José D. N. freelancer experto en Servicio al Cliente, Microsoft Windows Server, Atención al cliente

José D. N.

Senior Wintel Infrastructure Engineer

0 / 5

Valor hora:

USD 15,00

IT & Programación

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Sobre mí
I'm a Wintel Infrastructure Engineer (GTS) with +9 years' experience as Windows Server Administrator, support IT operations and customer services on remote coverage, including on-call rotation 24x7 in multiple economic sectors like the banking sector, telecommunication, entertainment, beverage consumer, and Technology Services. I've got 9 years of experience managing IT projects from start to finish, Management  IT services applying  ITIL methodology.
I'm expert on Microsoft Windows Server Infrastructure 2008/2012R2 and Active Directory Services and implementation of Group Policy Objects (GPOs),  Subject Matter Expert on Virtualization Hyper-V in Fail-over Clustering for large virtual farms +1000 Servers environments, Expert on Microsoft System Center Virtual Machine Manager 2012R2, Knowledge on VMware Infrastructure VCenter. Another skill includes Powershell Scripting and Bash Scripting.
I have got a Strong  experience on Microsoft Private Cloud in models (IaaS/ PaaS/ SaaS). Experience in deploying, migrating and supporting one or more core Microsoft technologies on a large scale servers environments.
Current Skills: Change Management, Management plans and deliverable IT, Business continuity plans, Disaster recovery plans, Service Desk, Continual improvement service, Attention to Incidents, Problems, Request, and RCA methodology based on ITIL V3.
Historia laboral
Job Title: Wintel Infrastructure Engineer
Jan 2014 – Present
As Wintel Infrastructure Engineer I'm providing Global Technology Support, work in closely with
interdisciplinary teams located in South America. Responsible 3rd level operations support to
customers 24x7 for clients Banking, Telecommunication, and consumer beverages located in
South America. Ensure IT operation for platforms Windows Server 2008/2012R2 on a large scale
+1000 servers environments, including Middleware applications, cluster environments, and Active
Directory services for each services account. Global Administration, Attention for the requests,
Maintenance, Change Management and support for Virtualization Microsoft Hyper-V in Failover
Clustering for large virtual farms and complex customer environments. Administration for VMware
Vcenter Server, centralized management for VMware vSphere on Virtual Infrastructures for small
virtual farms.
In the Bancaribe Bank, during the year 2014, I was lead the recovery of IBM's main data center
for the client by a great situation fire disaster on the main Data Center where all services
productive stopped. Supported the recovery the Central Data center from an alternate data
center. Leading the migration all virtual machine +1200 environments productive from an
alternate data center to the new main data center at IBM, recovering the operations IT and Core
Banking ahead of the estimated time, reducing costs and losses by Downtime of services.
Another project during the next years 2015/2016 includes re-engineering and Updating the all
virtual farms the clients DIRECTV and Bancaribe Bank for improvement the administration 30%
of the Virtual Farms with Hyper-V/ System Center Suite and VMware Vcenter. Improved the SLAs
established in the outsourcing contracts customer and reducing the requests for changes in a
Job Title: IT Analyst
Jan 2009 – Dec 2014
Company: CORPORACION KCP C.A Holding (Ferretotal Caracas C.A and
As IT analyst I was providing 3rd level operation and support as Windows Server Administrator to
large branch offices. Support End-user +1000 users in the matter of equipment, application and
services usage. SME in Microsoft Windows Server 2008R2/2012R2, Virtualization Hyper-V and
Active Directory Services. Management Group Policy Objects (GPOs) with GPMC. Support Linux
and Unix, Bash Script Development and Powers-hell Scripting, Backup Operator of all the SAP
system and sub-system with HP Data Protector. SAP support system ERP/BW/BO, Middleware,
database and applications.

As IT analyst of Ferretotal Caracas sector retail, the client had high TCOs to provide support and
configuration activities to workstation +1000 end-user. During the years 2009-2011, I was the
leader in the implementation and optimization of TCOs through the use Group Policy GPO, the
automation task, configuration and standardization of environment using Powershell/WMI and
GPO templates, including the migration all physical servers to Virtualization Hyper-V with
Windows Server 2012. Achieving 80c/o TCOs reduction in IT management, the use of technical
resources was reduced by 60%, best utilization of servers, standardization 90% of workstation
environment end-users and improving End-User support by applying ITIL V3 methodologies.

Job Title: Technical Support
Jan 2006 – Apr 2008
Company: EPSON Venezuela S.R.L / Center consulting and education
As Technical support, I was responsibilities for preparations Installing and configuring hardware
and software, planned by the center consulting and education EPSON for Microsoft Official
Courses. Support Microsoft Windows Platforms planned to the training Microsoft Official Courses.
I did develop strategies to improve the experience in Microsoft Official Training, providing high
levels of delivery. we had an improvement in the performance of training, implementing the use
Virtualization Desktops, as resulted lowering 80% TCO according to the configurations and
preparation of the environments. Based on the reducing the time for the configurations, the
availability of classrooms increased and optimized the use of resources in 60% for time periods
recovered and an improvement 20% in the sales. I went leading in technology renovation to
Hardware and Software of the center consulting and education EPSON including Testing Center
Person VUE and Prometric, all workstations, servers, and networks.

Training and courses:
Elementary British English at British Council Venezuela, XenApp& XenDesktop Technical
Overview, XD100-PE3722 (Citrix Education), Architecting a multi-tenant Citrix XenApp solution on
Microsoft Azure |XD200-SD227(Citrix Education), Data Center Virtualization Fundamentals [V6]
[260034], (VMware Education), VMware vSphere 5 - Part 1:Introduction to Virtualization
(00801646) (IBM), VMware vSphere 5 - Part 1:vCenter Server Installation (SSVMWA02) (IBM),
VMware vSphere 5 - Part 1:vSphere Client and vCenter Server Configuration (00801781)(IBM),
VMware vSphere 5 - Part 1: ESXi Installation and Configuration (00801791) (IBM), WBT: IT
Infrastructure Library (ITIL) Foundations V3 (00058227), (IBM), Unix HP-UX System and Network
Administrator I. (Global Knowledge) (H3064S), Fundamentals of Management Linux Red Hat
Enterprise 6 (ITBC) (DO-EP-014v1), Microsoft -Designing Windows Server 2008 Active Directory
Infrastructure and Services(MS6436B). Services(MS6436B). SM100 SAP Solution Manager
Configuration for Operations Sap Education SM100

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