I need a customer service support agent


Evaluating bids
Description:
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, funds collection, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


This employment (Customer Care Support Representative) is for North America (United State of America and Canada) and European. This job is opened to professionals and non-professionals alike, skill/unskilled and it's a part-time/full-time basis for interested individuals and it’s a completely remote job.

Customer service representative responsibilities:

maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries and retrieve unpaid debt (collections)
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.


Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.


Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.


Ensure customer satisfaction and provide professional customer support.

Customer service representative requirements:

high school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.


Experience working with customer support.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

C

Attached files:

USD 1,000 - 3,000

Budget

38

Bids

39

Interested freelancers

Days until project expiration: 19 days

Published: 2 weeks ago

Deadline: 90 days

Create your own project

Are you looking for a freelancer to work on a similar project? Create your own project and you’ll receive proposals from the best freelancers.


Freelancers who already applied to this project

Claudia R.Soy secretaria bilingüe que trabaja desde casa, trabaje mucho tiempo en compañías internacionales antes de tener a mis hijos. Luego fui mamá de tiempo completo, ahora busco generar ingresos adicionales desde casa ya q... More details

Pilar M.Licenciada en administración especialista en atención al cliente y soporte administrativo More details