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Acerca de mí, estoy casado y disfruto de los deportes, la filosofía y el humor inglés, un individuo motivado, con ganas de demostrar mi valía y aprender más cada día.

Me considero una persona abierta, abierta a los cambios y orientada a los desafíos. Manejo múltiples tareas diariamente de manera competente, trabajando bien bajo la presión. Una de las fortalezas clave que planteo es la comunicación sobre la construcción de relaciones sólidas con las personas para ofrecer los mejores resultados. Además, soy una persona muy trabajadora con habilidades de atención al cliente y administración que brindarán un impacto positivo para la empresa en cuestión.","rawText":"Tengo una amplia experiencia en atención al cliente, con una carrera que abarca trabajar en un centro de llamadas, administrar un supermercado y enseñar inglés en una escuela de alto perfil en Ecuador. Acerca de mí, estoy casado y disfruto de los deportes, la filosofía y el humor inglés, un individuo motivado, con ganas de demostrar mi valía y aprender más cada día. Me considero una persona abierta, abierta a los cambios y orientada a los desafíos. Manejo múltiples tareas diariamente de manera competente, trabajando bien bajo la presión. Una de las fortalezas clave que planteo es la comunicación sobre la construcción de relaciones sólidas con las personas para ofrecer los mejores resultados. Además, soy una persona muy trabajadora con habilidades de atención al cliente y administración que brindarán un impacto positivo para la empresa en cuestión.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/961ace27d1af57058c56dda34302a63f/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"- Travel Agency – Columbus Travel Ecuador Peru
Travel Consultant Expert for touristic packages in Ecuador and Peru
Quito-Ecuador (March 2019 – September 2019).
Columbus Travel taught me to use the information obtained from my research to offer
professional travel advice to my clients. Recommendations could include avoiding the
originally requested hotel due to poor reviews, adjusting the travel dates to get a better deal
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Unidad Educativa Particular Angel Polibio Chavez
English Teacher August '17 to August '18
Planning, preparing and teaching English courses to students aged 7 to 18 years old, as well as communicating their results and evolution to their parents / legal representatives.

I took a one year contract with them as one of my passions is teaching and helping people become better every day.

TELUS International
Sales and Communications Team Leader June '16 to March '17
My main task was managing the customer communications and sales team of the main call center based in Bucharest, Romania.

Besides team management and performance monitoring, as well as one-to-one I was also engaging in finalizing contracts with the customers.

A. T. Kearney
Senior Administration Analyst Mar '16 to Jun '16
Remote Internship in management of Energy, Chemicals, Health, Communications, and international freight, where medium-sized and large companies would reach out for professional expertise.

My main duty was preparing and presenting daily reports of draft policies and internal procedures. Additional
administrative duties included rolling calls, maintaining phone sheets, scheduling and coordinating meetings, assistance with bookings and marketing required by executives and clients.

Traffic Empire SRL
Customer Support Executive - Team Manager Dec '14 to Mar '16
My entry role was as a Customer support agent, with a promotion to Executive Team Manager in June 2015.

The company focused on E-commerce and Online Marketing, acting as a contractor for companies based in China, Hong Kong, and Taiwan.

My main duty was to help strengthen the relationship between the contracted companies and their customers, as well as being directly responsible for managing their portfolio through customer relationship management and community management.

Food Lion United States
Store manager assistant - Work and Travel Jun '13 to Sep '14
I joined Fool Lion US, in North Carolina through the Work and Travel program in 2013 and I have worked for the company on two-three months contracts.

As a shop assistant manager, I was in charge of the inbound and outbound departments, visual merchandising and team management, which included one-to-one coaching and monthly performance and sales reports.","rawText":"- Travel Agency – Columbus Travel Ecuador Peru Travel Consultant Expert for touristic packages in Ecuador and Peru Quito-Ecuador (March 2019 – September 2019). Columbus Travel taught me to use the information obtained from my research to offer professional travel advice to my clients. Recommendations could include avoiding the originally requested hotel due to poor reviews, adjusting the travel dates to get a better deal or bundling the travel services into a single package to save money. Advice may also be given regarding anticipated weather conditions and popular activities and events to partake in during your stay. Once the client agrees on an itinerary, I make the necessary arrangements to book the trip. This could include ordering airline tickets, making hotel reservations and securing a rental car. Prior to booking, I need to review the cancellation guidelines with the client and go over any pertinent information such as arrival and departure times and any additional expenses that may be charged by the vendors/operators, such as fees for parking or incidentals. Unidad Educativa Particular Angel Polibio Chavez English Teacher August '17 to August '18 Planning, preparing and teaching English courses to students aged 7 to 18 years old, as well as communicating their results and evolution to their parents / legal representatives. I took a one year contract with them as one of my passions is teaching and helping people become better every day. TELUS International Sales and Communications Team Leader June '16 to March '17 My main task was managing the customer communications and sales team of the main call center based in Bucharest, Romania. Besides team management and performance monitoring, as well as one-to-one I was also engaging in finalizing contracts with the customers. A. T. Kearney Senior Administration Analyst Mar '16 to Jun '16 Remote Internship in management of Energy, Chemicals, Health, Communications, and international freight, where medium-sized and large companies would reach out for professional expertise. My main duty was preparing and presenting daily reports of draft policies and internal procedures. Additional administrative duties included rolling calls, maintaining phone sheets, scheduling and coordinating meetings, assistance with bookings and marketing required by executives and clients. Traffic Empire SRL Customer Support Executive - Team Manager Dec '14 to Mar '16 My entry role was as a Customer support agent, with a promotion to Executive Team Manager in June 2015. The company focused on E-commerce and Online Marketing, acting as a contractor for companies based in China, Hong Kong, and Taiwan. My main duty was to help strengthen the relationship between the contracted companies and their customers, as well as being directly responsible for managing their portfolio through customer relationship management and community management. Food Lion United States Store manager assistant - Work and Travel Jun '13 to Sep '14 I joined Fool Lion US, in North Carolina through the Work and Travel program in 2013 and I have worked for the company on two-three months contracts. As a shop assistant manager, I was in charge of the inbound and outbound departments, visual merchandising and team management, which included one-to-one coaching and monthly performance and sales reports.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/961ace27d1af57058c56dda34302a63f/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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