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Customer Service

Published on the January 13, 2020 in Admin Support

About this project

Less than USD 10 / hour

NOTE:This position is only available for citizen located in the states

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.


Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.


Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.


Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.


Experience working with customer support.

Category Admin Support
Subcategory Customer Support
Time required Up to 10 hours
Is this a project or a position? Project
Required availability As needed

Project duration: 3 - 4 months

Skills needed

CRM Skype Customer Service Facebook Admin Assistant Customer Support

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