1-Customer Service Representative & Team Leader - Qualfon
June 2006 - September 2008
-Team Leader for the Collections Department of Sprint. -Assiting the Agents with inquiriesand approving credits and extentions -Taking Supervisor calls -Supervisor Back Up
2-Technical Specialist & Help Desk Associate - Stream Global Services
November 2008 - June 2011
-Tech Support Specialist for Dish Network -Help Desk Associate for SiriusXM Satellite Radio
3-Sales Associate & Team Leader - Startek
August 2011 - June 2014
-Working for Vonage in the Sales Department. -Sales associate (Top Seller) -Team Leader: coaching the CSR's to achieve their goals hitting more sales , live monitoring calls to determine the weak areas of improvement.
4- Customer Care & QA Specialist/Help Desk Associate - Red Pocket Mobile
November 2014 - Present
-Home based job providing Technical Support and Customer Care im currently working here. - QA specialist - Help Desk associate helping CSR's inquiries.