Walter M. P. A.

Bilingual Customer Service/Sales Rep

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Hi there,
My name is Walter I am Bilingual Customer Service & Sales Representative with more than 6 years working from home and at Call Centers. I've been working as a CSR/Sales Rep for a long time, so that provides me with experience and proven skills when talking to people over the phone. I can multi-task and handle pressure all the time.
I speak English and Spanish in a native and professional level. (Great talking to angry customers and helping them with their problems like: Refunds, order tracking, wrong items shipped, questions about the company, convincing them to not cancel their order, up selling and providing great customer support.
I've worked in many short and long term projects all having great results for me and the company that hired me.
I have experience in:
- Sales
- Customer Service (English and Spanish
- Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc)
- Email Support
- Market Research
- Appointment Setting Campaigns
- Phone Surveys
- Up selling
- Inbound and Outbound sales
- Live chat support
- B2B cold calling
- Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish.
Skills & Software/Platforms used in past jobs.
- Using CRM Systems
- Placing Orders via Phone
- Giving Refunds
- Follow up Orders
- Use of VoIP calling Software.
- Use of email support software
- Dealing with angry and problematic Customers
- Property Management Customer Service Agent
- live chat operator for Lawyers websites
- cold calling and selling free trial sign ups
- computer savvy
- Customer loyalty
- Saving the Sale
- up selling via phone
- lead generation
- solving customers problems and complaints.
- tracking ordes for customers
- Appfolio
- Intercom
- Slack
- Zendesk
- Voip Calling Software: Zoiper, Xlite, RingCentral and some others.
- Chat Live
- skype
I am familiar using CRM systems like:
Salesforce, NetworkSolutions, Rightnetworks
Look forward hearing from you,
Walter P,