providing helpful information, answering questions, and responding to complaints on email and facebook chat. You’re the front line of support for clients and customers and you help ensure that customers are satisfied with products, services, and features.
Following up on Boleto’s using Whatsapp 2.0
Answering (and hiding negative) Facebook comments
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to customer inquiries
Communicating with customers through various channels. (Email and facebook chat)
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Make new standard macros for questions that haven’t been asked before
All customer inquiries are answered within 24 hours
Problems and questions of customers are solved
Clients are extremely satisfied about our customer support
There is a macro for every single question possible
High boleto conversion rate
You speak English fluently
You can answer the people in Portuguese WITHOUT the use of a translating tool
You have an excellent eye for detail
You’re in the possession of fast internet and a good phone
- This is a full time position
- Salary is $400/month
Category: IT & Programming
What is the scope of the project?: Medium-sized change
Is this a project or a position?: Long-term position
I currently have: I have specifications
Required availability: Full time
API Integrations: Social media (Facebook, Twitter, etc.), Cloud Storage (Dropbox, Google Drive, etc.)
Roles needed: Other
Other roles needed: - Answering customers using email and facebook chat
- Answering (and hiding) negative facebook comments
- Following up on not payed Boleto's using Whatsapp 2.0