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Experiencia en procesos de facturación, almacenamiento y despacho de producto terminado así como también en construcción, mejoramiento y sostenimiento de indicadores de servicio con clientes clave. Liderazgo y coordinación de proyectos de colaboración con clientes y de excelencia operacional en Supply Chain. Liderazgo de equipos de servicio al cliente y administración de procesos clave como ingreso de órdenes electrónicas, captura de quejas, solicitudes y reclamos de clientes, devoluciones de producto terminado, elaboración de notas crédito, encuesta de satisfacción a clientes y disponibilidad de producto para facturación.

Experiencia en investigación de mercados en áreas logística cualitativa y cuantitativa garantizando la realización oportuna de las sesiones de grupo, programación y coordinación de estudio monitor.","rawText":"Administradora de Empresas bilingüe con mas de 10 años de experiencia en logística de distribución, servicio al cliente y coordinación de proyectos afines para compañías multinacionales en el sector de consumo masivo y farmacéutico. Experiencia en procesos de facturación, almacenamiento y despacho de producto terminado así como también en construcción, mejoramiento y sostenimiento de indicadores de servicio con clientes clave. Liderazgo y coordinación de proyectos de colaboración con clientes y de excelencia operacional en Supply Chain. Liderazgo de equipos de servicio al cliente y administración de procesos clave como ingreso de órdenes electrónicas, captura de quejas, solicitudes y reclamos de clientes, devoluciones de producto terminado, elaboración de notas crédito, encuesta de satisfacción a clientes y disponibilidad de producto para facturación. Experiencia en investigación de mercados en áreas logística cualitativa y cuantitativa garantizando la realización oportuna de las sesiones de grupo, programación y coordinación de estudio monitor.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/00bf44136a60882c26d5bf28abe9557a/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"INSPIRA RESEARCH SAS              Diciembre 2014 - Junio 2016
(Compañía Colombiana de investigación de mercados)

Dir de Logística Monitor (Cuantitativo)      Sept 2015 – Jun 2016

Responsable por la dirección del área de logística para el área Monitor (Cuantitativo). Establecimiento de cronograma de tiempos para cumplimiento de compromisos con el cliente, seguimiento al campo y a todas las etapas de los estudios cuantitativos para identificar oportunidades para mejoras continuas y oportunas de manera que los prcesos se ejecuten de acuerdo a lo planeado. Apoyo en análisis de informes finales del estudio.

Directora de Logística depto Cualitativo       Dic 2014 – Sept 2015

Responsable por la dirección del área de logística para el departamento cualitativo. Responsable por generar una estructura de reclutamiento fuerte y estable que permita la consecución del personal para la realización de sesiones de grupo, entrevistas en profundidad, entre otros estudios realizados por la compañía. Analisis de encuestas y generación de los grupos para los estudios. Responsable por el área de CATI (8 – 14 agentes de call center). Soporte en la generación de herramientas para reclutamiento (Solicitud de campo y filtros de reclutamiento).

LABORATORIOS BAXTER S.A.            Marzo 2009 – Enero 2012
(Compañía americana de productos farmacéuticos)

Analista Sr Regional de logística        Marzo 2009 – Enero 2012
Responsable por el análisis de gastos de Supply Chain de los países que componen la región (Canadá, Colombia, Brasil, México, Guatemala, Costa Rica, Puerto Rico, Panamá, Venezuela, Ecuador, Chile y Argentina). Coordinación y administración de proyectos de impacto en la región relacionados con: comercio electrónico, optimización de gastos de almacenamiento y distribución, licitaciones.

JOHNSON & JOHNSON DE COLOMBIA S.A. Febrero 2004 - Marzo 2009
(Compañía americana de venta de productos de consumo masivo)

Coord. de Servicio al Cliente            Marzo 2007 – Marzo 2009
Responsable por el seguimiento a la entrega de producto terminado a los clientes, generación y análisis de indicadores de servicio con clientes clave, seguimiento y mejoramiento de la disponibilidad de producto terminado para facturación, administración de línea de atención a clientes comerciales incluyendo la linea de atencion a cliente comercial, administración del proceso de devoluciones de producto terminado hasta la realización de la nota crédito.

Asist. Trainee – Logística y Serv al cliente Febrero 2005 – Marzo 2007
Responsable por la coordinación de facturación de productos terminados a clientes comerciales, entrega de producto terminado, almacenamiento de producto terminado y del proceso de devoluciones.
Responsable por implementación de programas de auditorías de calidad, seguridad industrial y medio ambiente en bodegas de producto terminado.
Seguimiento al control de inventario almacenado, seguimiento a los gastos de almacenamiento y fletes y seguimiento y análisis a indicadores de servicio al cliente como Case Fill Rate, Line Item Fill Rate y On Time Deliveries.

Estudiante en práctica                Febrero 2004 – Febrero 2005
Responsable por dar soporte a todos los procesos de almacenamiento, distribución y servicio al cliente.

BERLITZ S.A.                          Febrero 2002 - Agosto 2002
(Compañía americana de enseñanza de idiomas)

Docente / Instructor                    Febrero 2002 – Agosto 2002
Responsable por la enseñanza del idioma inglés mediante la aplicación del método Berlitz. Cursos dirigidos a grupos empresariales, de personas naturales y de niños. Enseñanza del idioma inglés como segunda lengua en todos los niveles. Coordinadora de grupo siendo facilitadora del aprendizaje y monitoreando el avance de los grupos a cargo.","rawText":"INSPIRA RESEARCH SAS Diciembre 2014 - Junio 2016 (Compañía Colombiana de investigación de mercados) Dir de Logística Monitor (Cuantitativo) Sept 2015 – Jun 2016 Responsable por la dirección del área de logística para el área Monitor (Cuantitativo). Establecimiento de cronograma de tiempos para cumplimiento de compromisos con el cliente, seguimiento al campo y a todas las etapas de los estudios cuantitativos para identificar oportunidades para mejoras continuas y oportunas de manera que los prcesos se ejecuten de acuerdo a lo planeado. Apoyo en análisis de informes finales del estudio. Directora de Logística depto Cualitativo Dic 2014 – Sept 2015 Responsable por la dirección del área de logística para el departamento cualitativo. Responsable por generar una estructura de reclutamiento fuerte y estable que permita la consecución del personal para la realización de sesiones de grupo, entrevistas en profundidad, entre otros estudios realizados por la compañía. Analisis de encuestas y generación de los grupos para los estudios. Responsable por el área de CATI (8 – 14 agentes de call center). Soporte en la generación de herramientas para reclutamiento (Solicitud de campo y filtros de reclutamiento). LABORATORIOS BAXTER S.A. Marzo 2009 – Enero 2012 (Compañía americana de productos farmacéuticos) Analista Sr Regional de logística Marzo 2009 – Enero 2012 Responsable por el análisis de gastos de Supply Chain de los países que componen la región (Canadá, Colombia, Brasil, México, Guatemala, Costa Rica, Puerto Rico, Panamá, Venezuela, Ecuador, Chile y Argentina). Coordinación y administración de proyectos de impacto en la región relacionados con: comercio electrónico, optimización de gastos de almacenamiento y distribución, licitaciones. JOHNSON & JOHNSON DE COLOMBIA S.A. Febrero 2004 - Marzo 2009 (Compañía americana de venta de productos de consumo masivo) Coord. de Servicio al Cliente Marzo 2007 – Marzo 2009 Responsable por el seguimiento a la entrega de producto terminado a los clientes, generación y análisis de indicadores de servicio con clientes clave, seguimiento y mejoramiento de la disponibilidad de producto terminado para facturación, administración de línea de atención a clientes comerciales incluyendo la linea de atencion a cliente comercial, administración del proceso de devoluciones de producto terminado hasta la realización de la nota crédito. Asist. 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Febrero 2002 - Agosto 2002 (Compañía americana de enseñanza de idiomas) Docente / Instructor Febrero 2002 – Agosto 2002 Responsable por la enseñanza del idioma inglés mediante la aplicación del método Berlitz. Cursos dirigidos a grupos empresariales, de personas naturales y de niños. Enseñanza del idioma inglés como segunda lengua en todos los niveles. Coordinadora de grupo siendo facilitadora del aprendizaje y monitoreando el avance de los grupos a cargo.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/00bf44136a60882c26d5bf28abe9557a/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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