Education Customer Service

Evaluating bids
Description: is an online marketplace for people in the New York, Los Angeles, and Chicago areas to find local classes. That being said, we have a lot of different people coming through the site from all over the world, and for a variety of reasons! We recommend familiarizing yourself with the site before completing the following skills test.

Some tips on writing email responses:

We try to use casual, enthusiastic openings to make it clear we're a friend, and that we're excited to hear from them (without going overboard)
We usually try to include 3 or more options that represent the variety available from level to location to specific programs taught
We don't go overboard including details on the classes because super long emails don't get read, and they take a very long time to craft
We always include links to the classes, so they can easily click through

Some tips on using our website:

Our search bar is great for specific terms or hard to find things, but coming up with creative ways to type things sometimes helps (for example, "User Experience Design" may pull different results than "UX Design")
Making use of our filters can go a long way in pulling quick searches
Sometimes you have to try a different approach. Our website unfortunately doesn't always have the information we need, so understanding other routes of obtaining information is important.

This is a Test, Please respond to each of the following:

1***A woman writes in to say that she wants to learn Pivot Tables in Excel and is having trouble finding a class that will work for her. Please search our site for appropriate classes and draft an email to her presenting her options.

2***A man writes in saying he wants to take a cooking class with his son over the upcoming weekend. Please search our site for appropriate classes and draft an email to him presenting his options

3***A student is interested in a beginner knitting class that meets more than once. Please search our site for appropriate classes and draft an email to her presenting her options.

4***A student is interested in painting and drawing classes that meet on weekends. Please search our site for appropriate classes and draft an email to her presenting her options.

5***Someone reaches out for suggestions on classes that make for great date ideas. Pick whichever date you'd like, and using the CourseHorse site for ideas, draft an email offering the student some suggestions on what they can learn.

6***A man writes in to us asking if a certificate will be given after completing a class at the Fashion Institute of Technology in New York. Please explain what steps you would take in order to respond and draft a response.

7***A person asks a very technical question about a class which requires expertise that you don't have. How would you respond to this?
8***A student emails to cancel a class and request a refund for a class, but they're in violation of the school's cancellation policy (which we abide by). Please draft an email to the student.

9***You just heard from one of our schools that we accidentally sold a seat in a sold out class. This is the only session of the class that is currently on the schedule. Please draft an email response to the student to let them know.

Category: Finance & Management
Subcategory: Accounting
What do you need?: For a startup
Is this a project or a position?: Project
Required availability: As needed

Microsoft Excel Article Writing Admin Assistant Email Handling E-mail marketing

USD 100 - 250





Interested freelancers

Published: 7 months ago

Deadline: Not specified

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Juan C. E.Contador público con experiencia en contabilidad general, contabilidad de costos y contabilidad financiera. Experto en elaboración de estructura de costos y planificación gerencial. Graduado de la Universidad Católica... More details

Bhakthi s.Normal Student More details