Full-Time Bilingual Virtual Assistant for Cleaning Company Management (English / Spanish )

We’re on the lookout for a Virtual Office Assistant to help us manage remotely our daily operations.

Open Positions:
-1 Weekdays VA on Mon-Fri 8am-4pm EST (possibly extended to 5 or 6pm in the following months)
-1 Weekend VA on Sat-Sun 8am-4pm EST

Skills
* English: Advance speaking, reading, and writing
* Spanish: Advance or native
* Great customer service
* Quick learner
* Tech lover
* Team player
* Leader
* Problem solver
* Organization
* Time management
* Efficient

Sample of daily tasks
* Sales: Answer phones, give quotes and log in all details in CRM
*Customer Support: create support tickets and solve issues
* Schedule appointments
* Assign jobs to teams
* Follow up with teams to verify that they’re arriving on time
* Help teams with directions using Google Maps
* Call laundry partners to coordinate pick-ups/ drop off and arrange payments
* Update team’s hours
* Approve additional services
* Communicate with Partners via Slack & Email to coordinate services
* Follow up with Customers after each service
* Get Payroll ready
* Quarterly Insurance Payments
* Weekly and monthly invoicing
* Add custom quotes to crm and tag coo
* publish jobs posts, interview, and onboard new team members
*help with seo tasks

bonus if you have knowledge in
* pipedrive (crm)
* slack
* google drive
* zapier
* gmail
* excel/ google sheets
* payroll

you’ll learn
* sales
* professional cleaning
* systems and automation
* how to manage a dream team
* copywriting
* seo
* us taxes and payroll
* us insurances for the service industry

include on your bid:
1. Video Application in English (2-3 min video)- include a link to your video (you can use Loom to record it)
*Tell us about you and your experience as a VA
*Describe a challenging situation and how you solved it
*Why you're the best candidate for this position
2. Monthly Rate
3.
Your availability to work and start date