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I am writing to express my interest in this project. My experience for more than 5 years working in customer services is a perfect alignment with my personal dedication in the Translation Service.

I am a strong candidate for this position because:

•Bilingual English/Spanish

•Translated documentation from English to Spanish and vice versa, for students of the University of Costa Rica at Costa Rica, edited books for and editorial at Costa Rica, translated and translating documents on the daily bases at work and interpreted information from English to Spanish at Colorado . Translated documentation from English to Spanish for a two Law firms at Colorado. Always presenting the projects on time and very dependable

•Interpreter English/Spanish and vice versa

•Collected client information and demographics and Eligibility for SNAP program and for Denver Preschool Program (DPP)

•Communicated information and transcribed messages in a courteous and professional manner; resulting in increased customer loyalty

•Provided excellent customer service by greeting customers entering the company, determining nature and purpose of their visits, and correctly directing them to specific destinations or staff according to their needs

•Routed, and distributed incoming mail to appropriate worker or department to improve work flow and office efficiency

•Internet research and data organization
•Sales force program experience

I would welcome the opportunity to be part of this project. My skills and abilities make me a good an positive match for this position.

Sincerely,

Isela Martinez D.","rawText":"Dear Hiring Manager: I am writing to express my interest in this project. My experience for more than 5 years working in customer services is a perfect alignment with my personal dedication in the Translation Service. I am a strong candidate for this position because: •Bilingual English/Spanish •Translated documentation from English to Spanish and vice versa, for students of the University of Costa Rica at Costa Rica, edited books for and editorial at Costa Rica, translated and translating documents on the daily bases at work and interpreted information from English to Spanish at Colorado . Translated documentation from English to Spanish for a two Law firms at Colorado. Always presenting the projects on time and very dependable •Interpreter English/Spanish and vice versa •Collected client information and demographics and Eligibility for SNAP program and for Denver Preschool Program (DPP) •Communicated information and transcribed messages in a courteous and professional manner; resulting in increased customer loyalty •Provided excellent customer service by greeting customers entering the company, determining nature and purpose of their visits, and correctly directing them to specific destinations or staff according to their needs •Routed, and distributed incoming mail to appropriate worker or department to improve work flow and office efficiency •Internet research and data organization •Sales force program experience I would welcome the opportunity to be part of this project. My skills and abilities make me a good an positive match for this position. Sincerely, Isela Martinez D.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/148bca5bfd5bc2de78bb473dba0baa16/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"WORK EXPERIENCE

Customer Service

•Opened, read, routed and distributed incoming mail

•Provided clerical support services in a busy office

•Answered general questions and provided customers with information of services offered, made recommendations and problem-solved issues, provided exceptional customer service resulting in increased customer retention

•Communicated with customers, employees and community agencies to answer questions, disseminate or explain information and address complaints

•Operated multi-line phone systems to answer, screen or forward calls. Communicated information and transcribed messages in a courteous and professional manner resulting in increased customer loyalty
Clerical Support

•Created and maintained customer files while maintaining confidentiality

•Familiar with word processing, Excel spreadsheets, data entry and other applications for documentation of client needs, office procedures or correspondence

•Established and managed paper and electronic filing systems for records, correspondence and other materials which resulted in more streamlined office procedures
Eligibility

•Answered hotlines calls: screened callers for SNAP eligibility, provided referrals for different programs, opened a new accounts for new clients and updated the existing accounts with new demographic information if was any change

•Tracked all customers in database, provided SNAP follow up to applicants to ensure timely submission of documents and provided technical assistance and support to customers

•Determined the eligibility and enroll applicants into de DPP, reported directly to the Program Manager, monthly attendance records submitted by preschools and handling inbound calls from families and DPP preschools, data entry, into customer relationship manager database, out bound calls to families and DPP preschools, meeting accuracy and production goals

WORK HISTORY

Translator English-Spanish
Self-employed-Currently Working - 2017

Call Center Representative
Signia Marketing – Currently Working - 2016-2017

Receptionist-Center Hiring Event
Office Team -2016

Eligibility and Enrollment Specialist
Metrix Advisor- 2016

Food Assistance Navigator
Hunger Free Colorado - 2016

Office Manager
Strive Prep. Sunnyside - 2015-2016

Paraprofessional/Clerical Support
Denver Public School - 2010-2014","rawText":"WORK EXPERIENCE Customer Service •Opened, read, routed and distributed incoming mail •Provided clerical support services in a busy office •Answered general questions and provided customers with information of services offered, made recommendations and problem-solved issues, provided exceptional customer service resulting in increased customer retention •Communicated with customers, employees and community agencies to answer questions, disseminate or explain information and address complaints •Operated multi-line phone systems to answer, screen or forward calls. Communicated information and transcribed messages in a courteous and professional manner resulting in increased customer loyalty Clerical Support •Created and maintained customer files while maintaining confidentiality •Familiar with word processing, Excel spreadsheets, data entry and other applications for documentation of client needs, office procedures or correspondence •Established and managed paper and electronic filing systems for records, correspondence and other materials which resulted in more streamlined office procedures Eligibility •Answered hotlines calls: screened callers for SNAP eligibility, provided referrals for different programs, opened a new accounts for new clients and updated the existing accounts with new demographic information if was any change •Tracked all customers in database, provided SNAP follow up to applicants to ensure timely submission of documents and provided technical assistance and support to customers •Determined the eligibility and enroll applicants into de DPP, reported directly to the Program Manager, monthly attendance records submitted by preschools and handling inbound calls from families and DPP preschools, data entry, into customer relationship manager database, out bound calls to families and DPP preschools, meeting accuracy and production goals WORK HISTORY Translator English-Spanish Self-employed-Currently Working - 2017 Call Center Representative Signia Marketing – Currently Working - 2016-2017 Receptionist-Center Hiring Event Office Team -2016 Eligibility and Enrollment Specialist Metrix Advisor- 2016 Food Assistance Navigator Hunger Free Colorado - 2016 Office Manager Strive Prep. Sunnyside - 2015-2016 Paraprofessional/Clerical Support Denver Public School - 2010-2014","canEdit":false,"editUrl":"https://www.workana.com/freelancer/148bca5bfd5bc2de78bb473dba0baa16/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"I. M.","companyId":578380,"companyHash":"148bca5bfd5bc2de78bb473dba0baa16","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"US","name":"United States","class":"flag flag-us","url":"https://www.workana.com/en/freelancers/united-states?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 0.00","isSet":false,"currency":"USD","amount":"0.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Writing & Translation"},"public":true,"clarificationText":"Allowed formats:
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