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Inicio febrero 2015 – a la fecha

Puesto Coordinador De Información

Funciones

•    captura de datos de sistema wigos
•    captura de estados de resultados
•    revisión y envió de documentación relacionada con clientes
•    manejo de archivo
•    seguimiento a tramites de el casino
•    generación de reportes
•    creación de archivos XML para el SAT
•    respaldo de información
•    revisión de documentación de premios
•    revisión en pago de premios
•    generación de respaldos de información

SERVICOM
Periodo de inicio mayo 2012 julio 2014
•    Instalación configuración y actualización de equipos.
•    Resolución de problemas con perifericos
•    Atención a usuarios nscionales y extrangeros
•    Reparación de fallas.
•    Administración de usuarios
•    Reseteo y recuperación cuentas de red
•    Diagnostico de problemas de hardware.
•    Configuración de Proxy y seguridad de red.
•    Resolución de problemas de red
•    Solución de problemas de software.
•    Instalación de aplicaciones.
•    Solución de problemas de correo.
•    Creación de reportes de atención.
•    Seguimiento de reportes.
•    Mantenimiento y actualización de equipos.
•    Trato de garantías con proveedor

SIEMENS
PERIODO DE INICIO NOV 2009 – MARZO 2012

•    Manejo y supervisión de personal
•    Soporte técnico telefónico
•    Soporte técnico remoto
•    Atención a usuarios de planta volks wagen mexico
•    Evaluación y documentación de los procesos a atender
•    Coordinación de turno (matutino , nocturno)

Ingeniero de soporte 2do nivel para siemens- VW mexico y supervisión de turno
•    Instalación configuración y actualización de equipos.
•    Atención a usuarios VIP. Y extrangeros
•    Reparación de fallas.
•    Revisión de fallas de CRM HPCD
•    Establecimiento de conexión remota
•    Vigilancia de cumplimiento de políticas de seguridad.
•    Vigilancia de seguimiento de políticas de seguridad de la información..
•    Instalación y administración de herramienta de encriptacion
•    Administración de usuarios de herramienta de encriptacion
•    Reseteo y recuperación de equipos encriptados
•    Diagnostico de problemas de hardware.
•    Configuración de Proxy y seguridad de red.
•    Solución de problemas de software. Office y propias de la empresa
•    Instalación de aplicaciones. Desarrolladas para vwm
•    Solución de problemas de correo. Outlook
•    Creación de reportes de atención.
•    Seguimiento de reportes. Críticos de 1er nivel
•    Coordinación y escalacion de incidentes por parte de agentes de callcenter
•    Administración de cuentas modulos sap RH VF Logros
•    Administración de usuarios de active directory

General Electric (DIC2005- NOV2009)
(ing. De soporte técnico en sitio y telefónico)
Ingeniero de soporte 2do nivel para General Electric
•    Instalación configuración y actualización de equipos.
•    Resolución de problemas con perifericos
•    Atención a usuarios VIP.
•    Reparación de fallas.
•    Vigilancia de cumplimiento de políticas de seguridad.
•    Vigilancia de seguimiento de políticas de seguridad de la información.
•    Respaldos.
•    Instalación y administración de safeboot.
•    Administración de usuarios de safeboot.
•    Reseteo y recuperación de equipos con safeboot.
•    Diagnostico de problemas de hardware.
•    Configuración de Proxy y seguridad de red.
•    Resolución de problemas de red
•    Solución de problemas de software.
•    Instalación de aplicaciones.
•    Solución de problemas de correo.
•    Creación de reportes de atención.
•    Seguimiento de reportes.
•    Mantenimiento y actualización de equipos.
•    Trato de garantías con proveedor.
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