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Customer service in Spanish: facebook, e-mail and calls, part time

Published on the May 27, 2019 in Admin Support

About this project

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Dear Potential Cooperating Freelancers,
I would need a part time ( about 1-3 hrs weekly of message answering + being available in a range of 2 hrs daily 4 days per week for possible call) customer service help in Spanish language (Latin America), for a freshly opened small store.
Usually, 95% of questions come within two categoris: A. Checking if e-commerce store is real B. Help with understanding when the order will come, although usually tracking should work ok (calendar will be provided)
Channels:
1.

Facebook messenger
2. E-mail
3. calls (number will be provided, while it is enough to be available only 2 hrs daily for 4 days in week, to be adjusted with Freelancer)
For the above, payment in the range of usd 120 / month, which can be paid every 10 days or twice monthly or once per month, as preferred

Category Admin Support
Subcategory Customer Support
Time required Between 10 and 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

CRM Skype Customer Service Facebook Spanish

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