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6 Años de Experiencia desarrollando y configurando módulos de Asterisk para Call Centers y utilizando las mejores herramientas para la administración de los Contact Center.

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FEBRERO DEL 2016- ENERO 2018
●    Cambio de Instalaciones y migración de servicios de Centros de Contacto
●    Desarrollo y aplicación de formularios para la gestión de llamadas Inbound y OutBound
●    Desarrollo de Base de Datos (SQL 2008) para formularios de gestión
●    Programación de motores de marcación progresivo y predictivo
●    Desarrollo de Reportes personalizados para la operación.
●    Programación de troncales SIP y configuración de telefonía Digital.
●    Mantenimiento preventivo y correctivo al equipo de cómputo del Call Center
●    Mantenimiento a Servidores.
●    Programación de campañas InBound y OutBound para el call center
●    Configuración de extensiones y teléfonos AVAYA

Especialistas Contacto Directo, CDMX — Gerente de TI en el departamento de call center
SEPTIEMBRE DEL 2014 - FEBRERO DEL 2016
●    Desarrollo y aplicación de formularios para la gestión de llamadas Inbound y OutBound
●    Desarrollo de Base de Datos (SQL 2008) para formularios de gestión
●    Programación de motores de marcación progresivo y predictivo
●    Diseño y programación de reportes utilizando la herramienta Crystal Reports 2008
●    Configuración de telefonía utilizando Asterisk sobre servidores Linux.
●    Programación de IVR para diferentes campañas.
●    Alta y baja de Carriers de Telefonía
●    Preparación de PC para el Call center
●    Mantenimiento preventivo y correctivo al equipo de cómputo del Call Center
●    Mantenimiento a Servidores.

InConcert, CDMX — Ingeniero de Desarrollo
JULIO DEL 2013- AGOSTO DEL 2014
●    Preparación de Servidores Windows y Linux
●    Desarrollo e implementación de sistemas para LOS CALL Centers en México Y en el extranjero, utilizando diferentes lenguajes de programación y gestores de Base de Datos (VB, C#, VB.Net, SQL Server 2008)
●    Diseño y CREACIÓN DE Reportes utilizando la herramienta Crystal Reports 2008
●    Configuración de telefonía utilizando Asterisk sobre servidores Linux.
●    Programación de IVR para los Call Centers
●    Alta y baja de Carriers de Telefonía
●    Desarrollo de sistemas para él envió de SMS.
Proyectos desarrollados en InConcert

Junio 2014 - Julio 2014.
●    Desarrollo e implementación de IVR para la empresa TIBA IT Services en Guadalajara Jalisco
●    Implementación de WEB CHAT para la empresa TPS
●    Implementación de grabación de pantallas para la empresa B-Connect

Abril 2014- Mayo 2014.
●    Desarrollo e implementación de ambiente para la empresa Unicomer en Nicaragua
●    Integración de CRM de ventas Unicomer NICARAGUA CON INCONCERT
●    Desarrollo e implementación de campañas InBound y OutBound
●    Desarrollo e implementación de campañas de Email.

Febrero 2014- Marzo 2014.
●    Integración de herramientas Oracle con formularios de InConcert para la empresa Unicomer en Honduras.
●    Preparación de Servidores e implementación del ambiente Nafinsa para la empresa B-Connect.
●    Desarrollo de IVR para la empresa EdenRed
●    Configuración de Telefonía, Desarrollo e implementación de reportes para la empresa GEEA.
●    Configuración de Tarjeta Sangoma y configuración de telefonía para la empresa CAEBSA
●    Desarrollo de IVR para la empresa BT

Diciembre 2013- Enero 2014.
●    Instalación de TTS para la empresa Directo
●    Integración de InConcert con Active Directory para realizar logueo de usuarios en la empresa Banco de Bajío en León Guanajuato.
●    Instalación de Web Chat para la empresa BT

Octubre 2013- Noviembre 2013.
●    Implementación de grabación de pantallas para la empresa Tertius en Monterrey Nuevo León
●    Desarrollo e implementación de IVR para la empresa Tertius en Monterrey Nuevo León
●    Integración de formularios InConcert con la aplicación SAC para la empresa Tertius en Monterrey Nuevo León

Agosto 2013- Septiembre 2013.
●    Desarrollo e implementación del ambiente INCONCERT para el Consejo Ciudadano de la ciudad de México.
●    Integración de llamadas entre InConcert y AVAYA en el Consejo Ciudadano de la Ciudad de México
●    Configuración de campañas de Web Chat para el Consejo Ciudadano de la Ciudad de México
●    Configuración de grabación de pantallas en todas las campañas para el Consejo Ciudadano de la Ciudad de México","rawText":"Laboratorio Medico del CHOPO, CDMX — Ingeniero de Soporte Call Center, Infraestructura y Telecomunicaciones FEBRERO DEL 2016- ENERO 2018 ● Cambio de Instalaciones y migración de servicios de Centros de Contacto ● Desarrollo y aplicación de formularios para la gestión de llamadas Inbound y OutBound ● Desarrollo de Base de Datos (SQL 2008) para formularios de gestión ● Programación de motores de marcación progresivo y predictivo ● Desarrollo de Reportes personalizados para la operación. ● Programación de troncales SIP y configuración de telefonía Digital. ● Mantenimiento preventivo y correctivo al equipo de cómputo del Call Center ● Mantenimiento a Servidores. ● Programación de campañas InBound y OutBound para el call center ● Configuración de extensiones y teléfonos AVAYA Especialistas Contacto Directo, CDMX — Gerente de TI en el departamento de call center SEPTIEMBRE DEL 2014 - FEBRERO DEL 2016 ● Desarrollo y aplicación de formularios para la gestión de llamadas Inbound y OutBound ● Desarrollo de Base de Datos (SQL 2008) para formularios de gestión ● Programación de motores de marcación progresivo y predictivo ● Diseño y programación de reportes utilizando la herramienta Crystal Reports 2008 ● Configuración de telefonía utilizando Asterisk sobre servidores Linux. ● Programación de IVR para diferentes campañas. ● Alta y baja de Carriers de Telefonía ● Preparación de PC para el Call center ● Mantenimiento preventivo y correctivo al equipo de cómputo del Call Center ● Mantenimiento a Servidores. 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