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•    Level 1 and 2 Helpdesk Support for the Enterprise
•    In charge of 7 Technicians
•    In charge of Monitoring and Administering the Server Infrastructure
•    Advance Password Reset and User creation for Active Directory 2012/2012R2
•    Advance Installation, Setup and Deployment of Active Directory 2012/2012R2
•    Advance Knowledge of common hardware Issues with Laptops and Desktops
•    Network Cable Termination experience with Cat-5, Cat-5E and Cat-6 Cables with RJ-45 connectors
•    Network cabling
•    CCTV troubleshooting
•    In charge of Inventory
•    Basic to Intermediate firewall experience with Fortigate products
•    Intermediate installation and setup of Elastix VOIP PBX (Virtualized and physical)
•    Advance Server Virtualization
•    Advance server Administration
•    Basic-Intermediate Windows Server 2016

Nov, 2015 – Sept, 2016, Position: Independent IT Consultant
•    Level 1 and 2 Helpdesk Support for small business and Individuals
•    SCCM (Installation, Configuration and Troubleshooting)
•    Hyper-V (Installation, Configuration and Troubleshooting)
•    Server Virtualization
•    Active Directory (Installation, Configuration and Troubleshooting)
•    Windows Server 2012 (Installation, Configuration and Troubleshooting)
•    OS installation
•    Format and OS installation
•    Hardware Installation

Apr, 2008 – Oct, 2015, Position: User Workstation Analyst, Escuela Campo Alegre

•    Maintenance for over 600+ laptops and desktops distributed across the campus
•    Responsible for Damage reports (broken laptops are reported for parts replacement in some cases I can use parts of damaged ones to get others operational)
•    Level 1 and 2 Helpdesk Support for the Enterprise
•    Managed the cloning process with System Center Configuration Manager 2007/2012/2012R2 (including image creation, setup, programs, applications, deployment, collection creation and device management)
•    In charge of the technical aspects of the MAP program (Setup, download and upload of information)
•    In charge of tracking and maintenance of 6 laptop carts (15 laptops each) and another 48 laptops that are all over the campus
•    Backup of the System Administrator (Basic management of the Cisco switches 2900, 3700 and 4500 Series (with Supervisor WS-X45-SUP7-E and 6 -E) around campus and basic management through web of the Cisco WLC 5508 including password changes to wireless SSID’s)
•    User creation and password reset in Active Directory 2003/2008/2012/2012R2
•    Microsoft App V used to virtualize the great majority of software in campus
•    Microsoft SCCM 2007/2012/2012R2 used to get deploy the new image to all the current and new laptops and desktops across the Network (Summer Process for all of them, Day to Day task during normal operation due hard drive replacements)
•    Creation and deployment of new packages or applications for SCCM 2012/2012R2
•    Troubleshooting of deployment issues (OS, Packages and Applications)
•    Troubleshoot Hardware and Software problems with Laptops, Desktops, MS Office 2007/2010/2013, Windows 7 Professional, Adobe CS 5.5 and a variety of programs
•    Basic Knowledge of Hyper-V (The SCCM platform is distributed across the network within 3 Virtual machines)
•    Advance Knowledge of common hardware Issues with Laptops and Desktops
•    Spiceworks ticket system for Helpdesk requests
•    Basic Linux Installation (Ubuntu Distribution)
•    Basic Windows Server migration (Windows server 2012 to 2012 R2)
•    Experience with Windows Deployment Services (WDS)
•    Network Cable Termination experience with Cat-5, Cat-5E and Cat-6 Cables with RJ-45 connectors (patch cord replacement, common task)
•    MAP Web Based and Server Based Proctoring and technical troubleshooting","rawText":"Sept, 2016 – Jun, 2017, Position: Técnico de Soporte (Main), Comblesco • Level 1 and 2 Helpdesk Support for the Enterprise • In charge of 7 Technicians • In charge of Monitoring and Administering the Server Infrastructure • Advance Password Reset and User creation for Active Directory 2012/2012R2 • Advance Installation, Setup and Deployment of Active Directory 2012/2012R2 • Advance Knowledge of common hardware Issues with Laptops and Desktops • Network Cable Termination experience with Cat-5, Cat-5E and Cat-6 Cables with RJ-45 connectors • Network cabling • CCTV troubleshooting • In charge of Inventory • Basic to Intermediate firewall experience with Fortigate products • Intermediate installation and setup of Elastix VOIP PBX (Virtualized and physical) • Advance Server Virtualization • Advance server Administration • Basic-Intermediate Windows Server 2016 Nov, 2015 – Sept, 2016, Position: Independent IT Consultant • Level 1 and 2 Helpdesk Support for small business and Individuals • SCCM (Installation, Configuration and Troubleshooting) • Hyper-V (Installation, Configuration and Troubleshooting) • Server Virtualization • Active Directory (Installation, Configuration and Troubleshooting) • Windows Server 2012 (Installation, Configuration and Troubleshooting) • OS installation • Format and OS installation • Hardware Installation Apr, 2008 – Oct, 2015, Position: User Workstation Analyst, Escuela Campo Alegre • Maintenance for over 600+ laptops and desktops distributed across the campus • Responsible for Damage reports (broken laptops are reported for parts replacement in some cases I can use parts of damaged ones to get others operational) • Level 1 and 2 Helpdesk Support for the Enterprise • Managed the cloning process with System Center Configuration Manager 2007/2012/2012R2 (including image creation, setup, programs, applications, deployment, collection creation and device management) • In charge of the technical aspects of the MAP program (Setup, download and upload of information) • In charge of tracking and maintenance of 6 laptop carts (15 laptops each) and another 48 laptops that are all over the campus • Backup of the System Administrator (Basic management of the Cisco switches 2900, 3700 and 4500 Series (with Supervisor WS-X45-SUP7-E and 6 -E) around campus and basic management through web of the Cisco WLC 5508 including password changes to wireless SSID’s) • User creation and password reset in Active Directory 2003/2008/2012/2012R2 • Microsoft App V used to virtualize the great majority of software in campus • Microsoft SCCM 2007/2012/2012R2 used to get deploy the new image to all the current and new laptops and desktops across the Network (Summer Process for all of them, Day to Day task during normal operation due hard drive replacements) • Creation and deployment of new packages or applications for SCCM 2012/2012R2 • Troubleshooting of deployment issues (OS, Packages and Applications) • Troubleshoot Hardware and Software problems with Laptops, Desktops, MS Office 2007/2010/2013, Windows 7 Professional, Adobe CS 5.5 and a variety of programs • Basic Knowledge of Hyper-V (The SCCM platform is distributed across the network within 3 Virtual machines) • Advance Knowledge of common hardware Issues with Laptops and Desktops • Spiceworks ticket system for Helpdesk requests • Basic Linux Installation (Ubuntu Distribution) • Basic Windows Server migration (Windows server 2012 to 2012 R2) • Experience with Windows Deployment Services (WDS) • Network Cable Termination experience with Cat-5, Cat-5E and Cat-6 Cables with RJ-45 connectors (patch cord replacement, common task) • MAP Web Based and Server Based Proctoring and technical troubleshooting","canEdit":false,"editUrl":"https://www.workana.com/freelancer/1f0052e39aa8437602a878be1e69c6a3/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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