Bryan J.

Sales Support/Customer Service /Order Management

Average 0 of 5

Freelancer activity: Admin Support

Philippines

Skills (Maximum: 3)
About me
Experienced Customer Service, Inbound Sales, Data Entry and Order Management Coordinator who enjoys challenge seeking opportunity to learn and improve skills and to secure a position with a well established organization with a stable environment that will lead to a lasting relationship.
Languages
Work history
EnfraUSA CONTACT SOLUTIONS
Business Process Outsourcing/Account Executive/Customer Service Interaction
October 11, 2010 to January 28, 2012
•    Create / update customer specific reporting (i.e. order status, tracking, backorder management, direct ship order status, etc.)

NATURAL ELEMENT MERCHANDISE
Sales Support Manager
March 01, 2012 – July 01, 2012
•    Generates daily, weekly and monthly reports accurately. Reports can be received via email or generated using propriety systems

YELLOW PIG PROMOTIONS
Account Manager
February 2010 – October 2010

BRANDERS.COM
Account Manager II
March 15, 2005 to May 15, 2009
•    Enters orders into system pursuant to individual order characteristic requirements.  Orders may be received via e-mail, fax, electronic, telephone, or other relevant sources
•    Manages electronic orders by auditing orders for completion and accuracy
•    Answers incoming customer calls, e-mails, or fax to fulfill requests for information and resolution of basic/standard issues or sales inputs within the defined SLA
•    Completes outbound calls in order to follow-up on questions or concerns
•    Researches and confirms product availability and pricing to
•    Create / update customer specific reporting (i.e. order status, tracking, backorder management, direct ship order status, etc.)
•    Responsible for creation of price quotes / sales opportunities
•    Performs outbound calls or e-mail communications to existing or prospective customers
•    Assists sales team with administrative duties as assigned

TELUS INTERNATIONAL PHILIPPINES
Business Process Outsourcing/Customer Interaction Associate
October 26, 2009 to January 07, 2010
•    Inbound sales – accept incoming order thru phone and process order

E-PACIFIC GLOBAL CONTACT CENTER
Business Process Outsourcing/Sales Agent
July 26, 2004 to January 31, 2005
•    Outbound sales – do calls for product offer trail for ink and toners
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Last login: 3 years ago

Joined: 3 years ago


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Profile level: Iron

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