Ricardo M. T. freelancer experto en Servicio al Cliente, Administración de Proyectos, Atención al cliente

Ricardo M. T.

QA/FAE/Customer Support/Industrial Management

0 / 5

Brasil

Ingeniería y Manufactura

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Sobre mí
•Professional with more than 20 years of experience in Customer Care, Engineering and QA areas.
•Expertise in full Service Delivery Global Engineering, Stock Repair and Reverse Logistic.
•Expertise in Efficiency and Excellence Operational for CRM Training.
•Proven track record, working for Customer Satisfaction Index (CSI) & VOC Management.
•Conducting & Carrying out Pre & Post Launch Product Trainings and Management Escalation.
•Extensive experience in Investment plan, P&L, ROI, OPEX and CAPEX with Risk Management.
•Leadership experience with Costs – Budget, Yield, Maintenance and People Management.
•Experienced in Delivering Solutions for: DOA, Swap, Customer Return and BER.
•Spare Parts Planning (Demand & Forecasting), Parts Return and Auditing.
•Project management skills with a wide range of groups (Internal and External stakeholders)
•Ability to manage projects and drive action items with customers and cross-functional peers.
•Solid experience in Industrial and Aerospace areas: Integration and Testing.
•Experience/application in Lean Manufacturing: VSM, KANBAN, 5S, KAIZEN, SIX SIGMA.
•Savvy in Test Engineering of New Product Introduction with over 40 projects deployment.
Historia laboral
* Samsung Electronics (Produtos eletrônicos)
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