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? ¿Qué hago?
Asistencia virtual para equipos de ventas y e-commerce
Voice over en español neutro para entrenar chatbots y asistentes virtuales (IA)
Auditorías tipo Mystery Shopper para evaluar la experiencia real del cliente
Gestión de operaciones y soporte ejecutivo remoto
Pruebas de bots, análisis conversacional y customer journey
? Mi experiencia incluye la gestión de consultas de alto volumen, coordinación de tareas multifuncionales, manejo de información sensible y soporte personalizado a ejecutivos. Utilizo herramientas de inteligencia artificial y automatización para optimizar procesos sin perder el toque humano que tanto valoran los usuarios.
✨ He colaborado con empresas a través de plataformas como Workana, Upwork y Freelancer, así como en proyectos de voice over para entrenamiento de IA y mejora de flujos conversacionales. Mis informes como Mystery Shopper han ayudado a empresas a mejorar sus procesos internos y la percepción de marca.
? Si tu negocio necesita:
Mejorar su atención al cliente
Optimizar operaciones administrativas sin perder calidez
Delegar tareas clave con confianza
Evaluar y elevar su experiencia de cliente (CX)
➡️ Yo puedo ayudarte con compromiso, agilidad y enfoque en resultados.
? Mi objetivo es ofrecer un servicio profesional, humano y flexible, que te permita crecer sin sobrecargar a tu equipo. Trabajo por proyectos o modalidad freelance con disponibilidad part-time.
? ¿Te interesa trabajar conmigo o necesitas una voz que conecte con tu audiencia?
? Contáctame hoy y conversemos sobre cómo puedo ayudarte a lograr tus metas","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"USD 10.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"January 02, 2026 18:51","lastActiveLoginRelative":"3 days ago","registeredSinceRelativeToUser":"May 10, 2018 17:59","registeredSinceRelative":"7 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Virtual Assistant (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"Project Management (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/project-management","isCertified":false,"title":"Project Management - Freelancers"},{"anchorText":"Voice Talent (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/voice-talent","isCertified":false,"title":"Voice Talent - Freelancers"},{"anchorText":"Feature Writing (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/feature-writing","isCertified":false,"title":"Feature Writing - Freelancers"},{"anchorText":"Creative Writing (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/creative-writing","isCertified":false,"title":"Creative Writing - Freelancers"},{"anchorText":"Customer Experience (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/customer-experience","isCertified":false,"title":"Customer Experience - Freelancers"},{"anchorText":"Voice Over (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/voice-over","isCertified":false,"title":"Voice Over - Freelancers"},{"anchorText":"Admin Support (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Voice Acting (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/voice-acting","isCertified":false,"title":"Voice Acting - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/33088291937cd7bbd1e7e4ee5fe59181","profileLogoUrl":"https://cf.workana.com/logos/fa/277a06c22344e69163fc6a5fd29cbf/2046641.jpg","profileName":"D. V.","hash":"33088291937cd7bbd1e7e4ee5fe59181","roleName":"Administrative assistant","tagline":"Translator English/spanish","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":1,"badges":[{"title":"Freelancer iron","size":"small","position":"iron","profile":"","type":"iron"}],"country":{"name":"El Salvador","img":"

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En mi encontrarás ingenio, escucha activa, habilidades de escritura y una persona completamente proactiva que se adapta fácilmente al cambio.
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Siempre estoy al tanto de las tendencias tecnológicas; por eso, he completado recientemente la certificación Google AI Essentials y actualmente estoy cursando la certificación Google Data Analytics. Además, tengo experiencia en procesamiento de datos (Excel, Access, MySQL), diseño, formato, redacción y maquetación de presentaciones, informes, formularios apoyada de herramientas como Canva, PowerPoint y MS Word.
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Mi objetivo como profesional es brindar soluciones de valor agregado, con ánimo colaborativo, compromiso, orientado al constante aprendizaje y mejora.
Cuento con:
* Más de 8 años de experiencia en atención al cliente, soporte administrativo y data entry en empresas de servicios de gestoría, logística, educación., Ecomeerce y Soporte a usuarios
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✅ Virtual Assistance & Administrative Support
✅ Email & Calendar Management
✅ Data Entry & Organization
✅ Document Formatting & Editing
✅ Proofreading (Spanish & English)
✅ Translation & Interpretation (Spanish-English)
✅ Microsoft Office (Word, Excel, PowerPoint)
✅ Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
✅ Social Media Management (Instagram, YouTube, TikTok)
✅ Basic Audio & Video Editing (content creation)
✅ Content Creation & Optimization
✅ Task & Project Management (Notion, Trello, ClickUp)
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✅ Organizational & Time Management Skills
✅ Problem-Solving & Critical Thinking
✅ Effective Written & Verbal Communication
✅ Adaptability & Quick Learning
✅ Customer Service & Client Support
✅ Self-Discipline & Remote Work Efficiency
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Soy competente en:
Redacción de discursos
Preparación de presentaciones
Planificación y seguimiento de tareas a realizar por otros miembros del equipo
Gestión de proyectos
Para llevar a cabo lo anterior se utilizarán las siguientes herramientas administrativas: Word, Excel, Power Point, Zoom, Google Drive, Monday","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"USD 11.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"February 08, 2023 16:44","lastActiveLoginRelative":"2 years ago","registeredSinceRelativeToUser":"November 27, 2017 18:44","registeredSinceRelative":"8 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Article Writing (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Event Planning (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/event-planning","isCertified":false,"title":"Event Planning - Freelancers"},{"anchorText":"Strategic Planning (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/strategic-planning","isCertified":false,"title":"Strategic Planning - Freelancers"},{"anchorText":"Admin Support (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/c82584b40954617a8150fd8c457c892b","profileLogoUrl":"https://cf.workana.com/logos/23/f3b47e147e4327bc3aca22cd2afaa1/2108229.jpg","profileName":"Clarissa M.","hash":"c82584b40954617a8150fd8c457c892b","roleName":null,"tagline":"Manager call center","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":2,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","profile":"","type":"bronze"}],"country":{"name":"El Salvador","img":"

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* Me interesan trabajos como asistente personal, soporte administrativo, tareas como organización de agenda y actividades, coordinación de eventos, transcripciones y corrección de textos, redacción de informes, investigaciones en Internet, manejo de herramientas de ofimática, coordinación de tareas con otros miembros del equipo.
* Soy organizado, práctico, responsable; Lo que no sé lo consulto e investigo, documento diariamente las tareas realizadas.
* Estudiante activo en la academia online VirtualiaNet, realizando curso de las nuevas profesiones de Internet del Teletrabajo.
* No dude en ponerse en contacto conmigo, estaré encantado de que trabajemos juntos.
* https://www.workana.com/freelancer/7a92fa923f543178db2b0123ba38a60b
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