Sergio A. freelancer experto en Traducción, Redacción de artículos, Social Media Optimization, Marketing Online, Asistente de administración, Social Media Marketing, Publicaciones para redes sociales, Community Management, Asistente virtual, Investigación, Wordpress, Atención al cliente

Sergio A.

Bilingual Freelancer

4.83 / 5

Guatemala
¿Qué es posición de perfil platinum?

Platinum es el quinto nivel de los freelancers de Workana. A medida que consigan más logros y ganen más proyectos, irán progresando hacia los niveles superiores. Leer más

Calificaciones de clientes (6)
2 clientes contrataron a Sergio A. en más de una ocasión.
Freelancer Caldel S.

"Excellent work!"

Argentina Caldel S. Hace 5 meses

Asistente Virtual
Freelancer Sarah C.

"A pleasure working with Sergio, great language abilities in English, as well as Spanish. All deliveries were on time and he even made adjustments based on feedback. Very independent worker, thanks! Muy recomendado. :)"

Chile Sarah C. Hace 6 meses

Freelance Admin and Market Research Partner
Sobre mí
Una persona honrada y trabajadora con múltiples habilidades, y un dominio total del inglés y el español.

Cuento con más de 6 años de experiencia en el campo de servicio al cliente y soporte técnico por medio de voz, correo electrónico y chat, tanto on-site como home-based, inbound y outbound. También poseo más de 4 años de experiencia en el campo de la instrucción del idioma inglés como segunda lengua (TEFL).

Ofrezco soporte en tareas de administración, organización, investigación, manejo de CRM, traducción, transcripción, creación de contenido para blogs (copywriting y content creation), manejo de plataformas sociales, community management, marketing por redes sociales, marketing por e-mail, creación de gráficos para redes sociales, diseño y mantenimiento de sitios en WordPress (todo lo anterior tanto en inglés como en español). Estoy en constante capacitación para actualizar y ampliar mis habilidades.

Garantizo comunicación honesta, clara y profesional en todo momento, así como también un trato cálido y amigable. No dudes en enviarme un mensaje con toda confianza si hay algo en lo que pueda ayudarte.

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Honest, hardworking and diversely-skilled bilingual (English/Spanish) professional with over 6 years of experience in site-based and home-based sales, customer service, and technical support (voice, email and chat), both inbound and outbound; and over 4 years’ experience as an English instructor (TEFL).

I offer support in the following areas: admin work, organization, research, CRM management, translation, transcription, copywriting, content creation, social media management, community management, social media marketing, email marketing, graphic design for social media,  WordPress web design and site maintenance (all of this in English as well as Spanish). I'm constantly updating and broadening my skill-set.

I guarantee clear communication, professionalism, and a warm and friendly approach at all times. Please feel free to message me if there's anything I can help you with.
Historia laboral
Independent Freelancer     February 2016 - Now

Cueros y Modas de Guatemala – Social Media Marketing Consultancy and Administrative Support
CompuTienda Guatemala – Social Media Marketing Consultancy and Administrative Support
InglesParaInmigrantes.com –  Administrative Support
LanguageConvo.com –  Administrative Support
WriteLab.com - Administrative Support
ElectroSawHQ.com - Administrative Support

Corporate Guest Relations Representative
for Royal Caribbean International, via Xerox Co.     
January 2014 – January 2016    

Responsibilities and duties:

•    Resolve post-cruise guest and travel agent concerns and complaints via telephone and email, including manager-level assistance;

•    Coordinate with different back and front-end departments to perform investigation and make sound decisions regarding service inconsistencies and subsequent compensation offers and/or refunds;

•    Handle and resolve accounting inquiries concerning guest folio discrepancies, credit card holds and/or unrecognized credit card transactions;

•    Assist guests and travel agents in locating and retrieving lost luggage;

•    Delegate guest claims to third-party business partners.


Key achievements

•    Developed several corporate training documents and job aids which are now used onsite by employees and trainers;

•    Assisted Language and Communication Department to establish KPI’s and effective communication processes, which in turn, increased customer satisfaction by 20% during previous high season;

•    Delivered training to new hires and voluntarily created email templates which are presently used for everyday operations.


English Instructor
Natural English (Natural Learning Corporation) - 2017
International Business Academy - 2013
CIAV Guatemala - 2012
Berlitz, Inc. - 2011



Responsibilities and Duties:

•    Plan, organize, and provide English instruction in line with the methodology chosen for the students;

•    Ensure that students meet the learning targets established by the methodology in use;

•    Design and execute lesson plans while using a mix of effective teaching techniques and strategies;

•    Monitor and evaluate student development in the different areas of communication while adapting the methodology to the needs of individuals;

•    Record progress and generate reports on a weekly and monthly basis;

•    Supervise and regulate student behavior when necessary;

•    Hold meetings with parents or guardians, and one-on-one sessions with students on a monthly basis.


Key achievements

•    Worked with the Guatemalan government to teach English to members of low-income communities in a period of 6 months; hence, preparing them for job interviews in bilingual positions. 84% of students successfully attained the required level to become competitive applicants within the 6 months.

•    Effectively assisted more than one hundred students, ranging from children to executive managers, to attain/enhance effective English communication skills.


Customer Service Representative
Innovative Contact Solutions - 2010
Affiliated Computer Services - 2009

Responsibilities and duties:

•    Respond to customer queries and concerns via telephone, e-mail and/or chat;

•    Provide quotes and assist customers in placing, modifying, and tracking orders;

•    Reach quality assurance and productivity monthly goals.
Contratar
Ranking

Workana: 2.599 de 879.024

Soporte Administrativo: 94

Rankeado en Guatemala: 4

¿Cómo mejoro mi posición?

Proyectos finalizados: 4

Proyectos en curso: 2

Horas trabajadas: 421

Posición del perfil: Platinum

Calificaciones de clientes 6

Último login: Hace 4 horas

Registrado: Hace un año