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My name is Walter I am Bilingual Customer Service & Sales Representative with more than 6 years working from home and at Call Centers. I've been working as a CSR/Sales Rep for a long time, so that provides me with experience and proven skills when talking to people over the phone. I can multi-task and handle pressure all the time.

I speak English and Spanish in a native and professional level. (Great talking to angry customers and helping them with their problems like: Refunds, order tracking, wrong items shipped, questions about the company, convincing them to not cancel their order, up selling and providing great customer support.

I've worked in many short and long term projects all having great results for me and the company that hired me.

I have experience in:

- Sales
- Customer Service (English and Spanish
- Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc)
- Email Support
- Market Research
- Appointment Setting Campaigns
- Phone Surveys
- Up selling
- Inbound and Outbound sales
- Live chat support
- B2B cold calling
- Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish.

Skills & Software/Platforms used in past jobs.

- Using CRM Systems
- Placing Orders via Phone
- Giving Refunds
- Follow up Orders
- Use of VoIP calling Software.
- Use of email support software
- Dealing with angry and problematic Customers
- Property Management Customer Service Agent
- live chat operator for Lawyers websites
- cold calling and selling free trial sign ups
- computer savvy
- Customer loyalty
- Saving the Sale
- up selling via phone
- lead generation
- solving customers problems and complaints.
- tracking ordes for customers

- Appfolio
- Intercom
- Slack
- Zendesk
- Voip Calling Software: Zoiper, Xlite, RingCentral and some others.
- Chat Live
- skype

I am familiar using CRM systems like:

Salesforce, NetworkSolutions, Rightnetworks

Look forward hearing from you,

Walter P,","rawText":"Hi there, My name is Walter I am Bilingual Customer Service & Sales Representative with more than 6 years working from home and at Call Centers. I've been working as a CSR/Sales Rep for a long time, so that provides me with experience and proven skills when talking to people over the phone. I can multi-task and handle pressure all the time. I speak English and Spanish in a native and professional level. (Great talking to angry customers and helping them with their problems like: Refunds, order tracking, wrong items shipped, questions about the company, convincing them to not cancel their order, up selling and providing great customer support. I've worked in many short and long term projects all having great results for me and the company that hired me. I have experience in: - Sales - Customer Service (English and Spanish - Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc) - Email Support - Market Research - Appointment Setting Campaigns - Phone Surveys - Up selling - Inbound and Outbound sales - Live chat support - B2B cold calling - Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish. Skills & Software/Platforms used in past jobs. - Using CRM Systems - Placing Orders via Phone - Giving Refunds - Follow up Orders - Use of VoIP calling Software. - Use of email support software - Dealing with angry and problematic Customers - Property Management Customer Service Agent - live chat operator for Lawyers websites - cold calling and selling free trial sign ups - computer savvy - Customer loyalty - Saving the Sale - up selling via phone - lead generation - solving customers problems and complaints. - tracking ordes for customers - Appfolio - Intercom - Slack - Zendesk - Voip Calling Software: Zoiper, Xlite, RingCentral and some others. - Chat Live - skype I am familiar using CRM systems like: Salesforce, NetworkSolutions, Rightnetworks Look forward hearing from you, Walter P,","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0f21c731e37d88cbcd33f51a941cb6e5/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"I've worked in many short and long term projects all having great results for me and the company that hired me.

I have experience in:

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- Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc)
- Email Support
- Market Research
- Appointment Setting Campaigns
- Phone Surveys
- Up selling
- Inbound and Outbound sales
- Live chat support
- B2B cold calling
- Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish.

Skills & Software/Platforms used in past jobs.

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- Placing Orders via Phone
- Giving Refunds
- Follow up Orders
- Use of VoIP calling Software.
- Use of email support software
- Dealing with angry and problematic Customers
- Property Management Customer Service Agent
- live chat operator for Lawyers websites
- cold calling and selling free trial sign ups
- computer savvy
- Customer loyalty
- Saving the Sale
- up selling via phone
- lead generation
- solving customers problems and complaints.
- tracking ordes for customers

- Appfolio
- Intercom
- Slack
- Zendesk
- Voip Calling Software: Zoiper, Xlite, RingCentral and some others.
- Chat Live
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I am familiar using CRM systems like:

Salesforce, NetworkSolutions, Rightnetworks","rawText":"I've worked in many short and long term projects all having great results for me and the company that hired me. I have experience in: - Sales - Customer Service (English and Spanish - Cold calling (Real Estate leads, Home owners, Computer hardware leads, Solar Leads, etc) - Email Support - Market Research - Appointment Setting Campaigns - Phone Surveys - Up selling - Inbound and Outbound sales - Live chat support - B2B cold calling - Translating Ebay, Amazon and Aliexpress title/product description from English to Spanish. Skills & Software/Platforms used in past jobs. - Using CRM Systems - Placing Orders via Phone - Giving Refunds - Follow up Orders - Use of VoIP calling Software. - Use of email support software - Dealing with angry and problematic Customers - Property Management Customer Service Agent - live chat operator for Lawyers websites - cold calling and selling free trial sign ups - computer savvy - Customer loyalty - Saving the Sale - up selling via phone - lead generation - solving customers problems and complaints. - tracking ordes for customers - Appfolio - Intercom - Slack - Zendesk - Voip Calling Software: Zoiper, Xlite, RingCentral and some others. - Chat Live - skype I am familiar using CRM systems like: Salesforce, NetworkSolutions, Rightnetworks","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0f21c731e37d88cbcd33f51a941cb6e5/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"W. M. P. A.","companyId":232743,"companyHash":"0f21c731e37d88cbcd33f51a941cb6e5","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"US","name":"United States","class":"flag flag-us","url":"https://www.workana.com/en/freelancers/united-states?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 0.00","isSet":false,"currency":"USD","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Sales & Marketing"},"public":true,"clarificationText":"Allowed formats:
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