Respond promptly and effectively to customer chats, providing assistance, resolving inquiries, and offering solutions to their problems.
Maintain a professional and friendly tone in all customer interactions.
Familiarize yourself with the company's products or services to provide accurate and detailed information to customers.
Document relevant information about customer chats accurately in the issue tracking system or customer support software.
Collaborate closely with other departments, such as the sales team or technical support team, to resolve issues and improve the customer experience.
Category: Admin Support
Subcategory: Virtual Assistant
Project size: Large
Is this a project or a position?: Project
Required availability: As needed