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Mejoré mis habilidades en planificación, comunicación y servicio al cliente en entornos internacionales y optimizé la gestión de itinerarios, reduciendo tiempos de respuesta y mejorando la experiencia del cliente. Directora Operativa Regatta Living Condos (2020 - 2022) Tareas y logros: • Supervisión del manejo operativo de dos condominios. • Atención y gestión de propietarios y huéspedes. • Coordinación de compras y reportes de reservas. • Supervisión del personal y mantenimiento de las instalaciones. Fortalecí mi liderazgo y capacidad de gestión en el sector hotelero e implementé procesos que optimizaron la experiencia del cliente y la operatividad del servicio. Supervisora de Recepción y Servicio al Cliente Hoteles Princess - Caribe Deluxe y Tropical Princess Punta Cana (2018 - 2020) Tareas y logros: • Supervisión del servicio al cliente en recepción. • Manejo de situaciones y resolución de problemas con huéspedes. • Elaboración de reportes de incidencias y control de brazaletes. 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Minhas Especialidades Técnicas: Desenvolvimento Web e Mobile: Front-End, Back-End, Full Stack, React Native Linguagens: JavaScript, TypeScript, Python, PHP, Kotlin Marcação e Estilo: HTML5, CSS3, SASS (SCSS) Frameworks e Ferramentas: React, React Native, Next, Node, Flask, Django, Bootstrap, Gulp, Parcel, Docker Cloud e Infraestrutura: AWS, DigitalOcean, VPS, Spaces Banco de Dados (SQL, NoSQL e BaaS): PostgreSQL, MySQL, SQL Server, SQLite, Redis, Firebase (Firestore e Realtime Database), Supabase Integrações, Automação e IA: Tecnologias de Integração: API REST, Webhooks, integrações entre sistemas, consumo e criação de APIs, integrações com CRMs, ERPs, plataformas de pagamento e sistemas internos. Automação de Processos: Automações avançadas com Playwright, RPA, Make, n8n, Zapier, Automation Anywhere, Notion, Brevo, Google Sheets, Airtable e fluxos personalizados. Automação com Navegador e Testes: Playwright para automações robustas, testes end-to-end, scraping autorizado, geração de relatórios, simulação de fluxos reais de usuário e validação automatizada de sistemas. IA, Machine Learning e Automações: Integração com modelos de IA, agentes inteligentes, automações com IA, classificação automática de dados, análise de documentos, visão computacional, processamento de linguagem natural, geração de textos, transcrição de áudio, síntese de voz, workflows com tomada de decisão e aplicações de Machine Learning para análise, previsão e detecção de padrões. Especialista em Ecossistema E-commerce: Integração completa com Bling (ERP), Mercado Pago (Gateway de Pagamento) e Frenet (Cálculo de Frete). Capacidades: Desenvolvimento de aplicativos e plataformas web completas, criação de painéis administrativos, construção de fluxos personalizados, integração entre múltiplos sistemas, automação de processos, manipulação e sincronização de dados em tempo real e desenvolvimento de soluções escaláveis, seguras e orientadas a alta performance. Cloud & DevOps: AWS, Microsoft Azure, DigitalOcean VPS, Render, Vercel, Railway Docker, containerização e ambientes de produção CI/CD para deploys automatizados e seguros Infraestrutura escalável para aplicações web, APIs, painéis administrativos e sistemas Full Stack Versionamento, colaboração e controle de código com Git, GitHub e GitLab Dados, Dashboards e Marketing Digital: Power BI (dashboards interativos e automatizados) Notion Excel Tráfego pago: Google Ads, Meta Ads CRM e Marketing Digital: Twilio, Brevo, automações, segmentações, campanhas automatizadas e lead scoring UX/UI Design & Prototipagem: Criação de interfaces responsivas e intuitivas com foco em usabilidade e conversão Prototipagem de fluxos e experiências otimizadas para web e mobile Foco em experiência do usuário com protótipos navegáveis e design responsivo Ferramentas: Figma, Canva, Photoshop Metodologias Ágeis: SCRUM e entrega contínua com foco em resultado O que você pode esperar do meu trabalho: Transparência total no processo e na comunicação Dedicação integral e foco em resultado Alinhamento estratégico com os objetivos do projeto Diálogo constante para garantir que sua ideia seja executada da melhor forma possível Minha missão: Trazer vida, estratégia e criatividade aos seus projetos, com total comprometimento com qualidade, prazo e originalidade. Cada cliente é único — e trato cada projeto como se fosse meu. Valores que me guiam: Excelência Originalidade Compromisso com prazos Respeito às regras e diretrizes da Workana Toda negociação, dúvida e planejamento são tratados exclusivamente pela plataforma, garantindo segurança para ambas as partes. 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