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Customer Service Rep/ Interactive Call Person

Budget: Open Published: 6 days ago Project duration: 3 - 4 months Bids: 24
The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects

.Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.
Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Chris H. United States

Customer call service Rep/ interactive call person

Budget: Open Published: 6 days ago Project duration: 3 - 4 months Bids: 7
Job Description:

Job Summary

The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

Answers incoming calls and makes any necessary follow up outbound calls.
Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
Researches and resolves customer issues.
Processes and fills out multiple types of electronic forms.
Performs data entry.
Documents phone calls and actions in the database.
Receives and processes account update requests from inbound phone calls.
Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
Helps other departments with their tasks when inbound call volume is low.
Maintains an above average attendance record.
Meets or exceeds productivity standards.
Completes daily task in compliance with established policies and procedures.

Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Anders. United States

Customer Service Rep/ Interactive Call Person

Budget: Open Published: 6 days ago Project duration: 3 - 4 months Bids: 7
Category: Admin Support
Time required: More than 20 hours
Is this a project or a position?: Long term position
Required availability: As needed
Published by: Chris H. United States

Research for marketing conferences

Budget: Open Published: 2 months ago Bids: 13
I need to build a list of content marketing conferences that includes the event's name, when speaker applications open, when they close, what those applications typically entail, how many attendees they've had on average, the event's location, and what's the link to apply. I have the list of event names, so I just need someone to help me build the spreadsheet researching the other data points.

Category: Admin Support
Published by: Laura B. Last reply: 2 months ago Colombia

Medical assistant

Budget: Open Published: 2 months ago Bids: 7
Category: Admin Support
Published by: Md.Towhidul I. Bangladesh

Medical assistant

Budget: Open Published: 2 months ago Bids: 10
I want to hire someone for a project. I intend to pay for the total project completed.

Category: Admin Support
Is this a project or a position?: A project
Published by: Md.Towhidul I. Last reply: 2 months ago Bangladesh

Human Resources

Budget: Open Published: 3 months ago Project duration: 3 - 4 months Bids: 24
The Company:

Labora is an on-demand platform that allows businesses to find workers ASAP and matches them with the best candidates for their needs.

This is done through an online/offline model, relying on data analytics, technological automation, and standardized processes. By collecting company and candidate data, the company is creating a proprietary matching algorithm and a highly rigorous in-house matching process that will innovate the way that businesses fill jobs quickly and accurately. We want restaurants, retailers, hotels, call centers, and event planners to be able to hire good workers that match their needs and preferences "on demand."

The value for businesses is that they can focus more time on running their business and not be worried about their high turnover of employees. This will allow them to not only hire better but also have a fall back plan if someone quits or doesn't show up to work. It also allows business owners to run more lean operations as they can hire based on their needs.

The Job:

Currently, we are seeking a person who has experience in hiring and ideally that they have experience working in the restaurant industry working as a restaurant manager, hiring manager, or some years of experience as a waiter/waitress, or other positions within the restaurant industry.

The role will be to ensure the quality of the candidates that our system matches to each job offer. This means that this person is responsible for ensuring that the best candidates get sent to the restaurant.

Work includes but is not limited to:

- Daily checking the job offers that come in, and the candidates that were matched to the offer.

- Ensuring that the final candidates that the system selects for each offer are of high quality. This is done through a short process of interview over the phone. This person will be responisble for reviewing the credentials of each candidate, and engaging in a short 5 minute phone call with them to ask questions before sending these candidates to the restaurant.

- Ensuring as best as possible that candidates show up to their interviews

- Gathering feedback from restaurants regarding their experiences with the candidates and asking them if they hired anybody.

- This person will also help us strategize to develop better hiring mechanisms/practices, and will share the knowledge learned throughout this process to help improve the technology that we develop

- This person will be financially rewarded for ensuring more matches between candidates and restaurants. The more people that get hired, the better this person's salary will be through bonuses.



Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: Labora. Last reply: 2 months ago Chile

Web site design

Budget: Open Published: 3 months ago Bids: 15
I have a Dental Clinica called Clinica Dentaria Ortodontica. I wish to make an e-mail address and a web site.

Thank you

Category: Admin Support
Is this a project or a position?: A project
Required availability: As needed
Published by: Sheila M. A. Last reply: 3 months ago Mozambique

User Experience (Ux) Research Assistant

Budget: Open Published: 4 months ago Bids: 23
The right candidate has a passion for great products and a curiosity to understand how people interact with web, mobile and app interfaces. Your goal is to be an advocate for the user and provide learnings to enhance the quality of products.

You will be responsible for the following:
• Usability Testing - listening to user research recordings and typing up notes based on users behavior and feedback
• recording demographic information of users
• submitting results in a timely manner

You will be exposed to a variety of projects that will allow you to see how they evolve and how users play a big part within the product lifecycle.

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: As needed
Skills required:
Published by: Linda United States
Payment method: Verified

Virtual Assistant Needed

Budget: Open Published: 5 months ago Project duration: 3 - 4 months Bids: 29
We are looking to hire a VA who is fluent in English.

Tasks will include but are not limited to:
Research Online
Project Management
Potential hiring for projects or choosing candidates
Phone calls - inbound/outbound
Email handling

General knowledge of how online marketing works is a big plus.

This can turn into a long term position if you are interested.

Reply with your skype so we can get on a call.

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Full time
Published by: niko United States

Administrador de sistemas cloud

Budget: Open Published: 5 months ago Bids: 9
Pretendo pagar por la totalidad del proyecto finalizado.

Category: Admin Support
Published by: Sandra S. Last reply: 4 months ago United Kingdom

Administrative Assitant

Budget: Open Published: 5 months ago Bids: 37
This position is to self-manage the timelines and jobs assigned. Position requires interpersonal skills to effectively represent the executive and the company to outside parties, and requires time management skills to plan, and manage, various functions. Be willing to take complete ownership of the task assigned. This position requires detailed knowledge of the company’s operations, product knowledge as well as requires the ability and temperament to work with confidential information.
Main job functions:

1) Independently manage & Service the customers – Such as, receive POs, enter them in the system, and manage the incoming and outbound shipments.
2) Communicate with overseas clients.
2) Administrative duties – Basic book keeping; Travel plans; Retail surveys.
3) Any other tasks & duties that are deemed necessary to meet the company’s short and long term goals.

Applicant needs to have very good Excel and PowerPoint skills. Attention to detail is a must

Categoría: Soporte Administrativo
Es un proyecto o una posición?: Un proyecto
Disponibilidad requerida: Según se necesite
Published by: Johana Last reply: 5 months ago United States

Tech Savvy Va Needed For Leading Digital Company

Budget: Open Published: 7 months ago Bids: 5
WHO ARE WE?

At Ellan Media, we are revolutionizing the way our clients do business. Our flagship product, Source it!, was recently featured in Forbes as the world's premiere education in online hiring and outsourcing for entrepreneurs. Through consulting and education, we empower entrepreneurs and give them the tools they need to dramatically increase their profits and reach new levels of success.

We are looking for a VA with serious Tech talent to support our founder Bonnie Fahy, a thought leader in human relations and the brain-power behind Source it!. This is a unique opportunity to partner with an incredible executive who takes a mentoring approach to working with her team.

WHO ARE YOU?

As Tech VA, you'll be working on a number of technical and project related tasks, including:

• Facebook ads
• Website development
• Split testing and data analysis
• Conversion-rate optimization
• Webinars
• Social media marketing
• Email marketing
• Copywriting
• Project management
• Outsourcing
• Human resources

This is a great role for someone who is passionate about all things tech, stays on top of emerging tech trends and is looking to break into the world of digital marketing.

JOB REQUIREMENTS

• You must be self-motivated. You will be working remotely and independently with very little supervision. An ability to manage your time well, be accountable, adhere to a schedule, and meet deadlines is critical.
• You should have high standards for yourself and your work. You should constantly be over-delivering on projects.
• You should be a natural problem solver. We use a huge variety of software and online tools, which means you will be responsible for responding to and solving any problems that arise with them. Creative problem-solving abilities in other areas are also highly valued.
• You must be extremely organized. You will be handling a large number of projects at once, constantly making judgement calls about priorities, and often multi-tasking within active projects.
• You should have excellent writing skills and be comfortable developing copy for a number of different mediums, including e-mails, blog and social-media posts, and ad copy.
• You have high standards and a critical eye. We value your input in all projects, (technical and non-technical)! Having a strong eye for graphic design, digital media, and copywriting is a huge bonus.
• This is a virtual, contract position. You will need to have your own computer with a webcam, high-speed Internet and a reliable phone.

WHATS IN IT FOR YOU?

Some of the perks of this role include:

• The freedom to work from ANYWHERE
• The ability to be mentored by one of the leaders in the internet marketing space (and get paid for it)
• A "work hard, play hard" company culture
• A supportive virtual environment where you truly feel part of a team

Bonus points if you have experience with:

• Working in a largely 1-on-1 work environment with your boss
• WordPress development or HTML, CSS, and other programming languages
• Setting up e-mail platforms (Constant Contact, Mailchimp, AWeber)
• Web hosting (GoDaddy, BlueHost), webinars (GoToWebinar)
• Google apps suite
• Photoshop (or equivalent photo editor)
• Facebook ads, LinkedIn ads or retargeting
• Split Testing (Optimizely and/or Visual Website Optimizer)
• Managing a business and know how to effectively communicate with workers to get the best results
• Managing social media accounts professionally (Tweetdeck, Hootsuite, etc)

If this sounds like a good fit, we want to hear from you!

Location: This is a remote, contract position. You will need to have your own computer with webcam, high speed internet and a reliable phone.

Hours: 10 - 20 hours per week

Compensation: $18 - $25/ hour DOE

All candidates who are being seriously considered for the role will be required to complete 1 - 3 sample projects for which you will be paid, to assess if you are a mutually beneficial fit for the company. References are also required prior to a final offer.

To Apply:

- Please address all correspondence in your application to Bonnie.

- Don't worry about writing a cover letter! Instead, please fill out this brief questionnaire: https://docs.google.com/forms/d/1x8xWZGHRIEkebPg4F_2nEJwBhwGETHQELSNqZDL125k/viewform

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: Bonnie F. United States

Virtual Assistant in English

Budget: Open Published: 8 months ago Project duration: 3 - 4 months Bids: 36
I Want to hire somebody who speaks fluent english to be my assistant while i am in my long term trip to the US.
I am starting up some businesses in the US and I want somebody who can match the following parametres:

- Must read, write and speak FLUENT english
- Must have a phone number to call US numbers, can be skype or similar, as long as the internet connection is VERY GOOD for doing this.
- Must know how to search things at the internet
- Must repport what is happening

Tasks will be assigned and repported via e-mail and Whatsapp.

Wish all the best, Robert

Categoria: Suporte Administrativo
Isso é um projeto ou uma posição de trabalho?: Cargo de longo prazo
Disponibilidade requerida: Conforme necessário
Skills required:
Published by: Online G. Brasil
Payment method: Verified

Crear base de datos

Budget: Open Published: 9 months ago Bids: 53
Buscar en Internet direcciones de correo de Psicólogos, Psicopedagogos fonoaudiologos, musicoterapeutas y del ámbito de la terapia ocupacional .


Category: Admin Support
Is this a project or a position?: A project
Required availability: As needed
Skills required:
Published by: Nicogr. Last reply: 9 months ago Argentina

Rent A Locker Today ( Urgent)

Budget: Open Published: 10 months ago Deadline: 1 day Bids: 2
Hi,

I need someone to rent a locker for me today, 28/11/2015, before 10-10.30 am.

I have a large backpack with clothes and some electronics in it and need to rent a locker.

it is a 20-30 minutes work max.

it should be done today before 11 am.

You have to be by 10.30 am max in front of Palacio De Bellas Artes.

Payment is 50-100 Pesos.

Gracias

Category: Admin Support
Is this a project or a position?: I don't know yet
Required availability: As needed
Published by: Yalla M. Last reply: 10 months ago Mexico

Customer support and order processing

Budget: Open Published: 10 months ago Bids: 18
I’m seeking a Virtual Assistant to help me manage my day to day duties including; emails, scheduling, customer followup, blog posting, updating wordpress
and helping me stay on top of obligations.

The job will be for both personal and business tasks.
Flexible work hours, great written & spoken english, and experience as a virtual assistant are all musts.

As a systems based company, this person needs to follow established work procedures, maintain records and document everything.
I need someone with excellent problem solving skills as this position involves many tasks that will need you to find solutions. We are looking for somebody who has passion for Self help.

Your responsibilities:
- customer followup by email
- Followup orders online
- writing emails and articles of needed
- Data analysis/entry into Excel, Word or other programs
- Outbound emails to clients, vendors or others
- Travel planning and coordination
- Email management
- Other miscellaneous tasks that can be performed online
- Manage membership site using Optimize Press

Your Qualifications:
- Must have an excellent English speaker.
- You have a passion for Self Help
- Previous experience as an administrative assistant preferred
- Broadband Internet connection (2mb or faster)
- Strong understanding of Internet and online communication tools
- Ability to take on many projects
- Ability to meet deadlines
- Strong communications skills and attention to detail a must
- References or an established reputation online preferred

Bonuses:
- Free from any electricity interruption (brown/blackout rotation)
- Have drive to succeed and looking for more than just a job
- Used many of the tools I use
- Incredible at documenting his/her process

What I’m seeking (Detailed)
I am looking for someone with whom I can work LONG TERM, 1-5 years minimum. If you’re not able to commit long term, this is not for you. I want you to make a living with me, and learn all the skills,you need to provide a nice living for yourself (with or without me). Im looking for somebody that has a passion for self help and improving yourself as this is what my company is about.
This is a long term position and requires extensive training. This is not a position for a call room or a team of administrative support staff. This is a position for an individual with the skill set described above.
The hours will range between 15 and 40 hours a week within the above scheduled hours with some flexibility in scheduled work times based on your other obligations.
I need someone with realistic expectations. If you tell me you’ll get something done in 4 hours and it takes you 8, we might have a problem
We will start easy, to make sure we can work together. I will pay you to learn, and increase the pay as you prove skills.
I’m seeking someone who is detailed oriented. In fact, when you apply to this job description, I ask that you do two things. First, please address me as Frederik and put self help in your application. If you don’t, I’ll reject your application immediately.

Second, if you apply with a video introduction and link to your
YouTube video, I would be REALLY impressed.

Third: Let me know the 5 top books in self help you personally love and have changed your life and 3-5 top self help speakers you love.

A little about me
I’m a web entrepreneur in self help sector. Our mission is to help improve many people's lives around the world by providing tools to use to improve there life and teach them about meditation, law of attraction, money management, health and how to get more freedom. I run businesses including a real estate company, an ecommerce store and a personal brand. I’m always pushing myself to the limit and I’m excited to bring on the next greatest asset to my team.

I plan to take under my wing a VA and teach them everything they need to succeed in this job. I’m also seeking a person interested in the same things I am interested in. No, you don’t need to have a passion for everything that I do, but you need to be passionate about something in your life.
Tasks that I regularly do include: write copy, develop strategies, consult for clients, create partnerships, learn better ways to market, teach people about outsourcing and run various marketing
campaigns. The role I’m looking for will support all of my initiatives.

Thanks and looking forward to meeting you!

Frederik

Category: Admin Support
Is this a project or a position?: Long term position
Required availability: Part time
Published by: freder. Belgium

Phone Minder in Mexico

Budget: Open Published: 11 months ago Bids: 10
Hi ,

Empello is a London based Mobile advertisement , monitoring and compliance support company. We use mobile phones and Pi proxy to access Mexica 3g network , using prepaid sim card and monitor the market. The Pi is accessed via proxy and phones will be accessed via Teamviewer.

We are looking for someone in Mexico with quick broadband connection and basic IT knowledge. You job is will be just to make sure the phones are connected to internet and Plugged . We use prepaid sim card , thus you might have to buy couple of sim cards every 3 months or more. We pay USD 200 per month and all other expenses will be paid by the company.
If you are want to know more about us , you can find us on www.Empello.com and if interested please email diwas.karki#empello.com


Categoría: Soporte Administrativo
Es un proyecto o una posición?: Posición de largo plazo
Disponibilidad requerida: Según se necesite
Skills required:
Published by: Diwas Last reply: 10 months ago United Kingdom

Vc pode extrair dados de documentos financeiros de empresas publicas americanas?

Budget: Open Published: Last year Project duration: 1 - 4 weeks Bids: 17
We need someone to look through press releases and supplemental reports of public companies, copy selected figures and paste it on an Excel file. The job requires a detail oriented person because the information we look for can appear in small variations and an extra word can make a big difference. This is a small job that can be extended into a larger scope in the coming weeks.

Here’s what we require:
Microsoft Excel skills
Person with following traits: Detail-oriented, Analytical
Preferably someone that is used to metrics of public companies

Here are the procedures:
1. ONLY complete the green cells on tab ‘Q2 2015.’
2. Open press release and/or supplement file on ‘files’ tab for corresponding company. Open press release first; if you don’t find the information, search for it in the supplement file.
3. Most information is second quarter 2015 versus 2014. They usually show up as “three months ended on June 30.”
4. For item ‘FFO per share, $ (Guidance),’ use range midpoint.
5. If you don’t find the information, leave it blank

You will be asked to answer the following questions when submitting a proposal:
What activity have you done in the past that mostly resembles this job?
What part of this project most appeals to you?
What questions do you have about the project?


Categoria: Suporte Administrativo
Isso é um projeto ou uma posição de trabalho?: Eu não sei ainda
Disponibilidade requerida: Conforme necessário
Published by: Heli B. United States

Virtual Assistant

Budget: Open Published: Last year Project duration: 1 - 2 months Bids: 58
I have two Bakeries for which I require
Reporting on expenses, sales and cash flow.
Daily sales invoicing
Facebook community management
Digital or phone customer service for information and sales leads.

All this in Spanish



Category: Admin Support
Is this a project or a position?: I don't know yet
Required availability: As needed
Published by: Alfonso V. Last reply: Last year Mexico
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