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Soy apasionada, soy Profesional, estoy realmente preparada para brindarte lo que necesitas.
Estoy siempre muy bien informada sobre las actualizaciones en la web, todo aquello que pueda favorecer mi tarea Laboral.
Tengo experiencia como freenlancer en esta plataforma, y anteriormente me trabaje en una multinacional.
Actualmente estudio en Academia Virtualianet - La academia de las nuevas Profesiones de Internet.
-------------------------------------------------
HABILIDADES ESPECÍFICAS
Asistente Virtual - Asistente Administrativo - Servicio al Cliente - Redaccion de Contenidos - Ortografía - Redes Sociales - Ventas - Microsoft Excel - Microsoft Word - Atención Telefónica - Soporte al Cliente - Emails - Agendas.
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Tenho alguns trabalhos que já participei e contribui aqui na plataforma workana.
Experiência em atendimento e suporte ao cliente, alimentação de planilhas, skype, whatsweb , hotzaap, Shoppinfay, zendesk, rastreio de código de correios , atendimento ao cliente com vendas e pós - vendas, e-commerce...
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Cursei ciências contábeis pela Universidade Cruzeiro do Sul em São Paulo, e estou prestes a iniciar outra graduação em Psicologia.
Já trabalhei em grandes empresas como Viação Cometa e Deloitte Touche Tohmatsu em SP e estou atualmente na TVB Record, em Campinas.
Possuo conhecimento na área comercial, auxiliando em prospecção de clientes, relatórios, orçamentos, mapeamento de abrangência e organização de horários disponíveis na grade. Vasta experiência com agendas executivas, organização de contas pessoais, compras pessoais, compras de passagens áreas, reserva em hotel, aluguel de carros, agendamentos e lembretes dos mesmos, assim bem como aniversários, reuniões e compromissos externos. Coordenação em eventos de corridas, mídias, e endomarketing como festas comemorativas, treinamentos, estratégias para alcançar metas e comunicação interna.
Experiência no ramo de compras e vendas, desde negociação, compra, controle de estoque, organização de estoque, controle e emissão de notas fiscais de compras e vendas e controle de pagamentos.
Vivência em RH com recrutamento, seleção, treinamento, frequência e compensação de funcionários, desligamentos, benefícios oferecidos pela empresa, fechamento da folha de pagamento e folha de ponto.
Conhecimento na área administrativa com atendimento telefônico/e-mail e pessoal, contratos, cotação de serviços, organização e arquivamento de documentos, trâmites de entrada e saída de correspondências, redação de relatórios e cartas (diversas formalidades).
Sou uma pessoa responsável, discreta, alegre, trabalho nessa área porque gosto da responsabilidade e das pessoas que encontro no caminho.
Espero que possamos fazer uma parceria longa e transparente.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"iron","hourlyRate":null,"hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"January 06, 2017 10:11","lastActiveLoginRelative":"7 years ago","registeredSinceRelativeToUser":"March 14, 2016 15:43","registeredSinceRelative":"8 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Admin Assistant","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Human Resources","anchorLink":"https://www.workana.com/en/hire/human-resources","isCertified":false,"title":"Human Resources - Freelancers"},{"anchorText":"Telephone Handling","anchorLink":"https://www.workana.com/en/hire/telephone-handling","isCertified":false,"title":"Telephone Handling - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/7fe4df35cdf679cb57e0eb3b061998de","profileLogoUrl":"https://cf.workana.com/logos/c726e649f4705428a78219dc5d5f9449/gb/WhatsAppImage20210128at144504_160_120.jpeg","profileName":"Tahiná C.","hash":"7fe4df35cdf679cb57e0eb3b061998de","roleName":"Administrative assistant","tagline":"Conversão é meu segundo nome!","isVerifiedAgency":false,"rating":4.4400000000000004,"ratingLabel":"4.44 of 5.00","completedProjects":10,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Brazil","img":"

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Sou uma profissional muito paciente, boa ouvinte e agradável, características que me ajudam a obter sucesso no suporte ao cliente. Também sei como lidar com clientes irritados e infelizes, ser capaz de gerenciar a situação e, na maioria das vezes, extrair qualquer informação necessária desses clientes.
Principais habilidades
✔️ Relacionamento com o cliente
✔️ Solução de problemas
✔️ Criação e melhoria de scripts de atendimento
Ferramentas utilizadas:
✔️ Atendimento
WhatsApp Business
E-mails
Redes Sociais (Facebook, instagram, Youtube e Direct Instagram)
Jivo Chat
ZenDesk
Moviedesk
E-commerce (utilização das funções para atendimento ao cliente)
✔️ Shopify
✔️ Loja integrada
✔️ WooCommerce
✔️ WordPress
✔️ Mercado pago
✔️ Mercado Livre","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"R$ 60.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"April 16, 2024 20:29","lastActiveLoginRelative":"3 weeks ago","registeredSinceRelativeToUser":"April 02, 2018 11:07","registeredSinceRelative":"6 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Customer Support (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Admin Support (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Facebook (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/facebook","isCertified":false,"title":"Facebook - Freelancers"},{"anchorText":"Instagram (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/instagram","isCertified":false,"title":"Instagram - Freelancers"},{"anchorText":"Sales (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/sales","isCertified":false,"title":"Sales - Freelancers"},{"anchorText":"Telephone Handling (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/telephone-handling","isCertified":false,"title":"Telephone Handling - Freelancers"},{"anchorText":"E-commerce (1 year)","anchorLink":"https://www.workana.com/en/hire/e-commerce-1","isCertified":false,"title":"E-commerce - Freelancers"},{"anchorText":"Microsoft Excel (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Customer Service (1 to 3 years)","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/48a12573a96eca710595c5eec5bde137","profileLogoUrl":"https://cf.workana.com/logos/df6acfecfd074fd18909a74f81e3873a/xb/35077204_10216431835538303_4114207352465391616_o_160_120.jpg","profileName":"Silvia R.","hash":"48a12573a96eca710595c5eec5bde137","roleName":null,"tagline":"Lic. en Informática - Asistente Virtual & SMM","isVerifiedAgency":false,"rating":4.4400000000000004,"ratingLabel":"4.44 of 5.00","completedProjects":7,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","type":"bronze"}],"country":{"name":"Argentina","img":"

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Me desempeñe in situ en las empresas, pero luego de la maternidad, mi vida dio un giro y fundé SOS Virtual, una empresa de Asistencia Virtual con especialización en IT, donde ofrezco a mis clientes todo el expertise en las distintas áreas de manera remota. Eso me permite tener un equilibrio entre lo laboral y lo familiar.
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Possuo conhecimento em excel, autocad, programação básica.
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","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"1","dangerouslyWillBeRenderAsHtml_description":"Are you a busy professional that cant answer all your calls?
I can be your virtual assistant !
I will answer all your calls , take messages and schedule appts if needed.
What is a virtual assistant? What is a Virtual Assistant?
A Virtual Assistant refers to an independent service provider who provides administrative, secretarial, technical, or creative services to businesses externally. Usually, such entrepreneur operates as an Online Virtual Assistant making maximum use of online communication channels to deliver the services. It makes for an ideal home based business for moms and dads who willing to operate as work at home entrepreneurs.
Mostly, the services of a virtual assistant are hired by small and medium sized companies, including professionals such as doctors, lawyers, accountants, management consultants, stock brokers and other small businesses. Such businesses prefer to operate with low overheads in order to survive in a competitive environment. Therefore, instead of hiring full-time services of an employee, they are happy to outsource such services at a cheaper cost as and when required.
I am an american residing in Medellin and and I am offering my services. I have experience in sales, customer service , teaching and management, telemarketing, lead generating & virtual assistance. I am currently managing and virtual call center for a company in the US and looking for more clients. It can be just me working for you or if more agents are needed , I can hire and train them for you . I speak perfect English and [Spanish.Our](http://Spanish.Our) hourly wages are much less than what you would pay an agent in the US and we work from our own home office. I have a fully equipped home office and can work for you no matter where you are .
Teresa
Medellin, Colombia","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"iron","hourlyRate":null,"hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"April 01, 2024 10:43","lastActiveLoginRelative":"Last month","registeredSinceRelativeToUser":"September 10, 2015 10:22","registeredSinceRelative":"8 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Sales","anchorLink":"https://www.workana.com/en/hire/sales","isCertified":false,"title":"Sales - Freelancers"},{"anchorText":"Lead Generation","anchorLink":"https://www.workana.com/en/hire/lead-generation","isCertified":false,"title":"Lead Generation - Freelancers"},{"anchorText":"Microsoft Excel","anchorLink":"https://www.workana.com/en/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Telephone Handling","anchorLink":"https://www.workana.com/en/hire/telephone-handling","isCertified":false,"title":"Telephone Handling - Freelancers"},{"anchorText":"Admin Assistant","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"}]}],"pagination":{"total":237,"limit":10,"page":4,"pages":24,"urls":{"base":"https://www.workana.com/en/freelancers/telephone-handling","template":"https://www.workana.com/en/freelancers/telephone-handling?page={:page}","next":"https://www.workana.com/en/freelancers/telephone-handling?page=5","previous":"https://www.workana.com/en/freelancers/telephone-handling?page=3","4":"https://www.workana.com/en/freelancers/telephone-handling?page=4","5":"https://www.workana.com/en/freelancers/telephone-handling?page=5","6":"https://www.workana.com/en/freelancers/telephone-handling?page=6"},"offset":30},"g11n":{"addFreelancerToList":"Add to list","verifiedAgency":"Verified agency","completedProjects":"Completed projects","expandText":"View more","collapseText":"View less","hire":"Hire","hourlyRate":"Hourly rate: ","hourlyWorkedProjects":"Hours worked in hourly projects: ","lastActiveLogin":"Last login: ","registeredSince":"Registered since: ","certifiedSkill":"Certified skill","viewMore":"View more","pagination":{"start":"Home","final":"Final","previous":"Previous","next":"Next"}}}

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