Hostess & Guest relation | Insólito Boutique hotel & spa
December 2014 - February 2015
I was contracted during the high season to handle hosts requests and provide them with assistance and guidance regarding touristic activities in Buzios and hotel services. I also received and communicated their feedback to managers. As a result I helped guests to enjoy better their stay, I participate to improve customer satisfaction and I helped the hotel to understand how customer experience their journey.