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My work in industries such as Financial Services, Events and Export Focused Manufacturing has allowed me to develop significant experience in all areas of executive support, programme coordination & management, staff management, recruitment, budgetary control and operational administration. Please view my full profile for further details.

I am a consumate professional that truly enjoys my work and offer all my clients a successful combination of strong organisational and communication skills, an attentive and proactive approach to project delivery and a reliable and trustworthy member of any team.

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Knowledge management - in the process of setting up a knowledge management tool to promote knowledge sharing and capture defining/key moments on the FiRST programme.
Process management - implemented a number of processes to improve the operation of the project office, ensuring more accurate processes and efficiency of the team.
Client relationship management - I worked very closely with all the consultants working on the programme and taking a lead role in managing relationships between the E&Y, consultants and RBS teams.
Working closely with the wider Global RBS Team to ensure consistency and delivery of messages across the account.
Maintaining account plans and chairing regularly reviews against established milestones and targets. Ensuring follow up actions items are completed by tracking progress against deadlines.
Leading account team meetings and acting as the central point for all information related to the FiRST account.

* Ernst & Young LLP (Financial Services) [from 9/2011]: Proactively managed 3 global partners constantly changing diaries, including travel and accommodation requirements, ensuring the most effective use of time. Acted as first point of contact for internal and external clients and contacts via telephone (call handling) and e-mail; sort, screen and prioritise incoming mail, drafting responses to correspondence, audio transcription and flagging key actions for whole portfolio.
Production of client correspondence & documents.
Organised client events and entertainment.
Developed internal and external networks of contacts.
Managed a team of Executive Assistants to ensure an efficient service was provided at all times to relevant portfolios of technical staff, whilst providing a comprehensive secretarial and administrative service to a portfolio of Partners (incl. Business Unit Leader).
Workload Management - monitored workloads within the secretarial team to ensure priorities were met to suit changing business needs.
Resource Management - ensured the provision of adequate resources and cover for technical allocations by the team during office hours. Monitored and approval of leave, timesheets, overtime and sickness and expenses.
Management Information – produced monthly management overtime and absence figures for BU Support Manager.
Absence Management – conducted return to work interviews following team member’s absence, upwardly referring to BU Support Manager when necessary.
Quality of Service - ensured consistent quality of output from all team members. Implemented and monitored local Service Level Guidelines.
Counselling – performance management of secretarial team members. Set and monitored progress against objectives.
Coaching – coaching and development of team members to enhance overall skills and identify both group and individual training needs.

* B-Tech International Limited (Accounting) [from 5/2004]: B-Tech International manufactures and distributes hardware relating to audio and video equipment with extensive overseas interests and operations. Duties as follows:

Successfully coordinated sales activity and processed all orders; customers included most of the major retail chains and numerous specialist outlets both across the UK and overseas.
Worked closely with the 3 sales managers to ensure that each customer’s requirements were met accurately and on time; overseeing the export sales department including all documentation.
Reconciliation of export customer accounts and major accounts; liaising with customers during each stage of the order process from initial receipt to shipment and final delivery.
Coordinated the purchasing of stock and materials both in the UK and from the Far East; completing negotiations with suppliers and subcontractors to achieve the most beneficial prices.
Design, implemented and maintained a database and stock ordering systems which successfully improved stock control efficiency, order management and customer service levels.
Supervision of the warehouse and distribution operations; effectively managed the movement of the stores to a new location including development of new systems and control procedures.
Managing and coordinating the diary for the Managing Director and providing secretarial support; organising regular overseas visits and meetings with customers and suppliers.

* London Conference and Functions Advisory Service (Events Services) [from 3/2000]: LCFAS is involved in conference & event management for a range of blue chip companies on a consultancy and advisory basis.

Management and training of 8 staff across 2 separate offices; providing additional secretarial and administrative support to the company’s Managing Director, operating in a busy environment.
Coordinated client projects from initial enquiry stage, sourcing of suitable venues and organising the events on the day; ensuring that the client’s expectations were surpassed in every way.
Supervised all expenditure so that the project is completed to budget and on time, due to the nature of the industry this included extensive planning, cost control and negotiation with suppliers.
Preparation of effective proposals and finalising individual contract and agreements.
Implemented and maintained a customer relationship management database in order to improve the sales process and the amount of repeat business, in a very competitive environment.","rawText":"* Ernst & Young LLP (Financial Services) [from 3/2012]: Communications – providing daily updates to the wider team, writing the monthly newsletter, coordination and management of team survey, acting as the point person between leadership and the project team, as well as being responsible for developing and rolling out the induction and on boarding process. Knowledge management - in the process of setting up a knowledge management tool to promote knowledge sharing and capture defining/key moments on the FiRST programme. Process management - implemented a number of processes to improve the operation of the project office, ensuring more accurate processes and efficiency of the team. Client relationship management - I worked very closely with all the consultants working on the programme and taking a lead role in managing relationships between the E&Y, consultants and RBS teams. Working closely with the wider Global RBS Team to ensure consistency and delivery of messages across the account. Maintaining account plans and chairing regularly reviews against established milestones and targets. Ensuring follow up actions items are completed by tracking progress against deadlines. Leading account team meetings and acting as the central point for all information related to the FiRST account. * Ernst & Young LLP (Financial Services) [from 9/2011]: Proactively managed 3 global partners constantly changing diaries, including travel and accommodation requirements, ensuring the most effective use of time. Acted as first point of contact for internal and external clients and contacts via telephone (call handling) and e-mail; sort, screen and prioritise incoming mail, drafting responses to correspondence, audio transcription and flagging key actions for whole portfolio. Production of client correspondence & documents. Organised client events and entertainment. Developed internal and external networks of contacts. Managed a team of Executive Assistants to ensure an efficient service was provided at all times to relevant portfolios of technical staff, whilst providing a comprehensive secretarial and administrative service to a portfolio of Partners (incl. Business Unit Leader). Workload Management - monitored workloads within the secretarial team to ensure priorities were met to suit changing business needs. Resource Management - ensured the provision of adequate resources and cover for technical allocations by the team during office hours. Monitored and approval of leave, timesheets, overtime and sickness and expenses. Management Information – produced monthly management overtime and absence figures for BU Support Manager. Absence Management – conducted return to work interviews following team member’s absence, upwardly referring to BU Support Manager when necessary. Quality of Service - ensured consistent quality of output from all team members. Implemented and monitored local Service Level Guidelines. Counselling – performance management of secretarial team members. Set and monitored progress against objectives. Coaching – coaching and development of team members to enhance overall skills and identify both group and individual training needs. * B-Tech International Limited (Accounting) [from 5/2004]: B-Tech International manufactures and distributes hardware relating to audio and video equipment with extensive overseas interests and operations. Duties as follows: Successfully coordinated sales activity and processed all orders; customers included most of the major retail chains and numerous specialist outlets both across the UK and overseas. Worked closely with the 3 sales managers to ensure that each customer’s requirements were met accurately and on time; overseeing the export sales department including all documentation. Reconciliation of export customer accounts and major accounts; liaising with customers during each stage of the order process from initial receipt to shipment and final delivery. Coordinated the purchasing of stock and materials both in the UK and from the Far East; completing negotiations with suppliers and subcontractors to achieve the most beneficial prices. Design, implemented and maintained a database and stock ordering systems which successfully improved stock control efficiency, order management and customer service levels. Supervision of the warehouse and distribution operations; effectively managed the movement of the stores to a new location including development of new systems and control procedures. Managing and coordinating the diary for the Managing Director and providing secretarial support; organising regular overseas visits and meetings with customers and suppliers. * London Conference and Functions Advisory Service (Events Services) [from 3/2000]: LCFAS is involved in conference & event management for a range of blue chip companies on a consultancy and advisory basis. Management and training of 8 staff across 2 separate offices; providing additional secretarial and administrative support to the company’s Managing Director, operating in a busy environment. Coordinated client projects from initial enquiry stage, sourcing of suitable venues and organising the events on the day; ensuring that the client’s expectations were surpassed in every way. 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