.
CHEVRON PETROLEUM CO - GETRONICS LATAM Oil & Gas
NETWORK & SERVER BACKUP - HELPDESK ANALYST June 10, 2010 - December 30, 2011
Functions: Responsible for Support and troubleshooting level 3 incidents on the operations analyzing the different systems and applying solutions, reporting, incident management, work plans, schedules, monthly reports. Analysis and detection of infrastructure improvements to prevent failures, coordination of maintenance activities and Exchange control, Incidents and Problem management, guidance on IT operation Support and requirements on production environments. Operation and reporting the Monitoring consoles, Operation of Legato Networker and Enterprise Backup console.
MICROSOFT - AL MINUTO CTA Technology - Customer Services
TEAM LEADER BACKUP - SPECIALIST TECH ROUTER March 06, 2006 - December 24, 2008
BOGOTÁ - LATAM
Functions: Responsible for coordination of Technical Routers group following all the guidelines of Microsoft for its enterprise customers in Latin America and the Caribbean, definition of operating processes focused on customer service, Incidents reporting, work plans, schedules, monthly reports . Analysis and Detection of Service quality improvement.