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Puedes confiar en mí para: - Crear Logotipos profesionales, Banners, Carrusel, Miniaturas y publicidad para redes sociales. - Transcripciones profesionales. - Creación de e-books. - Copywriting. - Creación de artículos. - Traducción de videos, e-books y audios. - Asistencia Virtual. Cursos realizados: - Profesional de las Redes Sociales (Conecta Más). - Profesional de Digitación (Conecta Más). - Profesional de Traducción (Conecta Más). - Asistente Virtual (Conecta Más). Estoy dispuesta a trabajar con tu proyecto, lo único que no hago: - Muestras gratis. - Trabajo por contacto solo vía WORKANA (regla de la plataforma). Mi trabajo siempre mejora: - Atención al detalle. - Creatividad - Productividad. - Eficiencia. - Facilidad para adaptarme. 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Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":449,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. 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Destacou-se pela análise de negócios, negociação estratégica, domínio de CRM (Construtor de Vendas) e integração entre marketing e vendas . Atuou na César Rêgo Imóveis, inicialmente como Analista de Pré-Vendas Líder e posteriormente como Corretora Imobiliária, com forte foco em qualificação de leads, gestão de processos, negociação e fechamento de contratos de alto padrão no mercado imobiliário . Também acumulou experiência na FPE Brasil, como Assistente de Serviços, com atuação em prospecção ativa, atendimento ao cliente, formalização de propostas e pós-venda, e no Assaí Atacadista (GPA), como Correspondente Bancária, trabalhando com comercialização de seguros, crédito, captação de clientes e atendimento financeiro . Sua trajetória demonstra crescimento consistente em liderança comercial, gestão de times, vendas complexas e uso estratégico de CRM, com forte especialização em vendas de alto ticket e relacionamento com clientes de perfil classe A.","rating":5,"ranking":266,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"name":"Silver","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. 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Construí uma evolução consistente do nível operacional à liderança executiva, com passagem por empresas de tecnologia e serviços e atuação atual como empreendedor e executivo em comunicação corporativa e employer branding. Tenho experiência em estruturar áreas, implantar processos e governança, liderar squads multidisciplinares e conduzir estratégias de go-to-market, sempre com foco em eficiência operacional, experiência do cliente e resultados sustentáveis. Atuo de forma próxima às lideranças executivas, contribuindo para definição de direcionamento estratégico, priorização de iniciativas e conexão entre visão de negócio e execução operacional. Neste momento da minha trajetória, escolhi direcionar minha atuação para projetos freelancer, buscando maior qualidade de vida, equilíbrio na gestão do tempo e flexibilidade para trabalhar de forma remota. Acredito que esse modelo me permite entregar ainda mais valor, ao selecionar projetos com os quais realmente me identifico em propósito e desafio, garantindo dedicação estratégica, alto nível de comprometimento e resultados consistentes para cada cliente. - Bacharel em Administração de Empresas - Bacharel em Publicidade e Propaganda - MBA em Comunicação Corporativa - Certificações em Gestão de Produtos, Inteligência Artificial, Liderança e Estratégia","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/ca9a9d67697f3a1d31ab1de993467e9f/ti/avatar_marcelo_160_160.png","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/ca9a9d67697f3a1d31ab1de993467e9f/tk/avatar_marcelo_30_30.png","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/ca9a9d67697f3a1d31ab1de993467e9f/ci/avatar_marcelo.png","width":1109,"height":1109},"profile":{"url":"https://workana.s3.amazonaws.com/logos/ca9a9d67697f3a1d31ab1de993467e9f/tt/avatar_marcelo_192_192.png","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/ca9a9d67697f3a1d31ab1de993467e9f/gb/avatar_marcelo_300_300.png","width":300,"height":300}},"country":"BR","lastActive":"2026-06-26 15:19:15","created":"2026-01-20 08:19:04","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":11684384,"slug":"marcelo-goncalves-83","canInvite":false,"skills":{"517":{"id":517},"518":{"id":518},"627":{"id":627},"503":{"id":503},"467":{"id":467},"622":{"id":622},"513":{"id":513},"759":{"id":759},"894":{"id":894},"452":{"id":452},"898":{"id":898},"516":{"id":516},"523":{"id":523},"537":{"id":537},"596":{"id":596},"668":{"id":668},"946":{"id":946},"897":{"id":897},"599":{"id":599},"605":{"id":605},"607":{"id":607},"615":{"id":615},"499":{"id":499},"592":{"id":592},"437":{"id":437},"67":{"id":67}},"history":"Atuei em posição estratégica e multifuncional, liderando o marketing B2B, o desenvolvimento de produtos e a inteligência comercial de empresas do segmento de tecnologia e meios de pagamento. Fui responsável por conectar visão de produto, posicionamento de marca e geração de oportunidades comerciais, com forte foco em performance e entrega de valor ao cliente. 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