Flooring 4 Less
CLERICAL OR BOOKKEPPING NOV/15 – MAR/15
Functional knowledge of providing absolute office support
• Hands on experience in data entry management and correspondence handling
• In depth knowledge of recording minutes of the meeting and producing reports
• Conversant with managing inventories and supplies
provide clerical support to the administration department
manage incoming calls
process incoming/outgoing mail
handle requests for information
prepare departmental correspondence and documents
schedule meetings and appointments
maintain and update database
collate and present information
purchase office supplies
liaise with other departments
Accounting management Quick Book
Service Representative, 5/2013 to 8/15/2014
υ Excellent in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
υ Respond to phone inquiries, Providing quality services to customers and associates inquiring That questions or wish to move something or change your policyListen attentively to caller needs to ensure a positive customer experience.
υ Access electronic,fax or mail and to send documentation.
υ Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
υ Excellent within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
υ Confer with customers by telephone or/in person in order to provide information about quotes, to take change or cancel policies.
υ Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
υ Recommend improvements in policy
υ Quotes. (Consumer evaluation ) Spanish / learning English.
Commercial Certificates and changes in policy.
υ Capture and process projects and verify.
υ Process payment cards .
υ Closing balance the projects by comparing results with the administrative area.
υ Provide Human Development Courses rural people.
υ Deliver the Rural area seed for planting vegetables.
υ Courses provide gender equity
υ Organize day celebrations (Parties) of the Rural Women and Christmas (Food, gifts, driving, guests etc)