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* Actualmente me desempeño como encargado IT y como administrativo de los sectores de servicio, repuestos y ventas de la empresa

Consigo ser optimista la mayor parte del tiempo, cuando me pierdo me suelo encontrar. Empeñado en ser libre y feliz.

✔ Especialidades:

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• Capacidad de trabajo en equipo
• Solucionar problemas de forma rápida

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Realizar la facturación al cliente del servicio técnico brindado y a su vez a los departamentos de la concesionaria a los que se prestó servicio (ventas, repuestos, administración, interna a taller)
En caso de corresponder, realizar el reclamo de garantía a JD y la facturación correspondiente.
Enviar la documentación a John Deere en forma física y digital, mediante JD Wins
Realizar el seguimiento de los pagos de los reclamos de garantía y en caso que sea necesario realizar las notas de créditos por descuentos a los clientes
Analizar estadísticas de roturas de piezas actualizando la información en el sistema
Actualizar la información sobre los indicadores de rendimiento, facturación, entregas, etc realizadas por taller y enviarlo al TCSM
Actualizar el archivo de comisiones de los técnicos para ser utilizado por gerencia al momento del pago de las mismas
Actualizar los discos de Service Advisor en las PC de los mecánicos
Realizar atención al cliente y resolver dudas de facturación en caso que corresponda
Realizar la denuncia correspondiente en caso de siniestro, de piezas faltantes o rotas de la maquinaria nueva a la que se le realiza la pre entrega para su acreditación por parte de JD
Confeccionar las planillas de pre entrega y pólizas de garantía de maquinaria
Archivar las órdenes de reparación en su correspondiente lugar
Realizar el seguimiento de los Programas de Mejora publicados por John Deere en JD Wins, y mantener informado al gerente de servicio sobre los mismos.

* Balangione S.R.L.: Realizar el mantenimiento y limpieza de servidores y PCs de los empleados
Realizar los backup de los servidores y sistema de gestión (diariamente) y de las PC de los empleados
Mantenimiento y reparación de Servidor y terminal Server
Instalar los programas y aplicaciones necesarios para el correcto funcionamiento de las PC y sistemas de gestión
Brindar soporte técnico (de forma remota y presencial) a todas las sucursales y casa central
Reparar las PC que lo requieran
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