An important part of their job is to resolve problems that customers may have, but they must know when to refer advanced issues to members of the management team.
Customer service representatives need to have basic computer skills because they are often required to maintain digital records of their contact with customers and the outcomes of their interactions. A good customer care representative is patient and detail-oriented.
Responsibilities involves :
>Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
>Answer any questions the customer may have about available products and services.
>Establish new customer accounts, recording account information on written forms or digitally
>Listen to customer concerns and complaints with the goal of identifying the causes of the problem.
>Select appropriate responses to customer issues and work quickly to resolve them.
>Refer advanced cases to management for resolution, providing background information as necessary.
>Maintain and regularly update financial account information using computer software programs.
>Anticipate customer needs, following up with previous customers to offer reorders or additional services.
>Flexibility to work different shifts (including evenings, weekends, or holidays)
>Willingness to participate in training before hire and on-the job
Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified