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English Game Operation Specialist

Published on the May 04, 2021 in Admin Support

About this project

USD 500 - 1,000

Position Overview:
A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players in behave of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.

General Responsibilities:
Solve game related issues for the players via online ticketing system
Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
Manage and collect players' feedback on CS channels and community pages.
Compile reports for major questions and key CS metrics tracking.

Position Requirements:
Proven work experience of 2+ years in the game industry.
Proven work experience of 2+ years as a Customer Service Representative.
Experience as a Community Manager a plus.

Has passion for online/mobile games.
Has experience using ticketing/ email systems such as Helpshift, etc.
Can work under minimal supervision.

Ability to multitask.
Ability to understand player’s concerns or situations easily.
Ability to handle difficult players in a professional and polite manner.

Amenable to work on a shifting schedule. (Weekends and night shift schedule).

Interested applicants: Please send a proposal along with a copy of your latest resume with email address. Thank you!

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

CRM Customer Service Email Handling Customer Support

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