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Mis conocimientos formales son de Auditoria y gestión de control, pero me he desarrollado en el Area administrativa, comercial y asistencia al cliente por más de 4 años, en la cual he podido potenciar mis habilidades y destrezas, siempre enfocado en el cumplimiento de metas y mejora continua.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"iron","hourlyRate":"USD 6.25","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"April 09, 2024 20:42","lastActiveLoginRelative":"25 days ago","registeredSinceRelativeToUser":"October 14, 2023 20:50","registeredSinceRelative":"6 months ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Microsoft Excel (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Customer Service (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Admin Assistant (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Admin Support (1 year)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Logo design (1 year)","anchorLink":"https://www.workana.com/en/hire/logo-design-1","isCertified":false,"title":"Logo design - Freelancers"},{"anchorText":"Data Entry (1 year)","anchorLink":"https://www.workana.com/en/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"Sales Development Representative (SDR) (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/sales-development-representative-sdr","isCertified":false,"title":"Sales Development Representative (SDR) - Freelancers"},{"anchorText":"E-commerce (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/6bb15fa1a6e8a7f51d88a70fc5df39b1","profileLogoUrl":"https://cf.workana.com/logos/eaafc7c14b0ff71e4a4e77c74b76fb36/vo/Designsemnome1_160_160.png","profileName":"Ana M.","hash":"6bb15fa1a6e8a7f51d88a70fc5df39b1","roleName":"Agência Onicx - Atendimento e Suporte ao Cliente.","tagline":"Atendimento de excelência para seu cliente.","isVerifiedAgency":false,"rating":4.96,"ratingLabel":"4.96 of 5.00","completedProjects":12,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Brazil","img":"

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Aplico no mundo digital o conhecimento adquirido ao longo de 18 anos de carreira, onde trabalhei na área comercial de empresas de grande porte dos mais variados segmentos e negócios.
Ética, profissionalismo, transparência, postura de dona, agilidade e humanidade são meus valores e princípios de trabalho.
A melhor estratégia de vendas é um atendimento de excelência e é exatamente isso que faço pelos meus clientes.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"R$ 25.00","hourlyWorkedProjects":2234,"lastActiveLoginRelativeToUser":"May 02, 2024 16:58","lastActiveLoginRelative":"2 days ago","registeredSinceRelativeToUser":"January 09, 2020 21:14","registeredSinceRelative":"4 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Virtual Assistant (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Customer Support (+10 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"E-commerce (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"},{"anchorText":"Sales (+10 years)","anchorLink":"https://www.workana.com/en/hire/sales","isCertified":false,"title":"Sales - Freelancers"},{"anchorText":"Admin Support (+10 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Internet Marketing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/internet-marketing","isCertified":false,"title":"Internet Marketing - Freelancers"},{"anchorText":"Marketing (+10 years)","anchorLink":"https://www.workana.com/en/hire/marketing","isCertified":false,"title":"Marketing - Freelancers"},{"anchorText":"Customer Service (+10 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Telemarketing (+10 years)","anchorLink":"https://www.workana.com/en/hire/telemarketing","isCertified":false,"title":"Telemarketing - Freelancers"},{"anchorText":"Market Research (1 year)","anchorLink":"https://www.workana.com/en/hire/market-research","isCertified":false,"title":"Market Research - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/9d8f0b016b3df565cf803f125fdb5c15","profileLogoUrl":"https://cf.workana.com/logos/77/08297113b611e9b5ea65c424cd1106/1427276.jpg","profileName":"Marianna R. S.","hash":"9d8f0b016b3df565cf803f125fdb5c15","roleName":"Virtual assistant","tagline":"Redactora SEO, MBA Administración, Contador","isVerifiedAgency":false,"rating":4.4900000000000002,"ratingLabel":"4.49 of 5.00","completedProjects":87,"badges":[{"title":"Verified account","size":"small","position":"","type":"bank_transfer"},{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Venezuela","img":"

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Tengo más de 20 años de experiencia en el ámbito administrativo y contable, en pequeñas y grandes empresas, públicas y privadas.
Desde el 2017 soy freelance, asisto de forma remota a mis clientes, me adapto a su horario laboral, administro e-Commerce, además, soy experta en redacción, edición y corrección de contenido, SEO optimizo textos e imágenes, elevo a otro nivel la comunicación con tus clientes, te ayudo a aumentar tus ventas y me puedo encargar de prestar servicio online a tus clientes.
¿Palabras claves de mi trabajo?:
- WordPress
- Shopify
- Ventas online
- Atención remota al cliente
- Asistencia remota postventa
- Canva
- MercadoLibre
- WhatsApp
- Facebook
- Instagram
- Mailing
- Office (Excel, Power Point, Word, Visio)
- PDF
- SEO
- Redacción comercial
- Redacción académica
- Redacción creativa
- Copywriter
- Blogger
- Storyteller
- Ghostwriter
- Redacción de guiones
- Redacción de fichas de producto
- Redacción de etiquetas Meta
- Elaboración de Planes de Negocio
- Elaboración de Manuales
- Búsqueda de imágenes sin derecho de autor y optimización SEO de fotos
- Diseño de diagramas de flujo
- Diseño de organigramas
- Asesoría administrativa y contable...
Cuéntame ¿Cómo te puedo ayudar?
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Además, tengo experiencia en investigación web, Wordpress, CRM (Helpscout, Freshdesk, Intercom, Zendesk), Google Drive, ofimática, edición de imágenes, bases de datos y creación de presentaciones profesionales, entre otros.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"iron","hourlyRate":"USD 8.00","hourlyWorkedProjects":3,"lastActiveLoginRelativeToUser":"May 03, 2024 17:09","lastActiveLoginRelative":"Yesterday","registeredSinceRelativeToUser":"May 27, 2023 12:43","registeredSinceRelative":"11 months ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Article Writing (+10 years)","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Microsoft Excel (+10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Data Entry (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"E-commerce (+10 years)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"},{"anchorText":"Artificial intelligence (1 year)","anchorLink":"https://www.workana.com/en/hire/artificial-intelligence","isCertified":false,"title":"Artificial intelligence - Freelancers"},{"anchorText":"Customer Service (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Graphic Design (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/graphic-design","isCertified":false,"title":"Graphic Design - Freelancers"},{"anchorText":"Online Writing (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/online-writing","isCertified":false,"title":"Online Writing - Freelancers"},{"anchorText":"Creative Writing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/creative-writing","isCertified":false,"title":"Creative Writing - Freelancers"},{"anchorText":"Copywriting (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/copywriting","isCertified":false,"title":"Copywriting - Freelancers"},{"anchorText":"Proofreading (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/proofreading","isCertified":false,"title":"Proofreading - Freelancers"},{"anchorText":"Word Processing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/word-processing","isCertified":false,"title":"Word Processing - Freelancers"},{"anchorText":"Internet Marketing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/internet-marketing","isCertified":false,"title":"Internet Marketing - Freelancers"},{"anchorText":"Market Research (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/market-research","isCertified":false,"title":"Market Research - Freelancers"},{"anchorText":"Transcription (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Feature Writing (+10 years)","anchorLink":"https://www.workana.com/en/hire/feature-writing","isCertified":false,"title":"Feature Writing - Freelancers"},{"anchorText":"Virtual Assistant (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Microsoft PowerPoint (+10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-powerpoint","isCertified":false,"title":"Microsoft PowerPoint - Freelancers"},{"anchorText":"Microsoft Word (+10 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-word","isCertified":false,"title":"Microsoft Word - Freelancers"},{"anchorText":"eBooks (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/c4f6e598648ba78a1baa49ec7af6f6ee","profileLogoUrl":"https://cf.workana.com/logos/bca9ee961f0cd69ccbfbe79d4a907dc3/eq/FotoWorkanaJessica_160_160.png","profileName":"Jessica C. 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","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"2","dangerouslyWillBeRenderAsHtml_description":"Asistente Administrativo Virtual con mas 6 años de experiencia
¡Saludos! Soy una asistente administrativo virtual altamente experimentada y apasionada por brindar soluciones efectivas a empresas y emprendedores. Mi enfoque se centra en la eficiencia, la atención al cliente excepcional y la optimización de procesos para impulsar el éxito de tu negocio.
Mis áreas de especialización:
- Registros de operaciones de compras y ventas.
- Atención al cliente (correo, teléfono, chat en Instagram, WhatsApp, Facebook).
- Automatización de procesos a través de Many Chat
- Data Entry y gestión de bases de datos.
- CRM (Gestión de Relaciones con el Cliente).
- Ventas B2B y B2C.
- Redacción de informes y documentos profesionales.
- Gestión de llamadas y comunicaciones.
- Manejo estratégico de redes sociales y comunidades digitales.
- Optimización de presupuestos.
¿Cómo puedo ayudarte?
- Atender y resolver consultas de clientes de manera proactiva.
- Agilizar y organizar registros y bases de datos.
- Automatización de procesos a través de Many Chat
- Maximizar la eficiencia de tus procesos de ventas.
- Dominar herramientas como WordPress, Thrive Apprentice, ConvertKit y Excel.
- Mantener una comunicación constante y eficiente.
- Gestionar tareas y proyectos con herramientas como Trello, Asana, Monday, Notion, Airtable, Slack y Zoom.
Además, mi versatilidad me permite abordar proyectos en marketing, recursos humanos, contabilidad y ventas, adaptándome a las necesidades de tu empresa y aprendiendo rápidamente sobre tus procesos internos. Trabajo en equipo de manera eficaz y soy conocido por mi responsabilidad, disciplina, enfoque y habilidades de gestión del tiempo.
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