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De 2016 a la Actualidad

Empresa: SEGA, S.A.
Técnico de Emergencias\Garantías DELL
Soporte Técnico a Empresas de Emergencia
Atención al cliente (personal y telefónicamente) Configuración de Correo (Outlook) Manejo e Instalación, Configuración de Sistemas Operativos y Aplicaciones tales como: Win98, WinMe, WinXP, WinVista, Win Seven, Win 8.1, Win 10. Linux, Office 97, Office 2000, Office XP, Office 2003, Office 2007, Office 2010, Office 2013, Office 2016, Office 365. Administración de Equipos de Cómputo: Configuración y Mantenimiento de Computadoras Personales (NOTEBOOK) y de escritorio, Instalación y Configuración de todo tipo de Hardware, manejo de Scanners, Cámaras Digitales, Impresoras, UPS ,
Monitores, Manejo de Internet y configuración básica de Redes
Conocimiento de Servidores
 Instalación de Windows Server 2003, 2008
 Creación de Dominio
 Control de Active Directory,
 Control de Dhcp.

Fecha: 2013 a 2016

Empresa: SEGA S.A.
Puesto: Técnico de Help Desk en Banco Citibank
Atribuciones:
Soporte via Remoto, Presencial, instalaciones de aplicaciones del banco y de terceros,
configuración de parámetros según sea requerido, actualización de antivirus, instalación
de Windows XP, Windows Vista, Windows 7, pruebas de compatibilidad de aplicaciones al sistema operativo win 7, administración de licencias de app. Que requerían, administración de active directory, configuración de VPN, control de inventario, asistencias en nuevas aplicaciones.

Fecha: 2012 a 2013

Empresa: SEGA S.A.
Puesto: Técnico de Garantías
Atribuciones:
Visita de clientes para realizar las instalaciones físicas de equipos reportados por garantía, instalación de: Motherboard de laptop y desktop, Memoria ram de laptop y desktop, Procesador de desktop, Ventiladores, Instalacion de Racks

Fecha: 2011 a 2012

Empresa: SEGA S.A.
Puesto: Técnico de Emergencia
Atribuciones:
Realizar visita a clientes para instalación de software de terceros, actualización de antivirus, actualización de Windows y office, configuración de correo, revisión de rendimiento de equipo, instalación de equipo nuevo.

Fecha: 2010 a 2011

Empresa: SEGA S.A.
Puesto: Técnico de Campo
Atribuciones:
Servicio de mantenimiento preventivo y correctivo en equipos como desktop, laptop, impresoras matriciales o laser, instalación de Windows, office, actualización de antivirus.

Fecha: 2009 a 2010

Empresa: SEGA S.A.
Puesto: Técnico de Proyecto
Atribuciones:
Clonacion de Equipo, instalación de aplicaciones, actualización de Antivirus, inventario de equipo, y la instalación de equipo en cada departamento de Guatemala por parte de proyecto de Ministerio de Educacion.

Marzo 2008 a diciembre de 2008

SEGA S.A.
Técnico Proyecto Temporal
Instalación de Máquinas en Todo la República de Guatemala
Manejo e Instalación, Configuración de Sistemas Operativos y Aplicaciones tales como:
WinXP,Office 2003, Antivirus. Administración de Equipos de Cómputo: Configuración y Mantenimiento de Computadoras Personales (NOTEBOOK) y de escritorio, Instalación y Configuración de
todo tipo de Hardware, manejo de Scanner, Cámaras Digitales, Impresoras, UPS, Monitores, Manejo de Internet y configuración de Redes, etc.","rawText":"José Ángel Chaclán Pec De 2016 a la Actualidad Empresa: SEGA, S.A. Técnico de Emergencias\Garantías DELL Soporte Técnico a Empresas de Emergencia Atención al cliente (personal y telefónicamente) Configuración de Correo (Outlook) Manejo e Instalación, Configuración de Sistemas Operativos y Aplicaciones tales como: Win98, WinMe, WinXP, WinVista, Win Seven, Win 8.1, Win 10. Linux, Office 97, Office 2000, Office XP, Office 2003, Office 2007, Office 2010, Office 2013, Office 2016, Office 365. Administración de Equipos de Cómputo: Configuración y Mantenimiento de Computadoras Personales (NOTEBOOK) y de escritorio, Instalación y Configuración de todo tipo de Hardware, manejo de Scanners, Cámaras Digitales, Impresoras, UPS , Monitores, Manejo de Internet y configuración básica de Redes Conocimiento de Servidores  Instalación de Windows Server 2003, 2008  Creación de Dominio  Control de Active Directory,  Control de Dhcp. Fecha: 2013 a 2016 Empresa: SEGA S.A. Puesto: Técnico de Help Desk en Banco Citibank Atribuciones: Soporte via Remoto, Presencial, instalaciones de aplicaciones del banco y de terceros, configuración de parámetros según sea requerido, actualización de antivirus, instalación de Windows XP, Windows Vista, Windows 7, pruebas de compatibilidad de aplicaciones al sistema operativo win 7, administración de licencias de app. Que requerían, administración de active directory, configuración de VPN, control de inventario, asistencias en nuevas aplicaciones. 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