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Soy Liliana Ahumedo, Asistente Virtual especializada en EdTech con experiencia real gestionando el bienestar de estudiantes en entornos digitales. Ayudo a escuelas online, plataformas de cursos y academias a optimizar su atención estudiantil para que puedan enfocarse en crecer.

- Gestión completa de soporte estudiantil (chat, email, WhatsApp)
- Administración de CRM educativos (Salesforce, HubSpot, Bitrix24)
- Automatización de procesos con IA y Make (onboarding, recordatorios, seguimiento)
- Acompañamiento técnico en plataformas (Classroom, Zoom, Canvas, Moodle)
- Creación de guías, tutoriales y recursos de ayuda para estudiantes
- Programación de contenido educativo en redes sociales
- Soporte en webinars y eventos virtuales

RESULTADOS COMPROBADOS:

→ Reduje en 30% los errores de información en primera interacción con estudiantes
→ Optimicé flujos de trabajo que ahorraron +15 horas semanales al equipo
→ Implementé estrategias de seguimiento que aumentaron la satisfacción estudiantil
→ Gestioné exitosamente soporte para +200 estudiantes simultáneamente
→ Creé sistemas de automatización para procesos repetitivos de onboarding

MI DIFERENCIAL:

Combino experiencia práctica en supervisión de bienestar estudiantil con dominio de herramientas tecnológicas. No solo gestiono tickets, transformo la experiencia estudiantil completa usando inteligencia artificial, automatizaciones y comunicación empática.

HERRAMIENTAS :
CRM: Salesforce, HubSpot, Bitrix24
Automatización: Make, Manychat, Apollo IO
Comunicación: Slack, Zoom, Teams, Discord, Meet
Gestión: Notion, Asana, Trello, Google Workspace
IA: ChatGPT, Claude, Gemini
Educativas: Classroom, Campus Moodle, plataformas LMS
Diseño: Canva (creación de recursos visuales)
Pagos: Stripe, PayPal

Cada estudiante merece atención de calidad. Trabajo con escucha activa, empatía y resolución efectiva de problemas para que tus alumnos se sientan acompañados en todo momento.

IDEAL PARA:
✓ Escuelas de idiomas online
✓ Plataformas de cursos (Hotmart Y Kajabi)
✓ Academias de preparación de exámenes
✓ Coaches educativos con programas/membresías
✓ Universidades con programas virtuales
✓ Infoproductores con comunidades estudiantiles

SERVICIOS DISPONIBLES:

? Soporte Estudiantil Integral
? Gestión de CRM Educativo
? Creación de Recursos de Ayuda
? Administración de Plataformas
? Coordinación de Eventos Virtuales
? Gestión de Redes Sociales Educativas

¿POR QUÉ TRABAJAR CONMIGO?

- Comunicación clara y proactiva
- Capacidad de trabajar de forma autónoma
- Orientada a resultados medibles
- Flexibilidad horaria
- Compromiso con la excelencia
- Siempre busco optimizar procesos
- Respuesta rápida y profesional

¿LISTO PARA MEJORAR TU SOPORTE ESTUDIANTIL Y ADMINISTRTIVO?

Conversemos sobre cómo puedo ayudarte a escalar tu plataforma educativa sin que el soporte se convierta en un dolor de cabeza.

Escríbeme y cuéntame sobre tu proyecto. Me encantará mostrarte cómo puedo aportar valor.

Disponibilidad: Tiempo completo
Zona horaria: GMT-5 (Colombia) Idiomas: Español nativo | Portugués intermedio
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Ayudo a escuelas online, plataformas de cursos y academias a optimizar su atención estudiantil para que puedan enfocarse en crecer. - Gestión completa de soporte estudiantil (chat, email, WhatsApp) - Administración de CRM educativos (Salesforce, HubSpot, Bitrix24) - Automatización de procesos con IA y Make (onboarding, recordatorios, seguimiento) - Acompañamiento técnico en plataformas (Classroom, Zoom, Canvas, Moodle) - Creación de guías, tutoriales y recursos de ayuda para estudiantes - Programación de contenido educativo en redes sociales - Soporte en webinars y eventos virtuales RESULTADOS COMPROBADOS: → Reduje en 30% los errores de información en primera interacción con estudiantes → Optimicé flujos de trabajo que ahorraron +15 horas semanales al equipo → Implementé estrategias de seguimiento que aumentaron la satisfacción estudiantil → Gestioné exitosamente soporte para +200 estudiantes simultáneamente → Creé sistemas de automatización para procesos repetitivos de onboarding MI DIFERENCIAL: Combino experiencia práctica en supervisión de bienestar estudiantil con dominio de herramientas tecnológicas. No solo gestiono tickets, transformo la experiencia estudiantil completa usando inteligencia artificial, automatizaciones y comunicación empática. HERRAMIENTAS : CRM: Salesforce, HubSpot, Bitrix24 Automatización: Make, Manychat, Apollo IO Comunicación: Slack, Zoom, Teams, Discord, Meet Gestión: Notion, Asana, Trello, Google Workspace IA: ChatGPT, Claude, Gemini Educativas: Classroom, Campus Moodle, plataformas LMS Diseño: Canva (creación de recursos visuales) Pagos: Stripe, PayPal Cada estudiante merece atención de calidad. Trabajo con escucha activa, empatía y resolución efectiva de problemas para que tus alumnos se sientan acompañados en todo momento. IDEAL PARA: ✓ Escuelas de idiomas online ✓ Plataformas de cursos (Hotmart Y Kajabi) ✓ Academias de preparación de exámenes ✓ Coaches educativos con programas/membresías ✓ Universidades con programas virtuales ✓ Infoproductores con comunidades estudiantiles SERVICIOS DISPONIBLES: ? Soporte Estudiantil Integral ? Gestión de CRM Educativo ? Creación de Recursos de Ayuda ? Administración de Plataformas ? Coordinación de Eventos Virtuales ? Gestión de Redes Sociales Educativas ¿POR QUÉ TRABAJAR CONMIGO? - Comunicación clara y proactiva - Capacidad de trabajar de forma autónoma - Orientada a resultados medibles - Flexibilidad horaria - Compromiso con la excelencia - Siempre busco optimizar procesos - Respuesta rápida y profesional ¿LISTO PARA MEJORAR TU SOPORTE ESTUDIANTIL Y ADMINISTRTIVO? Conversemos sobre cómo puedo ayudarte a escalar tu plataforma educativa sin que el soporte se convierta en un dolor de cabeza. Escríbeme y cuéntame sobre tu proyecto. Me encantará mostrarte cómo puedo aportar valor. 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