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I am looking for a dream place to use all my skills and knowledge, with a fast-paced company where commitments can be done for long period of time and where I can find many chances to advance.

Ability Summary
Smart working, highly motivated, positive, reliable, multi task abilities, trust worthy, people person, and team player with over 20 years’ experience on Customer Service and Sales, Also I had more than 5 years of experience on Account Payable/Receivable experience. Bilingual English/Spanish
•    Clerical duties: type 40wpm, data entry, scanning, faxing, printing, mailing, phones specialist, and much more.
•    Computers skills: proficient in Microsoft Word, Excel and Outlook, Peachtree, Tax Act, Internet research, social media too.
Employment History

Bilingual Inbound Sakes Representative
6/2018-Present Charter Communication/ Spectrum Riverview, FL
Answering Inbound calls to sales internet, cable, phone services and mobile services to new or existing customers, provide a Hight quality customer services on each call.

Family Service Counselor
12/08/2017- present Dignity Memorial Tampa, FL
Help families to get cover in advance, sailing Cemetery, Funerals and Cremations services before they need them, help Funeral directors when receiving families at the chapel after a loves one pass away, and participate at the arrangement conference, services, and also after the service, conduct the aftercare visitation, create and endure customers relationship with the company that last forever.

Hope Investment Company Owner
Present Tampa, FL
Real Estate investment company dedicated to buy houses for a profit.

Yuma’s Salon Owner
1/1/2014-present Yuma’s Salon and Permanent Makeup Tampa, FL
Provide the high quality on the service using the lest aggressive materials. Sales high quality of products and services.

Customer Service Representative
1/6/2014-Present GDIT Riverview, FL
Help Medicare beneficiaries, and Marketplace costumers calls with their needs, also answer any questions they may have about their application and benefits. Deliver a high level of Customer service in every call.

Permanent Make up Specialist
1/1/2013-present Yuma’s Permanent Makeup Tampa, FL
Provide the high quality on the service using the lest aggressive materials. Sales high qualities products and services to customers.

Customer Service Representative
6/2011-12/2012 ICS Riverview, FL
Inbound & out bound sales calls, sales internet, cable and phone services over the phone

Customer Service Representative
4/2011- 6/2011 Southerland Global Services USA
Offer the best customer service quality to customer that need a high customer services representative in their business, be professional always and dependable. Work for Flowers.com selling flowers arrangement to customers for Mothers Day.

Account Manager, Sales Representative
10/2010- 3/2011 20/20 Companies Tampa, FL
Sale Cable, Internet and Phone Services for Verizon on the field business to business, provided a high level of customer service. Offer the best customer service quality to customer that need a high customer services representative in their business, be professional always and dependable.

Customer Service Representative
6/2011-12/2012 ICS Riverview, FL
Inbound & out bound calls, sales internet, cable and phone services over the phone

Security Officer, Security Guards
12/2007- 6/2009 SOS Security Inc Parsippany, NJ
Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules.

Sales Manager, Sales Department
6/2006-12/2007 Auto Sales Services Newark, NJ
Manage company sales department by establishing sales techniques, quotas, and goals and conduct training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers. Sale use cars to customers.

Parent Involvement Specialist, Office and Administrative Support Workers, All Other
1/2006-6/2006 Center for Family Resources Ringwood, NJ
Administrative support for the Social Service Department. Assist the Rent and Utility Assistance Program, with data entry, interviewing customers, scheduled interviews, and processing 100 % of applications for the programs.

Education and Trainings
Completion Date    Issuing Institution    Qualification    Course of Study
07/1985    Ministerio de Educación y Cultura    2 Years of College or a Technical or Vocational School    Teacher-Instructor of Art
04/2014     Florida Cosmetology Board     1 Years of College or a Technical /Vocational School    Cosmetologist

Occupational Licenses & Certificates
Certification Title    Issuing Organization    Completion Date    Expiration Date
Security License D    Academy of Intl Investigation & Security    09/2010    09/2013

References Available on Request
Yumila","rawText":"Objective I am looking for a dream place to use all my skills and knowledge, with a fast-paced company where commitments can be done for long period of time and where I can find many chances to advance. Ability Summary Smart working, highly motivated, positive, reliable, multi task abilities, trust worthy, people person, and team player with over 20 years’ experience on Customer Service and Sales, Also I had more than 5 years of experience on Account Payable/Receivable experience. Bilingual English/Spanish • Clerical duties: type 40wpm, data entry, scanning, faxing, printing, mailing, phones specialist, and much more. • Computers skills: proficient in Microsoft Word, Excel and Outlook, Peachtree, Tax Act, Internet research, social media too. Employment History Bilingual Inbound Sakes Representative 6/2018-Present Charter Communication/ Spectrum Riverview, FL Answering Inbound calls to sales internet, cable, phone services and mobile services to new or existing customers, provide a Hight quality customer services on each call. Family Service Counselor 12/08/2017- present Dignity Memorial Tampa, FL Help families to get cover in advance, sailing Cemetery, Funerals and Cremations services before they need them, help Funeral directors when receiving families at the chapel after a loves one pass away, and participate at the arrangement conference, services, and also after the service, conduct the aftercare visitation, create and endure customers relationship with the company that last forever. Hope Investment Company Owner Present Tampa, FL Real Estate investment company dedicated to buy houses for a profit. Yuma’s Salon Owner 1/1/2014-present Yuma’s Salon and Permanent Makeup Tampa, FL Provide the high quality on the service using the lest aggressive materials. Sales high quality of products and services. Customer Service Representative 1/6/2014-Present GDIT Riverview, FL Help Medicare beneficiaries, and Marketplace costumers calls with their needs, also answer any questions they may have about their application and benefits. Deliver a high level of Customer service in every call. Permanent Make up Specialist 1/1/2013-present Yuma’s Permanent Makeup Tampa, FL Provide the high quality on the service using the lest aggressive materials. Sales high qualities products and services to customers. Customer Service Representative 6/2011-12/2012 ICS Riverview, FL Inbound & out bound sales calls, sales internet, cable and phone services over the phone Customer Service Representative 4/2011- 6/2011 Southerland Global Services USA Offer the best customer service quality to customer that need a high customer services representative in their business, be professional always and dependable. Work for Flowers.com selling flowers arrangement to customers for Mothers Day. Account Manager, Sales Representative 10/2010- 3/2011 20/20 Companies Tampa, FL Sale Cable, Internet and Phone Services for Verizon on the field business to business, provided a high level of customer service. Offer the best customer service quality to customer that need a high customer services representative in their business, be professional always and dependable. Customer Service Representative 6/2011-12/2012 ICS Riverview, FL Inbound & out bound calls, sales internet, cable and phone services over the phone Security Officer, Security Guards 12/2007- 6/2009 SOS Security Inc Parsippany, NJ Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules. Sales Manager, Sales Department 6/2006-12/2007 Auto Sales Services Newark, NJ Manage company sales department by establishing sales techniques, quotas, and goals and conduct training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers. Sale use cars to customers. Parent Involvement Specialist, Office and Administrative Support Workers, All Other 1/2006-6/2006 Center for Family Resources Ringwood, NJ Administrative support for the Social Service Department. Assist the Rent and Utility Assistance Program, with data entry, interviewing customers, scheduled interviews, and processing 100 % of applications for the programs. 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Análisis y gestión de servicios con la empresa de traslado de valores. • Auxiliar Auditor en NYSSEN Consultores octubre 2012 - mayo 2014 Revisión de la situación financiera y fiscal de las entidades económicas lucrativas y no lucrativas, elaboración de papeles de trabajo, elaboración de SIPRED, revisión de pagos de impuestos y su correcta determinación, cálculos de impuestos anuales, declaraciones anuales, provisionales, informativas, cálculos de nominas y sus respectivos impuestos, revisión de cálculos y pagos de cuotas IMSS e INFONAVIT, ajuste anual por inflación, conciliación contable fiscal, estados financiaros. • Compra - venta en Negocio Propio enero 2009 - marzo 2014 Compra y venta de automóviles usados, revisión física, mecánica, prueba de manejo, revisión de documentos, etc, era un negocio que mantenía para ayudarme con los gastos de la familia. • Auxiliar Contable en NYSSEN Consultores marzo 2012 - septiembre 2012 Archivo y captura de la documentación de los contribuyentes, Calculo de impuestos provisionales y anuales, Declaraciones de impuestos sobre nomina, Declaraciones impuestos sobre hospedaje, Declaraciones estadísticas, Declaraciones de pago referenciado, Declaración informativa de sueldos y salarios, Declaraciones DIOT, Conciliaciones Bancarias, Generación de archivos SUA, Estados Financieros, Pago de impuestos e IMSS. • Auxiliar Contable en Despacho Contable febrero 2012 - marzo 2012 Archivo y captura de la documentación de los contribuyentes, recepción de llamadas, generación de archivos SUA, pago de impuestos en sucursal bancaria, etc. • Auxiliar Contable en Despacho Contable enero 2012 - enero 2012 Archivo y captura de toda la documentación de contabilidad de las empresas, recepción de llamadas, generación de archivos SUA, etc. • Auxiliar de cuentas por pagar en Grupo Ecomor SA agosto 2011 - diciembre 2011 Validación de facturas, Archivo y Captura de pagos a proveedores, acreedores y empleados, Captura de datos, Conciliación de estados de cuenta de empleados dentro de la empresa. • Auxiliar Administrativo en Alarmas del Sur, SA de CV diciembre 2003 - agosto 2011 Archivo de papelería en expediente de los clientes, archivo de pólizas, captura de cobranza, elaborar cheques, contabilizar pólizas, elaborar facturas y presupuestos, inventarios de mercancía, material y herramienta; compras de material y herramienta, pago de impuestos y contribuciones, movimientos bancarios, atención a clientes, recepción de llamadas, etc.","rating":4.8300000000000001,"ranking":636,"position":{"position":"silver","next":{"name":"Gold","next":"platinum","description":"Gold es el cuarto nivel de Workana. 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