Excellent written and verbal communication skills are essential to be a virtual assistant. Critical-thinking, problem-solving, and previous customer service experience are beneficial, as well.
An extensive vocabulary, good diction, and pleasant speaking voice are necessities, since the most common responsibilities involve placing calls on behalf of the company, such as calls to customers for scheduling purposes or to vendors to arrange deliveries and pick up packages. Those in this position also return calls from potential new customers seeking information about services and products.
An excellent grasp of grammar, spelling, and proper writing mechanics are crucial. E-mail duties include sending customer satisfaction surveys and "thank you" messages to existing customers, as well as follow-up messages to potential customers to thank them for expressing their interest in our company.
Outstanding computer skills are imperative for researching information online in our company databases and written reference materials in virtual libraries, as well as comparing competitors' published information on websites and in digital brochures, flyers, booklets, etc. Comparing and contrasting our services and products will require the virtual assistant to utilize skills in compilation, evaluation, and organization to achieve the best results when communicating with customers.
Virtual assistants will also be responsible for creating slides, digital graphics, and charts for online and print copies of reports/presentations and web-based seminar speeches. Taking information from raw data and compiling it into attractive formats which clearly and concisely reflect the information is extremely important.
No degree is required for a virtual assistant position. However, he/she will need a computer running Windows 7 or newer OS and a high-speed internet connection, as well as a dedicated phone line (cell phones are not acceptable) and a quiet working environment free from distractions/noise while speaking with customers.
Category: Admin Support
Subcategory: Virtual Assistant
Project size: Medium
Is this a project or a position?: Project
Required availability: As needed