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(2016) Credi Q
Supervisor Atención al Cliente Callcenter
Supervisor Cobros Callcenter
Responsable directo de atención al cliente y cobros para la cuenta de Credi Q el Salvador
Encargado del cumplimiento de la buena atención al cliente a través del buen manejo de la
Información
Encargado del cumplimiento de cobranza a través del manejo efectivo de cada gestión y
realizar la recuperación efectiva en tiempos mínimos
Implementación de los procesos de calidad para detectar áreas de oportunidad
Planes de mejora continúa

Jefe: Regina Rosales
Contacto: 78360076

Julio-Nov. Digicel El Salvador (Plaza Temporal)
(2015) Gestor de Venta de Productos intangibles

Jefe: Carlos Martell
Contacto: 73060131

2011-2014 Transactel
Jefe Departamento Calidad y Capacitación Callcenter Nuevo y Antiguo Ingreso
A cargo de la calidad, la formación y la atención al cliente de los equipos:
Detección de necesidades para mejorar los procedimientos en tiempos eficientes
Creado e implementado planes de mejora continua
Seguimiento programa de calidad motivacional
Responsable de coordinar la formación de agentes de nuevo ingreso

Jefe: Blanca Mónico
Contacto: 76026927

2008-2010 Digicel Honduras
Analista de Calidad Callcenter
A cargo de la calidad:
Responsable de cumplir los parámetros de control de calidad
Procedimientos de calidad coordinados y ejecutados en conjunto con operaciones

Jefe: Carlos Martell
Contacto: 73060131

2006-2008 ACC (Asesores de Callcenter)
Supervisor Operaciones Callcenter
A cargo de la Operación Callcenter:
Responsable de la gestión de operaciones del callcenter
Cumplimiento y seguimiento de procedimientos operativos

Jefe: Karla Vega
Contacto: No lo poseo (Empresa ya no existe en el país)

2004-2006 ACES Ferretería (Asesores de Callcenter)
Supervisor Ventas en Piso
A cargo de la gestión de ventas:
Responsable de mantener las ventas en los niveles solicitados
Creado e implementado promociones para el sostenimiento del producto
Responsable de la administración y logística de cada tienda

Jefe: José Avalos
Contacto: No lo poseo

2002-2004 American Office Supplies
Supervisor Ventas Callcenter
Supervisor Capacitación Callcenter
A cargo de la gestión de ventas callcenter
Capacitación productos
Responsable de mantener las ventas en los niveles solicitados
Creado e implementado promociones para el sostenimiento del producto
Implementación procedimientos de comunicación de la información
Ejecución de programa de seguridad interna

Jefe: Bernard Wise
Contacto: No lo poseo (Empresa ya no existe en el país)

1999-2002 Atento el Salvador
Supervisor Operaciones Callcenter
A cargo de la Operación Callcenter:
Responsable de la gestión de operaciones del callcenter
Cumplimiento y seguimiento de procedimientos operativos
Implementación procedimientos de comunicación de la información
Creación de planes de motivación para los equipos de trabajo

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