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03/2014 – Present, Sales Advisor
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H&R Block, Miami FL
01/2010 – 04/2014, Client Services Professional (Seasonal position)
    Provided general administrative support and customer service. Greeted customers, answered telephones, handled information requests, and resolved customer concerns and complaints. Managed waiting area, scheduled and confirmed appointments. Collected client payments in cash register.

Gulfstream Fueling, Miami FL
02/2010 – 03/2014, Office Assistant
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EDUCATION
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2020, Bookkeeping
2020, Virtual Assistant
- National Customer Service Association, USA
2018, Certified Customer Service Professional
- Miami Dade College, Miami FL
2018, Marketing and P.R. 2.1
- Penn Foster Career School
2015, Administrative Assistant
- University of Havana, Cuba.
1994, Bachelor of Arts","rawText":"Club Demonstration Services, Miami FL 03/2014 – Present, Sales Advisor  Carry out demonstrations to promote COSTCO products by providing samples to customers. Raise brand awareness, interact, engage and give advice to customers in their shopping experience. Explain product features and benefits to customers. Close sales with customers. H&R Block, Miami FL 01/2010 – 04/2014, Client Services Professional (Seasonal position)  Provided general administrative support and customer service. Greeted customers, answered telephones, handled information requests, and resolved customer concerns and complaints. Managed waiting area, scheduled and confirmed appointments. Collected client payments in cash register. Gulfstream Fueling, Miami FL 02/2010 – 03/2014, Office Assistant  Provided general administrative support to all office staff. Provided support to the Bookkeeping Department by preparing invoices to customers using QuickBooks software. Performed other bookkeeping tasks as necessary. Customer service and clerical work. Prepared documents in Microsoft Office applications. Greeted visitors, and handled information requests and customer issues. EDUCATION - Penn Foster Career School 2020, Bookkeeping 2020, Virtual Assistant - National Customer Service Association, USA 2018, Certified Customer Service Professional - Miami Dade College, Miami FL 2018, Marketing and P.R. 2.1 - Penn Foster Career School 2015, Administrative Assistant - University of Havana, Cuba. 1994, Bachelor of Arts","canEdit":false,"editUrl":"https://www.workana.com/freelancer/cb37b4d3472745ae7754c8dbd4b464f1/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"A. B. S.","companyId":1638236,"companyHash":"cb37b4d3472745ae7754c8dbd4b464f1","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"US","name":"United States","class":"flag flag-us","url":"https://www.workana.com/en/freelancers/united-states?ref=freelancer_view","blankGif":"https://wkncdn.com/newx/assets/build/img/blank.e5634ce39.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 9.00","isSet":true,"currency":"USD","amount":"9.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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