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Technical support rep V

RSG retail technical support 2013-present

•    Technical escalation
•    Process Flow Diagrams
•    Provided technical solutions for PC software and hardware
•    Remote access support
•    Provided technical support for Microsoft issues
•    Provided technical solutions for printer software and hardware

Hewlett Packard

Contact Customer Service Desk, Nov 2010- 2013

I was working for service desk administrator as part for CCC Team

•    Business and technical escalation
•    Queue monitoring
•    Process Flow Diagrams
•    Contract Investigation
•    Trust cases investigation
•    IT support for the TEAM
•    VoIP technologies Avaya phones
•    Support web page licensing portal poetic
•    Customer service
•    Customer support for software web page
•    Email customer services

Hewlett Packard Heredia Costa Rica 2010

This was a temporary job for the company HP as a subcontractor of STT.
In this job I was in charge to install and uninstall applications for windows, access
Computer remotely to fix problems and reinstall applications. Take notes and document the ticket, plus general customer service.

It Support

•    Technical Support Agent Level 2
•    Microsoft Operating Systems (XP).
•    Microsoft Office 2003-2013,
•    Microsoft Outlook 2003-2013
•    Wireless network connectivity, Lan Connection.
•    Install Printer, network printer,
•    Internet Explorer.
•    Experience using remote access applications
•    Experience using tools to synchronization the tokens
•    Repair and install applications for windows XP 7 and 8

2009 Western Union online operation system for agent services

In this time working for western union I learning a lot about call Center. This was a temporary. My mean responsibility was to provided information to the agents about
Accounting information and regular customer service.

•    Provide the customer accounting information
•    Order and assist the agents to order supplies
•    Send email about cases status
•    Money transfers
•    Add services to the agents machines
•    Check money order status
•    Basic technical support

Pizza Hut North Carolina Denver, 2004 -2009

This work was part-time for many years, which helped me to forge good foundation in
American culture and the types of social classes.

•    Delivery pizzas
•    Take order
•    Customer services

Craft Homes, Charlotte, North Carolina, 2006 to 2008

My position was manager assistant. And help to programing and building houses, with this job I get high level skills for public relations.

•    Planning and operation of a residential development
•    Order and call for materials
•    Look and search for problems inside and outside of homes
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