Zoilo is a fashion and footwear company. We sell our products mainly in the United States, although we are expanding to Canada and Australia mainly.

We are looking for a person who is a Paypal and Stripe dispute resolution specialist. We consider this an essential job position as the cash flow we handle and customer satisfaction depends on this job.

We have around 4,500 customers per month, therefore the volume of disputes we have is high and to work with us you must be a skilled, agile and highly knowledgeable person in disputes to try to resolve as many disputes as possible in our favor.

We don't care about your resume or education, we value our potential employees for their skills and experience. Therefore, we are going to leave you the following cases, and if you really want to work with us, show your skills and tell us what you would do to solve the cases in the screenshots attached in the offer.

Explanation Case 1: The first (cases 1 zoilo) the customer complains that he has not received the product and contacts us.

Explanation Case 2: The second (cases 2 part 1 zoilo and cases 2 part 2 Zoilo) the customer opens a dispute and says that the product he has received is different from the one described.

As for hours worked and salary, it is to be determined so you will have a call with our CEO and in the call we will discuss our intention and be open to hear from you.

Obviously, good work is rewarded. There are tips for disputes that are won, which will also be discussed in the call with our CEO.

Needless to say the typical characteristics that a person has to meet to work in any company:

Orderly person.
Proactive.
Ease of working in a group.
Willingness to work and get involved in a long term project. (It seems obvious but it is fundamental for us).
Attitude.

If you think you can work with us, simply answer us with the solution you would take to these disputes and our team will contact you as soon as possible.

Thank you very much for reading this and good luck.

Have a nice day!

Category: Admin Support
Subcategory: Customer Support
Is this a project or a position?: Project
Required availability: Part time

Hey! Do you want work that never gets boring?

We are a video hosting and streaming SaaS company looking for a Customer Service Hero to support our customers in the USA.

You could be just the person we need if you...

* Are fluent in both written and spoken English;
* Have previous experience servicing English-speaking customers (preferably for a SaaS company);
* Can explain even the most complex software functionality in simple terms;
* Are ready to learn the ins and outs of our video hosting and streaming platform;
* Can create easy-to-understand step-by-step guides;
* Have excellent computer literacy including Windows, MS Office (Outlook, Excel, Word) and Web;
* Are a quick learner who's always excited to acquire new skills;
* Have a problem-solving attitude and like to figure things out;
* Are responsible, dedicated and positive;
* Can work during US business hours;

It's also a PLUS if you have...

* Basic Linux knowledge and understanding of HTML;
* Basic understanding of tcp/ip networking & dns;
* basic knowledge of video formats, codecs, cms platforms like wordpress, crm solutions like intercom, social networks and google analytics;

what will you be doing?

1. You will go through a training period (1-2 weeks) during which we will ask you to read all Help Center articles and watch all of our existing video tutorials until you have perfect understanding of the functionality of our video hosting platform.
2. During this time, you will also keep an eye on the emails that we send to clients and gradually start to answer common customer questions or direct customers to specific articles.
3. When you become an email pro, you will begin to take over all customer communication, including phone calls.
4. You will also create new Help Center articles and video tutorials.

In the end our customer service hero will...

...Be able to digest all incoming questions and map them to what we offer. He or she will be able to guide the customer with patience and explain what steps to take in a very simple way.

This is a long-term full-time opportunity for the right person.

Tell us why we should hire you!

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: Full time

We are a video hosting and streaming SaaS company looking for a Customer Service Hero to support our customers in the USA, California time (pst) 9 am to 6 pm.

You could be the person we need if you...

* Are fluent in both written and spoken English;
* Have previous experience servicing English-speaking customers (preferably for a SaaS company);
* Can explain even the most complex software functionality in simple terms;
* Are ready to learn the ins and outs of our video hosting and streaming platform;
* Can create easy-to-understand step-by-step guides;
* Have excellent computer literacy including Windows, MS Office (Outlook, Excel, Word) and Web;
* Are a quick learner who's always excited to acquire new skills;
* Have a problem-solving attitude and like to figure things out;
* Are responsible, dedicated and positive;
* Can work during PST business hours;

It's also a PLUS if you have...

* Basic Linux knowledge and understanding of HTML;
* Basic understanding of tcp/ip networking & dns;
* basic knowledge of video formats, codecs, cms platforms like wordpress, crm solutions like intercom, social networks and google analytics;

this is a long-term full-time opportunity for the right person.

If you want to apply, please record a 1-2 minute video of yourself with https://screenrec.com/

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed

What is a customer service representative?
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

i need 3 people to design a website for sales my product and help customer have a good service and the website must very beautiful and spcial

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

We pride ourselves on continuous evolution as we provide services to homeowners in cities all over the United States. The driving force behind constant business growth is the presence of our skilled and dedicated sales team. We’re searching for a highly-skilled appointment setter/chat support person to contribute to our team's growth and help us maintain our position as an innovative authority in the roofing industry.

We primarily sell Roof Protection, Roof Replacements, Solar Panels, Window Replacements, Gutter Guards, etc
The ideal candidate will have strong phone skills and CRM experience. He/She will be expected to chat with inbound leads on a regular basis, ensuring all home service leads get booked into our schedule.
Objectives of this Role:
*Provide chat support to inbound homeowners
*Call inbound leads to qualify and set appointments
*Work with our CRM system to keep our pipeline flowing (Go High-level)
*Establish and maintain relationships with the CEO, providing day-to-day contact on project status and changes
Daily and Monthly Responsibilities:
*Chat with incoming leads over sms and phone using our crm
*report project outcomes and/or risks in our crm as needed—escalating issues as necessary based on project work plans
reply with "gonano chat" in the header or your application or you will be ignored, explain to us why you are the best fit for this position.

Skills and Qualifications:
*Appointment setting experience
*Strong written and verbal communication skills
*Very strong English speaking skills
Preferred Qualifications:
*Strong attention to details, deadlines, and budgetary guidelines
*Experience using Notion, ClickUp, Trello, Basecamp, asana, or Monday
*Hours - 9-5 pm Eastern US Standard
*Independent, Quite Work Space
*Fast Internet
*Headset
*Laptop (Macbooks are a plus)
We are looking for someone who is detail-oriented to work remotely full time for our roofing business.

Category: Admin Support
Subcategory: Customer Support
Time required: More than 20 hours
Is this a project or a position?: Project
Required availability: As needed