Jessica G.

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Freelancer activity: IT & Programming


About me
Customer Satisfaction Enhancement Customer Service Management Complaint Handling & Resolution Team building & Training Promotion Strategies

Completed courses and seminars in customer service, sales strategies, inventory control, time management, leadership, performance assessment, Six Sigma certification in Service environment. Certified/Trained, Trained in a vast array of computer software. Able to use computer-assisted educational resources. Researching new topic areas and maintaining up-to-date subject knowledge. Also trained for the usage of programs as fidelity, QuickClick, B2B for Offline Website edition, Demo tools,etc. Advanced knowledge in Office, Excel, able to generate and develop, graphics, Macros, Reports, EOL Graphics, etc. Able to teach vulnerable and sometimes challenging students. A committed and organised professional. Experience of the independent sector and of teaching A levels. Fully aware of diversity and cultural issues. Able to communicate. Flexible and adaptable. Considerate and patient. Enjoy working with children and young people. Can involve and inspire students from all levels. Can form quick and productive relationships with students and coworkers. Able to stay calm in all situations.
Work history
Job Experience in Customer Service

Quality Supervisor, Training and Development Point of Labor Distributor support center from Ardyss International

2 years of experience; reshaping, nutritional and skin care products, unlevel company. Managed about 80 to 100 agents by monitoring and evaluating them and their supervisors through different tools such as OAYSIS keeping record of every call and evaluating them randomly, also in charged of compliance reports by investigating the information and resolution for that feedback or complaint to come true, applying proper feedback to the agent involved. Training and Metrics implementation in order to increase the customer satisfaction level. Sales strategies and company development.

• Quality and Development Supervisor Grupo Vidanta- Grupo Mayan Resorts 1 year 8 months of experience in Customer care center from Grupo Mayan Resorts timeshare membership management. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Part of the customer- focused team instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Promoted to Quality Assistance position to monitor, recruit, train and supervise over 40 customer service and Reservations agents. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Co-supervised and ranked level of service to ensure customer satisfaction.

• Customer Service Representative Hispanic Teleservices Corporation Customer service and technical support representative nationwide within the United States of America, 100% bilingual skills (oral & written),Management of specialized computer software, Resolution of technical issues for high speed internet, cable television and telephone equipment, Billing of business and residential accounts.

• Real estate agent Banus Residential division Homex Scout for potential new residential home buyers and Proposed new strategies to increase sales within the company ,Designed promotional campaigns for Residential Banus. (Real Estate Development). Started on the Market research and investigation and became sales Agent. Data base management , Estimates on mortgage credits, Credit Bureau investigations.
Activity and ratings

Last login: 4 years ago

Joined: 4 years ago

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Profile level: Iron

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