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Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"1996-1997 Recepcionista – Ericsson de Colombia
Inicie mi vida laboral como Recepcionista en ésta empresa de Telecomunicaciones, en la cual aprendí a recibir y brindar la orientación precisa que los clientes necesitan al ingresar a la compañía, ese primer contacto es fundamental.
1998 - 2001 Secretaria Capacitación – Ericsson de Colombia
Continúe preparándome y gracias a mi perseverancia, logre desempeñarme como secretaria en sección de capacitación, donde aprendí la atención de llamadas telefónicas, redacción de documentos, manejo de archivos, programación y seguimiento de agenda, adicionalmente, la logística y desarrollo de eventos como cursos, seminarios y otros actividades dirigidos a los clientes, en ésta experiencia logre el desarrollo de habilidades blandas que me permitieron fortalecer mis perfil profesional.
2001 - 2003 Asistente Help Desk – Ericcson de Colombia
Posteriormente, desempeñé el cargo de Asistente de Help Desk, en el cual se recibían telefónicamente todos los requerimientos de los cliente en cuanto a soporte técnico, registro en base de datos, asignación de ingeniero según necesidad, seguimiento y retroalimentación del cliente, eran las actividades realizadas para generar reportes que permitieran conocer las necesidades, satisfacción del cliente, información base para establecer estrategias de mejoramiento.
2003 - 2005 Dirección Administrativa – Global Knowlegde Colombia
Estando en la recta final para recibir mi título profesional de Administradora Financiera, tuve la oportunidad de asumir el reto de abrir mercado en Colombia para ésta compañía de entrenamiento técnico, pude adquirir conocimientos en el manejo de proveedores, presupuestos, manejo de nómina, generación de informes, entre otras habilidades a nivel organizacional corporativo.

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