Bilingual Customer Service Agent - English and Spanish

Bilingual Customer Service Agent - English and Spanish

You will need to be available for about 6h Monday to Saturday. Please note this is a long term collaboration. Please only apply if you are available long term :)
Salary is 350 USD per month

As a customer service agent, you will play a vital role in all aspects of the business including helping customers with complaints and questions, giving customers information about products, and processing returns.


Essential duties and responsibilities:
-Answer customer service emails
-Locate and track packages
-Other assigned customer service duties

Requirements:
-Experience with Freshdesk, Shopify, Slack, and Google Sheets/Docs experience is preferable
-Fluent or Native in English
-Spanish is a plus
-Proven work experience as a customer service agent
-Results driven, sense of urgency, and a high standard of professionalism
-Excellent communication and interpersonal skills