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Excellent customer service with internal and external customers.
Excellent telephone and in‐person skills; able to quickly establish rapport with clients, identify needs and match them with
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enhance the overall environment.
Excellent interpersonal and communication
Strong problem‐solving and troubleshooting
Distinct quality mindset and service attitude
Ability to work under pressure and against tight deadlines
Strong team spirit with the ability to work both independently and in virtual team settings
Consistently delivers exceptional results and great ideas, working independently and as part of a team
Experience with SAP transactions
Experience with Mainframe
Experience with A/S400
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Buyer / Planner
Industry: Manufacturing. Sector: Medical Equipment
Area of work: Materials: shopping-warehouse
Duration: August 2016 - Currently.
Phone 2435 6000
Functions and Achievements
* Responsible for validating information in purchase requests according to the company’s policies and guidelines
*Create purchase orders in the system (JDE)
*Troubleshoot any payment problems in coordination with the Accounts Payable team, as well working with suppliers to
obtain the appropriate
information to create supplier identification numbers in the system.
*Functions will also include a variety of other procurement related tasks including but not limited to, updating various
procurement related
systems including spreadsheets and databases, overseeing the procurement operations mailbox, dealing effectively with
customer queries and
complaints, carrying out general office administration tasks, and providing hands-on administrative support to the
Procurement Team when
required.
*Handle company purchasing requirements to include the creation and execution of purchase orders with the appropriate
suppliers for indirect
services, materials and goods according to customer needs.
* Interact professionally with suppliers and internal customers on a frequent basis.
*Troubleshoot and reconcile any discrepancies to ensure records are fully accurate to support internal and external audits as
required
*Prioritize and transmit approved purchase orders and supporting documents to supplier.
HP inc.
Order and Dispatch Specialist
May 2016‐ August 2016
Functions and Achievements:
 Front line worker interfacing with HP MPS customers.
 Primarily focused on collecting accurate information in order to place service tickets
 Retrieve logistical data to inform customers of status for service requests or shipments using various tools.
 Attention to detail and accurate information (relevant to call creation and all other aspects of data entry).
 The call entry specialist is primarily responsible for working with customers to retrieve information accurately with
the end objective to place a service call.
 This role acts as a first responder to both phone and email systems. Above all else, these are the main objectives of
the call entry specialist.
 Status Updates of service calls or supplies.
 Field and route all calls from the main HP reception line.
APL SERVICE CENTER DE COSTA RICA SOCIEDAD ANONIMA
Experienced Export‐Import Specialist
July 2015 – April 2016
Functions and Achievements:
 Responsible for customer services by providing status of shipments
 Identifying problems during customer interaction and bringing resolution according approved processes using both
email and phone interaction.
 Provide quick resolution for cargo movement and customer satisfaction
 Internal and external Customers (Customs Agents, Warehouse Staff, Shipping companies and many others)
 Finance and logistics
 Manage date for international shipments and provide support for steps of transportation process.
 As an import clerk, must have customer service and negotiation skills to deal with the demands of overseas and local
clients.
 Plan and coordinate business transactions involving importing from or exporting goods to foreign countries
 Process credit card payments, wire transfers and ACH payments.
 Provide reconciliation assistance on customer accounts, as requested by collectors or manager.
 Contact customers regarding unpaid invoices, unauthorized deductions, unapplied cash, etc. with repeated follow up,
as necessary, to achieve resolution.

* Interact professionally with suppliers and internal customers on a frequent basis.
*Troubleshoot and reconcile any discrepancies to ensure records are fully accurate to support internal and external audits as
required
*Prioritize and transmit approved purchase orders and supporting documents to supplier.
HP inc.
Order and Dispatch Specialist
May 2016‐ August 2016
Functions and Achievements:
 Front line worker interfacing with HP MPS customers.
 Primarily focused on collecting accurate information in order to place service tickets
 Retrieve logistical data to inform customers of status for service requests or shipments using various tools.
 Attention to detail and accurate information (relevant to call creation and all other aspects of data entry).
 The call entry specialist is primarily responsible for working with customers to retrieve information accurately with
the end objective to place a service call.
 This role acts as a first responder to both phone and email systems. Above all else, these are the main objectives of
the call entry specialist.
 Status Updates of service calls or supplies.
 Field and route all calls from the main HP reception line.
APL SERVICE CENTER DE COSTA RICA SOCIEDAD ANONIMA
Experienced Export‐Import Specialist
July 2015 – April 2016
Functions and Achievements:
 Responsible for customer services by providing status of shipments
 Identifying problems during customer interaction and bringing resolution according approved processes using both
email and phone interaction.
 Provide quick resolution for cargo movement and customer satisfaction
 Internal and external Customers (Customs Agents, Warehouse Staff, Shipping companies and many others)
 Finance and logistics
 Manage date for international shipments and provide support for steps of transportation process.
 As an import clerk, must have customer service and negotiation skills to deal with the demands of overseas and local
clients.
 Plan and coordinate business transactions involving importing from or exporting goods to foreign countries
 Process credit card payments, wire transfers and ACH payments.
 Provide reconciliation assistance on customer accounts, as requested by collectors or manager.
 Contact customers regarding unpaid invoices, unauthorized deductions, unapplied cash, etc. with repeated follow up,
as necessary, to achieve resolution.

AMAZON SUPPORT SERVICES DE COSTA RICA SRL.
Retail Specialist
Octuber 2014 – February 2015
Functions and Achievements:
 Ability to communicate correctly and clearly with both internal and external customers
 Analyze sales and key metrics to identify business opportunities
 Provide recommendations to improve sales and margin
 Build comprehensive brand destinations within Amazon site
 Coordinate and create launch plans for new products
 Manage site placements and promotions based on the vendor’s event calendar
 Design and execute targeted e‐mails for the vendor
 Develop reporting for merchandise and marketing campaigns
 Ability to determine customer needs and provide appropriate solutions
 Action oriented and self disciplined
 Ability to empathize with and prioritize customer needs
Sykes Enterprises
Banking Specialist
September 2012‐ September 2013
Phone: 2298 2222
Functions and Achievements:
 Promoted strong and lasting Customer relationships through the Contact Center environment by providing quality
Customer service and sales in an efficient and highly professional manner
 Achieved a high level of success by understanding Customer needs and identifying opportunities to grow the business
 Provided exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward
inquiries, with the support of more experienced personnel
 Displayed positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW!
experience for the CustomerPromoted good listening skills.
 Took ownership of Customer concerns and resolve Customer issues at first point of contactRecognizing and managing
assertive customer calls.
 Arrive on‐time and log‐in ready to receive/make Customer calls as scheduled throughout the shift Identify and refer
high value or potential Customers to the appropriate personnel","rawText":"Medtronic Buyer / Planner Industry: Manufacturing. Sector: Medical Equipment Area of work: Materials: shopping-warehouse Duration: August 2016 - Currently. Phone 2435 6000 Functions and Achievements * Responsible for validating information in purchase requests according to the company’s policies and guidelines *Create purchase orders in the system (JDE) *Troubleshoot any payment problems in coordination with the Accounts Payable team, as well working with suppliers to obtain the appropriate information to create supplier identification numbers in the system. *Functions will also include a variety of other procurement related tasks including but not limited to, updating various procurement related systems including spreadsheets and databases, overseeing the procurement operations mailbox, dealing effectively with customer queries and complaints, carrying out general office administration tasks, and providing hands-on administrative support to the Procurement Team when required. *Handle company purchasing requirements to include the creation and execution of purchase orders with the appropriate suppliers for indirect services, materials and goods according to customer needs. * Interact professionally with suppliers and internal customers on a frequent basis. *Troubleshoot and reconcile any discrepancies to ensure records are fully accurate to support internal and external audits as required *Prioritize and transmit approved purchase orders and supporting documents to supplier. HP inc. Order and Dispatch Specialist May 2016‐ August 2016 Functions and Achievements:  Front line worker interfacing with HP MPS customers.  Primarily focused on collecting accurate information in order to place service tickets  Retrieve logistical data to inform customers of status for service requests or shipments using various tools.  Attention to detail and accurate information (relevant to call creation and all other aspects of data entry).  The call entry specialist is primarily responsible for working with customers to retrieve information accurately with the end objective to place a service call.  This role acts as a first responder to both phone and email systems. Above all else, these are the main objectives of the call entry specialist.  Status Updates of service calls or supplies.  Field and route all calls from the main HP reception line. APL SERVICE CENTER DE COSTA RICA SOCIEDAD ANONIMA Experienced Export‐Import Specialist July 2015 – April 2016 Functions and Achievements:  Responsible for customer services by providing status of shipments  Identifying problems during customer interaction and bringing resolution according approved processes using both email and phone interaction.  Provide quick resolution for cargo movement and customer satisfaction  Internal and external Customers (Customs Agents, Warehouse Staff, Shipping companies and many others)  Finance and logistics  Manage date for international shipments and provide support for steps of transportation process.  As an import clerk, must have customer service and negotiation skills to deal with the demands of overseas and local clients.  Plan and coordinate business transactions involving importing from or exporting goods to foreign countries  Process credit card payments, wire transfers and ACH payments.  Provide reconciliation assistance on customer accounts, as requested by collectors or manager.  Contact customers regarding unpaid invoices, unauthorized deductions, unapplied cash, etc. with repeated follow up, as necessary, to achieve resolution. * Interact professionally with suppliers and internal customers on a frequent basis. *Troubleshoot and reconcile any discrepancies to ensure records are fully accurate to support internal and external audits as required *Prioritize and transmit approved purchase orders and supporting documents to supplier. HP inc. Order and Dispatch Specialist May 2016‐ August 2016 Functions and Achievements:  Front line worker interfacing with HP MPS customers.  Primarily focused on collecting accurate information in order to place service tickets  Retrieve logistical data to inform customers of status for service requests or shipments using various tools.  Attention to detail and accurate information (relevant to call creation and all other aspects of data entry).  The call entry specialist is primarily responsible for working with customers to retrieve information accurately with the end objective to place a service call.  This role acts as a first responder to both phone and email systems. Above all else, these are the main objectives of the call entry specialist.  Status Updates of service calls or supplies.  Field and route all calls from the main HP reception line. APL SERVICE CENTER DE COSTA RICA SOCIEDAD ANONIMA Experienced Export‐Import Specialist July 2015 – April 2016 Functions and Achievements:  Responsible for customer services by providing status of shipments  Identifying problems during customer interaction and bringing resolution according approved processes using both email and phone interaction.  Provide quick resolution for cargo movement and customer satisfaction  Internal and external Customers (Customs Agents, Warehouse Staff, Shipping companies and many others)  Finance and logistics  Manage date for international shipments and provide support for steps of transportation process.  As an import clerk, must have customer service and negotiation skills to deal with the demands of overseas and local clients.  Plan and coordinate business transactions involving importing from or exporting goods to foreign countries  Process credit card payments, wire transfers and ACH payments.  Provide reconciliation assistance on customer accounts, as requested by collectors or manager.  Contact customers regarding unpaid invoices, unauthorized deductions, unapplied cash, etc. with repeated follow up, as necessary, to achieve resolution. AMAZON SUPPORT SERVICES DE COSTA RICA SRL. Retail Specialist Octuber 2014 – February 2015 Functions and Achievements:  Ability to communicate correctly and clearly with both internal and external customers  Analyze sales and key metrics to identify business opportunities  Provide recommendations to improve sales and margin  Build comprehensive brand destinations within Amazon site  Coordinate and create launch plans for new products  Manage site placements and promotions based on the vendor’s event calendar  Design and execute targeted e‐mails for the vendor  Develop reporting for merchandise and marketing campaigns  Ability to determine customer needs and provide appropriate solutions  Action oriented and self disciplined  Ability to empathize with and prioritize customer needs Sykes Enterprises Banking Specialist September 2012‐ September 2013 Phone: 2298 2222 Functions and Achievements:  Promoted strong and lasting Customer relationships through the Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner  Achieved a high level of success by understanding Customer needs and identifying opportunities to grow the business  Provided exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel  Displayed positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the CustomerPromoted good listening skills.  Took ownership of Customer concerns and resolve Customer issues at first point of contactRecognizing and managing assertive customer calls.  Arrive on‐time and log‐in ready to receive/make Customer calls as scheduled throughout the shift Identify and refer high value or potential Customers to the appropriate personnel","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d60d29981d747c0772712d0c6ec4b8cc/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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