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Instalações e configurações de equipamentos Apple e PC.
Atuava com suporte e ajudo a tomada de decisão em busca de soluções de inovação, implantação, atualização e melhoria de processos além de redução de custos operacionais alinhados aos objetivos estratégicos da companhia.
Acompanho em reuniões, internas, externas, concorrências em clientes, palestras que são realizadas dentro e fora de SP, assim me responsabilizando por toda parte de áudio e vídeo que geralmente são solicitados, mantendo todos os equipamentos em bom funcionamento, fazendo manutenções preventivas nos projetores, receivers, caixas de som e sistema de automação.
Trabalho em paralelo auxiliando os analistas Juniors e Plenos e também realizo treinamento Apple, seja hardware ou software.
Sistemas de chamados GLPI e Service Now, ambos baseados em ITIL para que os atendimentos sejam resolvidos dentro do SLA.
Adobe Creative Suíte, CS5, Cs6, CC2014, 15 e 17.
Conhecimentos em Softwares de Mídia: Publi manager, AD Corporate e Butuie.
Conhecimentos avançados em DHCP, DNS, Redes TCP/IP, Active Directory, gerenciamento remoto e virtualização com Vmware, Virtualbox em PC e MAC, conhecimentos em rotinas de backup com Backup Exec e Arcserver.
Help Desk telefônico utilizando ferramentas, Team Viewer, Logmein e VNC.
Administração de sistemas telefônicos IPBX, VOIP, Asterisk; Serviços de telefonia.
Conhecimento em redes estruturadas, manutenção e gerenciamento.
Instalação, montagem e configuração de CFTV dos tipos: NVR, HVR, DVR.
Conhecimento de ruas e avenidas de SP e ABCD, e interior de SP.
Criptografia Filevault2 e Safeguard, Anti-Virus Sophos, Mac Afee, Norton e Kaspersky.","rawText":"Atuo há mais de 10 anos com tecnologia e suporte técnico, atendendo diretamente, Presidentes, CEO, CFO, COO, Vips, diretores e colaborares, prestando suporte em diversos ambientes e serviços tecnológicos. Instalações e configurações de equipamentos Apple e PC. Atuava com suporte e ajudo a tomada de decisão em busca de soluções de inovação, implantação, atualização e melhoria de processos além de redução de custos operacionais alinhados aos objetivos estratégicos da companhia. Acompanho em reuniões, internas, externas, concorrências em clientes, palestras que são realizadas dentro e fora de SP, assim me responsabilizando por toda parte de áudio e vídeo que geralmente são solicitados, mantendo todos os equipamentos em bom funcionamento, fazendo manutenções preventivas nos projetores, receivers, caixas de som e sistema de automação. Trabalho em paralelo auxiliando os analistas Juniors e Plenos e também realizo treinamento Apple, seja hardware ou software. Sistemas de chamados GLPI e Service Now, ambos baseados em ITIL para que os atendimentos sejam resolvidos dentro do SLA. Adobe Creative Suíte, CS5, Cs6, CC2014, 15 e 17. Conhecimentos em Softwares de Mídia: Publi manager, AD Corporate e Butuie. Conhecimentos avançados em DHCP, DNS, Redes TCP/IP, Active Directory, gerenciamento remoto e virtualização com Vmware, Virtualbox em PC e MAC, conhecimentos em rotinas de backup com Backup Exec e Arcserver. Help Desk telefônico utilizando ferramentas, Team Viewer, Logmein e VNC. Administração de sistemas telefônicos IPBX, VOIP, Asterisk; Serviços de telefonia. Conhecimento em redes estruturadas, manutenção e gerenciamento. Instalação, montagem e configuração de CFTV dos tipos: NVR, HVR, DVR. Conhecimento de ruas e avenidas de SP e ABCD, e interior de SP. Criptografia Filevault2 e Safeguard, Anti-Virus Sophos, Mac Afee, Norton e Kaspersky.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/c8b40d4cdbe665359019fc0559f80357/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Empresa: IBM Comércio de Máquinas e Serviços (Analista Suporte Sênior)
Trabalhei como Analista de Suporte Sênior, atuando com sistema de chamados, focando sempre no atendimento. - Gerenciados por SLA, usando o Service-Now.
- Em outras empresas do grupo, com novos projetos de instalação de novas maquinas no parque,
- Criptografias de maquinas Apple e Windows.
- Conhecimentos da ferramenta Caper Suite (Gerenciador de serviços, softwares de equipamentos Apple).
- Gerenciamento de colaboradores, autenticação de usuários na rede e AD, e-mail e telefonia voip.
- Configuração e treinamento de novos softwares e auxilio para cobertura de férias de outros analistas.
- Gerenciamento de compras de equipamentos, envio de equipamentos para reparo, inventário e rotinas burocráticas. - Atendimento a Presidência, CEO, CFO e COO e Diretoria da agência e aos colaboradores.
- Auxílio com a vídeo conferencia, rotinas de back-up.
- Vasto conhecimento avançado e configurações em computadores Apple e Windows.
Cargo ocupado: Analista de Suporte Sênior desde 01/3/2015 até 31/03/2017
Empresa: Y&R Propaganda LTDA. & Grupo Newcomm (Analista Suporte Sênior)
Atuava com Suporte Sênior focando sempre no atendimento aos colaboradores e diretoria. - Compra de ativos e periféricos, auxiliar nos projetos de redes estruturadas.
- Atuar em projetos de infraestrutura e sistemas na fase de transição e entrega.
- Atendimento ao usuário (local e remoto).
- Atendimento a Vip's, CFO, CEO, Diretoria e trabalhava diretamente com Roberto Justus em suas reuniões e palestras. - Manutenção de Hardware (Desktop e Notebook Avançado).
- Abertura de chamados (GLPI e SERVICE-NOW, Baseado em ITIL e COBIT.
- Instalação, configuração e suporte ao S.O. Microsoft W7 ao W10, Apple, 10,5 ao 10.12.5.
- Administração de contratos, Administração de contas no AD.
- Gerenciamento de escritórios em outros estados.
- Gerenciamento de salas de reuniões Polycon, Webex e Scopia.
Cargo ocupado: Analista de Suporte Sênior desde 04/7/2012 até a 28/02/2015 Empresa: Manzanos Tecnologia Ltda. (Analista de Suporte Pleno)
- Controle de contas de usuários de rede pelo Active Directory.
- Configuração de ODBC (Oracle) para acesso ao sistema ERP das empresas.
- Atualização de versões do sistema ERP e seus módulos, instalação e configuração de clientes VPN. - Controle de permissões a pastas e ambientes de rede; rotinas de backup e restauração de dados.
- Suporte aos usuários Windows e MAC, (Instalação e configuração de máquinas).
- Suporte a Lotus Notes e Outlook.
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